Sony Bravia KDL 40653 TV Losing Channels

[Siddo]

My Sony Bravia 2017 model as above has lost BBC 1. We can still get it in on HD, but local news doesn't broadcast in HD, so we can't watch local news.
I have retuned it and used a tip I saw online about hidden channels, but no luck.

Any one got any ideas?

Thanks

[Tall Paul]

We had a similar problem and ended up needing a new aerial because the cable on the existing one was water damaged.

[Siddo]

Did you lose a few channels or just BBC 1?

[Tall Paul]

We'd lost quite a few.

[Siddo]

Thanks TP.

[JarrowClaret]

I have seen this before and I fixed it by doing an initial set up tune not just a retune, this was on a Toshiba TV that is older than yours though.

Edit not sure if this would equate to a factory reset on Sony TVs.

[JarrowClaret]

Just to add I checked my Sony tv it is of a similar age but not the same one there was an update pending check for that as well, plus there is an initial setup in settings as well as the reset option.

[Siddo]

Thanks JC. I had retuned it but that then lost all the channels.
I then found the factory reset in customer assistance tucked away somewhere. I reset it and not only did it work, the picture is a lot better!
Thanks mate!

[JarrowClaret]

Glad it worked, I was sat googling loss of BBC channels and pulling my hair out why they were gone and just tried it and it worked no idea why or how but hey at least it works.