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[martin_p]

Probably available for less than the cost of one ticket.

A smartphone for less than £25? I thought you worked in the industry!

[ClaretTony]

And are 84% of our regular fans adults? Do the remaining people not have a partner, or friend that they attend the game with who has a smartphone?

And can they both be using the COVID App on the same phone?

[martin_p]

95% of households have one. And that was 2017.

It a shame it’s not ‘households’ going on matches then.

[daveisaclaret]

So given that 95% of households have a smartphone I would suggest that approx 95% of our fan base has access to one.

Furthermore. Given that those who are probably ‘too old’ to have one are probably in a highly vulnerable age category, I doubt they’re going to be rushing to the turf. So it’s almost irrelevant anyway.

It’s like folk in Cornwall tier one complaining even though they aren’t going to attend anyway. Or are part of a significant minority of people in that tier that might want to come.

Is the policy going to change next month when our elderly fans may well be vaccinated against the virus? Or should we just **** them off as irrelevant anyway because they don't have a smartphone?

The shortsightedness and exclusivity shown in this thread is so disheartening.

[Rileybobs]

This thread got weird, didn't it? Some people literally just wanting to deny there are any problems with the club's policy regardless of evidence, discussion or anecdotes. I reckon if the club banned named people named Vince some posters would be asking if we really have any fans named Vince.

I don’t think that’s the case. I don’t personally have a problem with the club’s policy with regards to where people live because I can understand that it’s a fairly simple way to police the matter in the very short term (because let’s not forget that this is temporary).

I also don’t have a problem with having to scan my NHS app because I’ve had to do that at every pub and restaurant I’ve been in for the past however many months. I’ve accepted the inconvenience and don’t take it personally. And like I’ve said before, I don’t think anyone will be excluded if they don’t own a mobile phone. Just contact the club and I’m sure they’ll take your details manually.

For me this is less a case of people denying that there are problems and more a case of people looking for them. Read through the thread and look how whingy it is. Someone even complaining about potentially having to go in the JHL in winter for Christ’s sake. I thought football was better on the terraces back in the day?

[cricketfieldclarets]

You don't know the half of it. It's been going on for years and I'm close to the end of my tether with it. It either stops or I'll just close the board down.

How dramatic.

You can always ban me. I asked you to once to save you the supposed hassle. But you replied saying you didn’t want to. So no need to be so dramatic.

As my original email. I’d happily allow you to do so if it saves you the perceived ballache .

[cricketfieldclarets]

A smartphone for less than £25? I thought you worked in the industry!

You do know you can buy one second hand

[dsr]

So given that 95% of households have a smartphone I would suggest that approx 95% of our fan base has access to one.

Furthermore. Given that those who are probably ‘too old’ to have one are probably in a highly vulnerable age category, I doubt they’re going to be rushing to the turf. So it’s almost irrelevant anyway.

It’s like folk in Cornwall tier one complaining even though they aren’t going to attend anyway. Or are part of a significant minority of people in that tier that might want to come.

Could you please post a link to where you get your figure of 95% of households have access to a smartphone? All you have posted above says that 95% of households have access to a mobile phone. I know you work in the trade and I don't, so maybe I'm getting the wrong end of a stick, but surely not all mobile phones are smartphones?

I'm interested in the price, actually. I had always been led to believe that smartphones had monthly contracts and suchlike to make them work. Are you saying that for less than £30 I could go into a mobile phone shop and come out with a working smartphone, nothing further to pay? Is it somehow connected to my internet at home? If so, it might be worth considering.

[cricketfieldclarets]

Could you please post a link to where you get your figure of 95% of households have access to a smartphone? All you have posted above says that 95% of households have access to a mobile phone. I know you work in the trade and I don't, so maybe I'm getting the wrong end of a stick, but surely not all mobile phones are smartphones?

I'm interested in the price, actually. I had always been led to believe that smartphones had monthly contracts and suchlike to make them work. Are you saying that for less than £30 I could go into a mobile phone shop and come out with a working smartphone, nothing further to pay? Is it somehow connected to my internet at home? If so, it might be worth considering.

Pretty sure you could get a half decent second hand one for around that. And a brand new one for not much more.

You can have a smart phone with zero data or commitment and just connect to your home or public WiFi.

[cricketfieldclarets]

One such link.

https://www.statista.com/statistics/387 ... in-the-uk/

[dsr]

Pretty sure you could get a half decent second hand one for around that. And a brand new one for not much more.

You can have a smart phone with zero data or commitment and just connect to your home or public WiFi.

So once I have bought the kit, nothing to pay for ever? It's all on my home bill? Surely there would be a mobile phone charge, at least.

[martin_p]

Pretty sure you could get a half decent second hand one for around that. And a brand new one for not much more.

You can have a smart phone with zero data or commitment and just connect to your home or public WiFi.

And how will that allow you to demonstrate your working NHS app at the turnstiles?

[Boss Hogg]

‘Does anybody not own a smart phone these days ?’
Considering some people are relying on food banks to get through the day ( which can’t have gone unnoticed on here) this a bit presumptuous. I have a family member who is a fan and doesn’t have one because doesn’t want one.

[cricketfieldclarets]

And can they both be using the COVID App on the same phone?

You can use the camera function and fill your details in that way. So almost certain unlimited people could use that app yes.

[Rileybobs]

And can they both be using the COVID App on the same phone?

I’m not sure, Tony. What I’m trying to say is that I really don’t think that having to check in to the stadium through the app is a big issue. I’m sure those without the app will be accommodated.

At the end of the way, the club are trying to do this in the fairest, and safest way possible. They’re not going to please everyone. I will be unable to attend as things currently stand but I can understand the reasoning behind it.

Likewise, surely the whole point of signing in through the app is to trace people who may have come into contact with the virus and prevent the spread and subsequent loss of life. Why are people opposed to this?

[cricketfieldclarets]

So once I have bought the kit, nothing to pay for ever? It's all on my home bill? Surely there would be a mobile phone charge, at least.

Correct. You can buy the phone outright. Not on a contract. And use it on your home wifi. And then from a calls perspective use whatever tariff you do now or want to. Pay as you go or whatever.

[dsr]

One such link.

https://www.statista.com/statistics/387 ... in-the-uk/

No offence, but that report (which looks identical to the one you quoted earlier) still talks about 95% of households having mobile phones but the penetration rate of smartphones being 77%. Some mobile phones don't have apps - at least not downloadable ones - mine doesn't for example. How many households actually have a smartphone?

[martin_p]

One such link.

https://www.statista.com/statistics/387 ... in-the-uk/

That link says 77% have smartphones. That’s almost 1 in 4 that don’t.

[ClaretTony]

Is the policy going to change next month when our elderly fans may well be vaccinated against the virus? Or should we just **** them off as irrelevant anyway because they don't have a smartphone?

The shortsightedness and exclusivity shown in this thread is so disheartening.

I'm under the impression that from this day forward it will be print your own or smart phone tickets. What I can't quite understand is why you can't use your season cards contactless.

[cricketfieldclarets]

‘Does anybody not own a smart phone these days ?’
Considering some people are relying on food banks to get through the day ( which can’t have gone unnoticed on here) this a bit presumptuous. I have a family member who is a fan and doesn’t have one because doesn’t want one.

While it’s clearly unfortunate many people have to go to food banks. And shouldn’t happen in 2020. In the nicest possible ways it’s also highly unlikely that said people are going to queuing to get on when we have 20,000 never mind 2,000. If they were they shouldn’t need a foodbank if they have other luxuries like a season ticket.

People are literally looking for issues to argue the case it’s hilarious.

Nobody is forcing anyone to go on. Or buy a ticket.

For those unhappy - get a refund.

[martin_p]

You can use the camera function and fill your details in that way. So almost certain unlimited people could use that app yes.

Nope.

[dsr]

Correct. You can buy the phone outright. Not on a contract. And use it on your home wifi. And then from a calls perspective use whatever tariff you do now or want to. Pay as you go or whatever.

Oh well, that's a lot better than expected.

But it's still £25 for a device with no practical benefit for me. (And it certainly doesn't solve the problem of those who are too old to learn.)

[cricketfieldclarets]

Nope.

You can. I’ve used the camera function when checking in at restaurants. And allowed other members of the party to do the same for convenience. You all input your own details once connected.

[martin_p]

I'm under the impression that from this day forward it will be print your own or smart phone tickets. What I can't quite understand is why you can't use your season cards contactless.

You’d think that’s be the obvious answer. The only thing I can think is that if they said use your season ticket card they’d have to temporarily disable every card that hadn’t been successful in the ballot or anyone could get in.

[cricketfieldclarets]

Oh well, that's a lot better than expected.

But it's still £25 for a device with no practical benefit for me. (And it certainly doesn't solve the problem of those who are too old to learn.)

As above bid too old I highly doubt they will be rushing in anyway. Given the risks.

[cricketfieldclarets]

You’d think that’s be the obvious answer. The only thing I can think is that if they said use your season ticket card they’d have to temporarily disable every card that hadn’t been successful in the ballot or anyone could get in.

This is the one strange thing I agree. Although suits mine as I can’t remember what happened to mine after Spurs.

I suspect as said it’s probably another way of doing the least inconvenient thing.

This way they can block all cards and just have one consistent way of working.

The less things to police or manage the better.

[daveisaclaret]

I don’t think that’s the case. I don’t personally have a problem with the club’s policy with regards to where people live because I can understand that it’s a fairly simple way to police the matter in the very short term (because let’s not forget that this is temporary).

I also don’t have a problem with having to scan my NHS app because I’ve had to do that at every pub and restaurant I’ve been in for the past however many months. I’ve accepted the inconvenience and don’t take it personally. And like I’ve said before, I don’t think anyone will be excluded if they don’t own a mobile phone. Just contact the club and I’m sure they’ll take your details manually.

For me this is less a case of people denying that there are problems and more a case of people looking for them. Read through the thread and look how whingy it is. Someone even complaining about potentially having to go in the JHL in winter for Christ’s sake. I thought football was better on the terraces back in the day?

It's good that you don't have a problem with it and I'm pleased for you. I don't really get what difference that makes to anyone else though, unless there's some specific reasons you're sure the club's stated policy doesn't apply to anyone it failed to include.

[ClaretTony]

You’d think that’s be the obvious answer. The only thing I can think is that if they said use your season ticket card they’d have to temporarily disable every card that hadn’t been successful in the ballot or anyone could get in.

Enabling/disabling cards is a pretty simple operation. Just realised the cards don't belong to a person, they belong to a seat. For example, prior to lockdown, if I'd opted to move seat for a game I would not have been able to use my card. This must be a late decision because it's only a few weeks ago that people were getting new cards. I fully understand there are going to be restrictions on who gets in and how they get in but I have some real concerns over people who just won't be able to manage with the new restrictions.

It doesn't affect me personally. I have a smart phone and can download any apps. I use it extensively for tickets, purchasing stuff through Apple Pay etc. So I'd be OK although I'm not sure I'll be likely to go into a ballot just now, I don't go out of the house unless I have to. But a lot of the members of our supporters clubs are going to be struggling.

[cricketfieldclarets]

That link says 77% have smartphones. That’s almost 1 in 4 that don’t.

Or three in four that do.

[martin_p]

You can. I’ve used the camera function when checking in at restaurants. And allowed other members of the party to do the same for convenience. You all input your own details once connected.

The NHS app doesn’t take your details, it’s linked to the phone it’s installed on and that’s all.

[martin_p]

Or three in four that do.

Or 95%?

[cricketfieldclarets]

The NHS app doesn’t take your details, it’s linked to the phone it’s installed on and that’s all.

I’ve only ever used the camera one. Which is linked to the nhs.

[cricketfieldclarets]

Or 95%?

Or basically. Most people

[Rileybobs]

It's good that you don't have a problem with it and I'm pleased for you. I don't really get what difference that makes to anyone else though, unless there's some specific reasons you're sure the club's stated policy doesn't apply to anyone it failed to include.

No need to get snarky.

I’ve given reasons as to why I don’t think there is a problem with the club’s policy on this. Be that someone’s place of residence or having to use the NHS app to sign in.

[ClaretTony]

No need to get snarky.

I’ve given reasons as to why I don’t think there is a problem with the club’s policy on this. Be that someone’s place of residence or having to use the NHS app to sign in.

So what's your plan for people who don't have access to a smart phone or who can't print tickets?

[cricketfieldclarets]

So what's your plan for people who don't have access to a smart phone or who can't print tickets?

You can print at the library. You can set an email address up at the library.

[martin_p]

I’ve only ever used the camera one. Which is linked to the nhs.

I don’t know what app you’re talking about but the NHS Covid app the club are insisting everyone have is linked to an individual phone and that’s all. You’re allowed to check in for your whole household if every member of your party is in the same household but that’s all. It scans the official NHS QR codes.

I respectfully suggest you don’t know what you’re taking about.

[Rileybobs]

So what's your plan for people who don't have access to a smart phone or who can't print tickets?

I don’t have a plan. But if I was one of those people I’d register for the ballot and if I was successful I would contact the club and inform them of my predicament. I would be very confident that someone at the club would be able to print me a ticket out.

In the same way that if I turned up at the airport without my boarding pass I would expect the airline to print one for me. These problems really aren’t overcome-able.

[cricketfieldclarets]

I don’t know what app you’re talking about but the NHS Covid app the club are insisting everyone have is linked to an individual phone and that’s all. You’re allowed to check in for your whole household if every member of your party is in the same household but that’s all. It scans the official NHS QR codes.

I respectfully suggest you don’t know what you’re taking about.

2020 must have been a dream then.

You scan a qr code with your camera on your phone and fill in your data on a website.

Then hand the phone to the next member of the group, which given your post isn’t actually even needed given just one group member needs to check in. But even if they did. And then didn’t have a phone. Which is unlikely. They can follow the same process with the same device person one did.

I respectfully suggest that you can do that. As I’ve done it several times.

[dsr]

You can print at the library. You can set an email address up at the library.

You might have had to do it before last March.

[cricketfieldclarets]

I don’t have a plan. But if I was one of those people I’d register for the ballot and if I was successful I would contact the club and inform them of my predicament. I would be very confident that someone at the club would be able to print me a ticket out.

In the same way that if I turned up at the airport without my boarding pass I would expect the airline to print one for me. These problems really aren’t overcome-able.

The airline analogy is brilliant and demonstrates it perfectly.

[dsr]

Or three in four that do.

You can't run a sensible business on the basis that three quarters of our customers have smartphones, so we will stop selling to the other quarter. It doesn't work like that.

[tim_noone]

I don’t know what app you’re talking about but the NHS Covid app the club are insisting everyone have is linked to an individual phone and that’s all. You’re allowed to check in for your whole household if every member of your party is in the same household but that’s all. It scans the official NHS QR codes.

I respectfully suggest you don’t know what you’re taking about.

[cricketfieldclarets]

It a shame it’s not ‘households’ going on matches then.

I respectfully suggest (to coin your phrase) once again you are incorrect.

[martin_p]

2020 must have been a dream then.

You scan a qr code with your camera on your phone and fill in your data on a website.

Then hand the phone to the next member of the group, which given your post isn’t actually even needed given just one group member needs to check in. But even if they did. And then didn’t have a phone. Which is unlikely. They can follow the same process with the same device person one did.

I respectfully suggest that you can do that. As I’ve done it several times.

Ok, I’ll be more specific. You haven’t got a clue about the NHS Covid app which is what the club are insisting you have on your smartphone.

[cricketfieldclarets]

You can't run a sensible business on the basis that three quarters of our customers have smartphones, so we will stop selling to the other quarter. It doesn't work like that.

It would make better business sense than planning around the minority.

[tim_noone]

You can't run a sensible business on the basis that three quarters of our customers have smartphones, so we will stop selling to the other quarter. It doesn't work like that.

The Ayes have it..... we go with the majority.

[cricketfieldclarets]

Ok, I’ll be more specific. You haven’t got a clue about the NHS Covid app which is what the club are insisting you have on your smartphone.

It’s the exact same thing. Just not done via the app. It’s done via a browser which is the exact same website that the app feeds into.

It’s like accessing YouTube.com or the YouTube app. It’s both the exact same thing.

[martin_p]

It’s the exact same thing. Just not done via the app. It’s done via a browser which is the exact same website that the app feeds into.

It’s like accessing YouTube.com or the YouTube app. It’s both the exact same thing.

No it’s not exactly the same thing. The website won’t tell you whether the person sat next to you has tested positive because it won’t have a clue who you were sat next to. That’s the point of the app and the reason the club are insisting you have a working version. They already have your address!

[cricketfieldclarets]

No it’s not exactly the same thing. The website won’t tell you whether the person sat next to you has tested positive because it won’t have a clue who you were sat next to. That’s the point of the app and the reason the club are insisting you have a working version. They already have your address!

Ok.