If you thought this was about collecting contact details when they already have the address on your season ticket and the email address your ticket was emailed to you’re fundamentally not getting it!
Return to Turf Moor Update
Re: Return to Turf Moor Update
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Re: Return to Turf Moor Update
Good night Martin. Enjoy the wolves game. I will with the household.
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Re: Return to Turf Moor Update
Regarding the app and older people, this is how the problem has been solved here.
https://www.todayonline.com/singapore/t ... t-set-govt
The token does all the Bluetooth ranging to other tokens or phones and has a QR code printed on it which is scanned at the entrance and exit of venues to check in and check out.
Currently you can check into locations by scanning your Id card, scanning a qr code and filling out a web form, using the government e transaction app to scan a qr code which automatically completed the form with your ID card details, or using the TraceTogether app to scan the QR code (again linked to your Id card)
On another note regarding the app, the government here won't relax restrictions until 70% of the population are using the TraceTogether app and checking into locations using the app or token will be mandatory from January once the token distribution has completed for anyone aged 7 and above (including mandatory use of tokens for school kids in school).
Privacy concerns aside, the case rate in Singapore over the last few months after imported cases are removed has been very impressive. We recently had a run of 17 days without any local cases. Any new cases can have all contacts very quickly isolated.
https://www.todayonline.com/singapore/t ... t-set-govt
The token does all the Bluetooth ranging to other tokens or phones and has a QR code printed on it which is scanned at the entrance and exit of venues to check in and check out.
Currently you can check into locations by scanning your Id card, scanning a qr code and filling out a web form, using the government e transaction app to scan a qr code which automatically completed the form with your ID card details, or using the TraceTogether app to scan the QR code (again linked to your Id card)
On another note regarding the app, the government here won't relax restrictions until 70% of the population are using the TraceTogether app and checking into locations using the app or token will be mandatory from January once the token distribution has completed for anyone aged 7 and above (including mandatory use of tokens for school kids in school).
Privacy concerns aside, the case rate in Singapore over the last few months after imported cases are removed has been very impressive. We recently had a run of 17 days without any local cases. Any new cases can have all contacts very quickly isolated.
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Re: Return to Turf Moor Update
How times change......30 odd years ago on Friday and saturday nights most people were getting P!ssed around Burnley and staggering out of sidewalk or the circ.....Turf Moor wasnt Very popular at all .......now everyones falling out over who gets a ticket.... on a msg Board. Get a Grip ffs!
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Re: Return to Turf Moor Update
When this is all sorted. Life will never return to normal. Life will return to what they’re calling a Covid Normal.
Track and trace will be everywhere.
Track and trace will be everywhere.
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Re: Return to Turf Moor Update
My other half already operates a “track and trace” system for me!!!
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Re: Return to Turf Moor Update
Good luck to all who enter into the ballot. It's a step forward in the right direction, but there is still some way to go. Hopefully a clearer picture will be known at Easter. As for me, an going to sit tight and wait until next season in the hope that I am watching football at a Turf Moor which is packed full of Claret fans (we can only hope)
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Re: Return to Turf Moor Update
'This evening's attendance is 1146, sponsored by GM fitted furniture.'
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Re: Return to Turf Moor Update
Most of these rules will have been made via the Premier League and it’s a start to hopefully more fans being allowed back
If people don’t have Smart phones ask a friend, Neighbour or family member to print out your ticket for you . If you haven’t got into the 21st century then you get left behind. The less trees that get cut down the better and that’s what email etc has done.
We are in a pandemic and if people want to go to the football firstly they should do so as safely as possible and I’m sure this alongside every other football club are doing
If people don’t have Smart phones ask a friend, Neighbour or family member to print out your ticket for you . If you haven’t got into the 21st century then you get left behind. The less trees that get cut down the better and that’s what email etc has done.
We are in a pandemic and if people want to go to the football firstly they should do so as safely as possible and I’m sure this alongside every other football club are doing
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Re: Return to Turf Moor Update
PM Johnson will announce a Tier 2 Christmas for everyone, no matter what the reality!
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Re: Return to Turf Moor Update
As presumptuous as thinking that people who use food banks don’t have a smart phone?Boss Hogg wrote: ↑Sat Dec 12, 2020 12:45 am‘Does anybody not own a smart phone these days ?’
Considering some people are relying on food banks to get through the day ( which can’t have gone unnoticed on here) this a bit presumptuous. I have a family member who is a fan and doesn’t have one because doesn’t want one.
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Re: Return to Turf Moor Update
Will the club charge you £50+ to print it for you?cricketfieldclarets wrote: ↑Sat Dec 12, 2020 1:07 amThe airline analogy is brilliant and demonstrates it perfectly.
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Re: Return to Turf Moor Update
I see Everton mention Public Health Liverpool who are insisting that travel cannot be from far afield. I assume the Lancashire equivalent is responsible here? That would get around the illegality of it.ClaretTony wrote: ↑Fri Dec 11, 2020 11:16 pmI really don't know the legalities of it CrosspoolClarets but we are not the only club to have these restrictions placed on us. It's the same at Everton so I assume also Liverpool.
It does make it plain stupid though when a Claret living in Cornholme could walk there in 2 hours yet be told he or she cannot attend.
The communications from the club are terrible - I have had a quick look at the site and cannot see where it says this restriction is Public Health. For something so alienating that is a simple comms message. Plenty of nice looking comms come from the club, but the substance is often lacking.
Re: Return to Turf Moor Update
Whinging cos the older generations don’t have smartphones/emails and will struggle to get a ticket.
Meanwhile the country is on it’s knees protecting them people, people in debt, lost their jobs, business shut etc etc etc to keep THAT generation safe. Because let’s face it, if Covid didn’t effect that generation in the way it does, we wouldn’t have had the year we have.
So a few old codgers not getting a ticket really doesn’t matter.
Meanwhile the country is on it’s knees protecting them people, people in debt, lost their jobs, business shut etc etc etc to keep THAT generation safe. Because let’s face it, if Covid didn’t effect that generation in the way it does, we wouldn’t have had the year we have.
So a few old codgers not getting a ticket really doesn’t matter.
Last edited by Dyched on Sat Dec 12, 2020 10:46 am, edited 1 time in total.
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Re: Return to Turf Moor Update
You are right, it isn't the club's decision so will be the local authority, presumably Lancashire, who have made the decision. You are also very right on the very poor communication.CrosspoolClarets wrote: ↑Sat Dec 12, 2020 10:33 amI see Everton mention Public Health Liverpool who are insisting that travel cannot be from far afield. I assume the Lancashire equivalent is responsible here? That would get around the illegality of it.
It does make it plain stupid though when a Claret living in Cornholme could walk there in 2 hours yet be told he or she cannot attend.
The communications from the club are terrible - I have had a quick look at the site and cannot see where it says this restriction is Public Health. For something so alienating that is a simple comms message. Plenty of nice looking comms come from the club, but the substance is often lacking.
I did like this about how you deal with not having email access: "If you don't have a registered email address with the club, or no longer have access to that email address then please contact the ticket office who will be able to help. Email ticketoffice@burnleyfc.com and include your Clarets Number, Email Address, Full Name, Address, and Date of Birth. The ticket office staff will then be able to ensure your account is web-ready."
Re: Return to Turf Moor Update
The above advice isn't aimed at people who don't have access to email. It's for those who have an email account but their current one is not registered with the club so records can be updated.ClaretTony wrote: ↑Sat Dec 12, 2020 10:45 amYou are right, it isn't the club's decision so will be the local authority, presumably Lancashire, who have made the decision. You are also very right on the very poor communication.
I did like this about how you deal with not having email access: "If you don't have a registered email address with the club, or no longer have access to that email address then please contact the ticket office who will be able to help. Email ticketoffice@burnleyfc.com and include your Clarets Number, Email Address, Full Name, Address, and Date of Birth. The ticket office staff will then be able to ensure your account is web-ready."
This is the advice for those with no email account at all:
I have no email address, can I still purchase a ticket or enter the ballot?
All individual ballot applications will need to place an email address on their Clarets account. If you do not have one currently we urge you to register for an email as it is the quickest way we can communicate with you, run the ticketing application, allocation and issuing process. We would ask all supporters to seek assistance from a care-giver, a family member, a neighbour, or a friend that you feel happy could assist you with this.
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Re: Return to Turf Moor Update
Thanks for that. So if they don't have an email address, and potentially don't see anything on the internet, they have been informed via a page on a website.taio wrote: ↑Sat Dec 12, 2020 10:57 amThe above advice isn't aimed at people who don't have access to email. It's for those who have an email account but their current one is not registered with the club so records can be updated.
This is the advice for those with no email account at all:
I have no email address, can I still purchase a ticket or enter the ballot?
All individual ballot applications will need to place an email address on their Clarets account. If you do not have one currently we urge you to register for an email as it is the quickest way we can communicate with you, run the ticketing application, allocation and issuing process. We would ask all supporters to seek assistance from a care-giver, a family member, a neighbour, or a friend that you feel happy could assist you with this.
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Re: Return to Turf Moor Update
I think that might be an optimistic figure.JohnMcGreal wrote: ↑Sat Dec 12, 2020 8:53 am'This evening's attendance is 1146, sponsored by GM fitted furniture.'
Only 9,000 ST holders signed up (according to ST).
Subtract all those who don't live in Lancashire, (no idea how many but probably a significant percentage), then subtract all those who normally go on with someone or people from outside their households, (and probably won't just go on their own), and then the elderly and vulnerable, and then all those who simply won't feel safe, and then a large number who don't want to go into stadium that seems almost empty. Plus of course those who don't want to go through the various protocols, or maybe don't have the app, or whatever.
(There'll be other reasonable and logistical reasons why others don't apply too)
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Re: Return to Turf Moor Update
How should they be informed, carrier pigeon? These are unprecedented times and a logistical nightmare for the club to navigate and people seemingly want to find problems rather than working towards a solution to an individual circumstance.
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Re: Return to Turf Moor Update
How convenient. It doesn’t affect me but people who don’t have, can’t afford it or just don’t want a smart phone won’t be going without the help of others. Times are changing and also technology but there are fans who will no longer go on and particularly the older generation.cricketfieldclarets wrote: ↑Sat Dec 12, 2020 1:02 amYou can print at the library. You can set an email address up at the library.
Re: Return to Turf Moor Update
Surely the costs of stewarding and policing will outweigh the benefit of so few attendees. Without away fans can’t inagine it will be a great atmosphere. I’m sticking with junior grass roots football until we can all go back on if we wish to.
Re: Return to Turf Moor Update
In that situation one would hope they would find out by word of mouth or by contacting the club. We are in a situation and environment that's far from ideal so matters like this aren't going to be ideal either.ClaretTony wrote: ↑Sat Dec 12, 2020 11:11 amThanks for that. So if they don't have an email address, and potentially don't see anything on the internet, they have been informed via a page on a website.
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Re: Return to Turf Moor Update
I totally agree but it is going to be very difficult for some to find the information.
I'm looking into what potentially the supporters clubs can do to help. I've just sent an email out to all the SC reps and maybe we could set up a team to assist such people. I don't know how but if we can then I think it is our duty to, after all we represent the supporters.
Re: Return to Turf Moor Update
That would be good. Who knows the club may have other comms planned later. Like posting a leaflet to Lancs based season ticket holders. I'd be holding off a few days though because I reckon tier 3 will be extended here.ClaretTony wrote: ↑Sat Dec 12, 2020 11:31 amI totally agree but it is going to be very difficult for some to find the information.
I'm looking into what potentially the supporters clubs can do to help. I've just sent an email out to all the SC reps and maybe we could set up a team to assist such people. I don't know how but if we can then I think it is our duty to, after all we represent the supporters.
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Re: Return to Turf Moor Update
I think it will be extended to be honest but, right now, there is a potential for a number of supporters to attend the game against Wolves in nine days time. From what I can gather, the club are only going to communicate online. I have no idea what we can do to help but I've asked the question of the SC reps and I'll see what response I get.
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Re: Return to Turf Moor Update
Not sure if this has already been posted but having only lived in the area for a short time I know I live in Rochdale but I am uncertain whether I live in Lancashire or Greater Manchester, I think it is now the latter.
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Re: Return to Turf Moor Update
I agree, but in order to also place London in Tier 3, I have a feeling that they will relax some of the hospitality rules, and this might include the stadia rules because, (being outdoors) it's relatively low risk.
( I know of a number of high profile hospitality venues round here that (for whatever reason) are working on the expectation that they will be open. This might just be wishful thinking of course).
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Re: Return to Turf Moor Update
It is indeed Greater ManchesterClaretforshaw wrote: ↑Sat Dec 12, 2020 11:43 amNot sure if this has already been posted but having only lived in the area for a short time I know I live in Rochdale but I am uncertain whether I live in Lancashire or Greater Manchester, I think it is now the latter.
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Re: Return to Turf Moor Update
It’s honestly put me off wanting to go on moaning bastardstim_noone wrote: ↑Sat Dec 12, 2020 1:58 amHow times change......30 odd years ago on Friday and saturday nights most people were getting P!ssed around Burnley and staggering out of sidewalk or the circ.....Turf Moor wasnt Very popular at all .......now everyones falling out over who gets a ticket.... on a msg Board. Get a Grip ffs!
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Re: Return to Turf Moor Update
I meant the club holding off doing anything beyond online comms and marketing. If they sent out a leaflet now they would probably have to send another shortly after to withdraw it. If SC can help now that can only be positive.ClaretTony wrote: ↑Sat Dec 12, 2020 11:36 amI think it will be extended to be honest but, right now, there is a potential for a number of supporters to attend the game against Wolves in nine days time. From what I can gather, the club are only going to communicate online. I have no idea what we can do to help but I've asked the question of the SC reps and I'll see what response I get.
Re: Return to Turf Moor Update
Seriously doubt there would be a relaxing of tier 3 given it doesnt take much to increase the infection rate, we are also heading into Christmas and we are on the verge of mass vaccination.nil_desperandum wrote: ↑Sat Dec 12, 2020 11:45 amI agree, but in order to also place London in Tier 3, I have a feeling that they will relax some of the hospitality rules, and this might include the stadia rules because, (being outdoors) it's relatively low risk.
( I know of a number of high profile hospitality venues round here that (for whatever reason) are working on the expectation that they will be open. This might just be wishful thinking of course).
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Re: Return to Turf Moor Update
That’s not even an option if you’re in East Lancashire
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Re: Return to Turf Moor Update
Genuine question; how would the club have communicated things like this in the pre-internet days? How about fixture changes? Telephone call or by mail?
Re: Return to Turf Moor Update
I work in hospitality and we have no clue what tier will be in place.nil_desperandum wrote: ↑Sat Dec 12, 2020 11:45 amI agree, but in order to also place London in Tier 3, I have a feeling that they will relax some of the hospitality rules, and this might include the stadia rules because, (being outdoors) it's relatively low risk.
( I know of a number of high profile hospitality venues round here that (for whatever reason) are working on the expectation that they will be open. This might just be wishful thinking of course).
With the relaxing of the rules over the Christmas period, household transmissions will increase. Will they also allow increases in the public sector too?
With households being able to form larger bubble (at home) will anybody actually go out? Eat with your household only or have chance to see family you haven’t for 9 months.
Stay in Tier 3 and many hospitality venues won’t ever reopen. The Christmas period is massive business, it makes or breaks a restaurants year.
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Re: Return to Turf Moor Update
not sure if some one has already asked or seen the answer to my thought, I dont want to risk having to go into Isolation over Christmas so would not go to the Wolves game if by some fluke i was drawn as a winner, having read about it it appears as though you have to be ''in it to win it '', it then says if you are not successful for this game you will be a priority for the next game and the next until all season ticket holders have had the chance to attend at least 1 game. So my questions are if I dont apply for the ballot this time will it be that you can apply for future ballots at a later date, and 2 if I did not purchase a ticket for the first game will I then be at the back of the ballots in the future ?
Re: Return to Turf Moor Update
The ballots are done individually so you'd have as much chance as everyone else eligible and you'd have a better chance than those who have already attended.pureclaret wrote: ↑Sat Dec 12, 2020 12:43 pmnot sure if some one has already asked or seen the answer to my thought, I dont want to risk having to go into Isolation over Christmas so would not go to the Wolves game if by some fluke i was drawn as a winner, having read about it it appears as though you have to be ''in it to win it '', it then says if you are not successful for this game you will be a priority for the next game and the next until all season ticket holders have had the chance to attend at least 1 game. So my questions are if I dont apply for the ballot this time will it be that you can apply for future ballots at a later date, and 2 if I did not purchase a ticket for the first game will I then be at the back of the ballots in the future ?
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Re: Return to Turf Moor Update
Never ceases to amaze me how certain people on this message board are not happy unless they are creating arguments.
It is usually the same people creating issues.
The forum would be a far better place without them.Debate is good ,people can have differing views yes,but no need to turn nasty.If we are not careful then Tony will close the site down and I for one wouldnt blame him.
It is usually the same people creating issues.
The forum would be a far better place without them.Debate is good ,people can have differing views yes,but no need to turn nasty.If we are not careful then Tony will close the site down and I for one wouldnt blame him.
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Re: Return to Turf Moor Update
Possibly. But the library will charge about 12p.
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Re: Return to Turf Moor Update
I find it very hard to believe that anyone who wants to go on can’t afford a smartphone but can afford a season ticket.Boss Hogg wrote: ↑Sat Dec 12, 2020 11:19 amHow convenient. It doesn’t affect me but people who don’t have, can’t afford it or just don’t want a smart phone won’t be going without the help of others. Times are changing and also technology but there are fans who will no longer go on and particularly the older generation.
The reality is almost everyone who doesn’t have a smartphone will either be in an age category that won’t want to go on or can’t afford it and therefore can’t afford a season ticket.
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Re: Return to Turf Moor Update
Years ago everyone read the local paper and I accept times have changed.
The club know which season ticket holders don’t have an email address so I would have thought they might have been contacted by letter. Telling them via the internet to add an email address to an online account might not actually work.
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Re: Return to Turf Moor Update
If ever there was a thread on here that proves people will find something to disagree and argue about on anything.
I thought you needed an email address to have an account on here by the way?
I thought you needed an email address to have an account on here by the way?
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Re: Return to Turf Moor Update
I suppose we have a very short period of time to make such arrangements. Communication by email and website updates are practically instant. Communication by mail far less so, particularly as there are numerous stages to the ballot process.ClaretTony wrote: ↑Sat Dec 12, 2020 2:14 pmYears ago everyone read the local paper and I accept times have changed.
The club know which season ticket holders don’t have an email address so I would have thought they might have been contacted by letter. Telling them via the internet to add an email address to an online account might not actually work.
I do agree that those people without email addresses should be assisted though. Although I would expect all of them to have family or friends who are able to assist.
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Re: Return to Turf Moor Update
Don’t understand what people expect from the club.
Pubs and shops have been given days notice before now to close. Eid was cancelled the night before. People sent home from work.
Why are the club going to faff about with complex processes and increased risks?
It makes sense they’re using the safest, most sensible and easiest plans.
Pubs and shops have been given days notice before now to close. Eid was cancelled the night before. People sent home from work.
Why are the club going to faff about with complex processes and increased risks?
It makes sense they’re using the safest, most sensible and easiest plans.
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Re: Return to Turf Moor Update
Some of us are not selfish and are considering those who don’t have an email address.Burnley1989 wrote: ↑Sat Dec 12, 2020 2:17 pmIf ever there was a thread on here that proves people will find something to disagree and argue about on anything.
I thought you needed an email address to have an account on here by the way?
Re: Return to Turf Moor Update
That's true. Perhaps the people objecting to the "non-internet supporters go home" attitude are those who don't subscribe to the "I'm all right, Jack" approach.Burnley1989 wrote: ↑Sat Dec 12, 2020 2:17 pmIf ever there was a thread on here that proves people will find something to disagree and argue about on anything.
I thought you needed an email address to have an account on here by the way?
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Re: Return to Turf Moor Update
That's the problem. You are so much in love with technology that you don't appreciate that there are people who aren't like you.cricketfieldclarets wrote: ↑Sat Dec 12, 2020 2:07 pmI find it very hard to believe that anyone who wants to go on can’t afford a smartphone but can afford a season ticket.
The reality is almost everyone who doesn’t have a smartphone will either be in an age category that won’t want to go on or can’t afford it and therefore can’t afford a season ticket.
I can afford a smartphone, and I'm not old - but I don't want one. It adds nothing to my life.
If you were told that your season ticket price was to rise by £25 just because you can afford it and you are young, I bet you wouldn't be impressed.
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Re: Return to Turf Moor Update
dsr wrote: ↑Sat Dec 12, 2020 2:39 pmThat's the problem. You are so much in love with technology that you don't appreciate that there are people who aren't like you.
I can afford a smartphone, and I'm not old - but I don't want one. It adds nothing to my life.
If you were told that your season ticket price was to rise by £25 just because you can afford it and you are young, I bet you wouldn't be impressed.
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Re: Return to Turf Moor Update
It does add something to your life. It enables you to simply gain access into venues such as Turf Moor.dsr wrote: ↑Sat Dec 12, 2020 2:39 pmThat's the problem. You are so much in love with technology that you don't appreciate that there are people who aren't like you.
I can afford a smartphone, and I'm not old - but I don't want one. It adds nothing to my life.
If you were told that your season ticket price was to rise by £25 just because you can afford it and you are young, I bet you wouldn't be impressed.
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