I'm all for good communication but Pace has made a bit of a rod for his own back here. I've seen an incredible amount of tweets directed to him about who we should be signing etc. Imagine it might not be as pleasant in a few weeks after some defeats.

Jakubs Tash wrote: ↑

Mon Jan 04, 2021 2:08 pm

I'm all for good communication but Pace has made a bit of a rod for his own back here. I've seen an incredible amount of tweets directed to him about who we should be signing etc. Imagine it might not be as pleasant in a few weeks after some defeats.

I agree, fans will soon be demanding answers if the don't get what they want or argue back if they are told what they don't want to hear.

The obvious thing to do is to get a survey conducted of all key customers, including all season ticket holders, with the option of paper or electronic replies. The board could approve the questioning so that it meets their needs, then an employee could do all the legwork, including collating the replies. That way it doesn’t take much of Alan’s time. If I were Chairman that’s what I would do with urgency. Previous surveys have been OK but haven’t always asked the right questions and one senses that it was a token exercise.

There are two different “cultures” the board will want to create - one for fans who attend, the other for TV fans worldwide, both have a different set of desires which if met will maximise the growth and success of the club.

Jakubs Tash wrote: ↑

Mon Jan 04, 2021 2:08 pm

I'm all for good communication but Pace has made a bit of a rod for his own back here. I've seen an incredible amount of tweets directed to him about who we should be signing etc. Imagine it might not be as pleasant in a few weeks after some defeats.

Yeah, that is my concern too. You only have to look at what the stupid ones put on here or twitter after a defeat or a transfer window and can't help but think the same people having a direct line to the chairman isn't good.

claretonthecoast1882 wrote: ↑

Mon Jan 04, 2021 2:46 pm

Yeah, that is my concern too. You only have to look at what the stupid ones put on here or twitter after a defeat or a transfer window and can't help but think the same people having a direct line to the chairman isn't good.

I think there's an option to turn off responses to tweets if it gets to that stage (which I hope it doesn't).

claretonthecoast1882 wrote: ↑

Mon Jan 04, 2021 2:46 pm

Yeah, that is my concern too. You only have to look at what the stupid ones put on here or twitter after a defeat or a transfer window and can't help but think the same people having a direct line to the chairman isn't good.

Do you ever stop digging at fans? how about offering something else to here.

nyclaret wrote: ↑

Mon Jan 04, 2021 2:51 pm

I think there's an option to turn off responses to tweets if it gets to that stage (which I hope it doesn't).

That is a bonus then

KRBFC wrote: ↑

Mon Jan 04, 2021 2:52 pm

Do you ever stop digging at fans? how about offering something else to here.

quiet child

Leisure wrote: ↑

Mon Jan 04, 2021 1:56 pm

To be fair to the Ticket Office staff, most, if not all, Ticketing decisions are taken by staff higher up the decision making chain but unfortunately the TO staff are in the firing line and get all the stick.

I've always got that impression as well. So many times that problems could be avoided with a little bit of communication though.
Like the City away game just before lockdown. Club announce we've taken the full allocation but then when sales were slow early on they send a load of tickets back with no info whatsoever, before announcing its suddenly sold out.

gandhisflipflop wrote: ↑

Mon Jan 04, 2021 12:14 pm

That nails it on the head for me the way i feel about the ticket office. The newer staff have been good, however the staff that have been there years as you say have treated myself with such disregard i would have taken my business elsewhere had i not had been a fan of the club. I think they know this too.

I can honestly say that I have always found the ticket office staff and managers to be quite helpful, both on the phone and in person. Maybe I have just been lucky at the times I have needed their assistance.

claretdj wrote: ↑

Mon Jan 04, 2021 11:02 am

Can you tell him that we want the proper Burnley badge back on shirts! Instead of the hideous one we got now.

I like the current version. Links us to the town.

If anybody else is going to drop him a line can you on my behalf ask him nicely if he could think about reducing the price of a twix when we get back on the turf up the clarets

Jakubs Tash wrote: ↑

Mon Jan 04, 2021 2:08 pm

I'm all for good communication but Pace has made a bit of a rod for his own back here. I've seen an incredible amount of tweets directed to him about who we should be signing etc. Imagine it might not be as pleasant in a few weeks after some defeats.

That’s why his reply was great. Acknowledged it but said he can’t always do what’s asked. And not should he be expected to.

bfcmik wrote: ↑

Mon Jan 04, 2021 3:00 pm

I can honestly say that I have always found the ticket office staff and managers to be quite helpful, both on the phone and in person. Maybe I have just been lucky at the times I have needed their assistance

Or possibly Gandi has just been unlucky.

jrgbfc wrote: ↑

Mon Jan 04, 2021 2:58 pm

I've always got that impression as well. So many times that problems could be avoided with a little bit of communication though.
Like the City away game just before lockdown. Club announce we've taken the full allocation but then when sales were slow early on they send a load of tickets back with no info whatsoever, before announcing its suddenly sold out.

And that's just another example, as any Ticketing information (or more often than not, a lack of information) on the website etc is not done by the TO staff but by Marketing.

Leisure wrote: ↑

Mon Jan 04, 2021 3:15 pm

Or possibly Gandi has just been unlucky.

Happened once in 2014 and once in the coronavirus pandemic last year. I did acknowledge that the newer staff are helpful, and while i recognise that orders may come from above, they can communicate better and have a better attitude when dealing with fans. Both times did nothing to diffuse the situation, and both times served only to wind me up further. Not going into detail, it is with the SLO and has been since April last year.

gandhisflipflop wrote: ↑

Mon Jan 04, 2021 3:23 pm

Happened once in 2014 and once in the coronavirus pandemic last year. I did acknowledge that the newer staff are helpful, and while i recognise that orders may come from above, they can communicate better and have a better attitude when dealing with fans. Both times did nothing to diffuse the situation, and both times served only to wind me up further. Not going into detail, it is with the SLO and has been since April last year.

Whilst not wanting to ignore or dismiss these 2 incidents, to get it in perspective, that is only twice in 6 years.

PS - Good luck with the SLO.

Jakubs Tash wrote: ↑

Mon Jan 04, 2021 2:08 pm

I'm all for good communication but Pace has made a bit of a rod for his own back here. I've seen an incredible amount of tweets directed to him about who we should be signing etc. Imagine it might not be as pleasant in a few weeks after some defeats.

This is the problem with Twitter and similar online media. Attracts some complete attention seeking idiots. Might be better if there was just a business version ( there may well be). Twitter just reminds me of the likes of Trump, Piers Morgan, Sadiq Khan and Gary Lineker making pathetic comments and trying to look relevant. The you have the trying to be famous people who have breakdowns when they are criticised on it.

Leisure wrote: ↑

Mon Jan 04, 2021 3:29 pm

Whilst not wanting to ignore or dismiss these 2 incidents, to get it in perspective, that is only twice in 6 years.

PS - Good luck with the SLO.

Thank you Leisure. I do understand what you are saying, however both times left a really bad taste and extremely upset. The first time i let go after choosing not to get a ST that year off the back of it, the 2nd time by the same people resulted in a complaint.

The options of fans should provide some helpful information but we’re ultimately talking about people’s jobs here. Some poor experiences shouldn’t be ignored but equally, they shouldn’t be the loudest voice.

Hopefully, Pace and his team will take their time to review all areas of the club for efficiencies and effectiveness, ultimately to see where we can improve. Their own views, supplemented by those from employees of the club and us as the customer.

Fans groups will presumably play an important part, but the point about the majority not being in a fans group is a good one. That’s a large voice that needs to be heard too.

DCWat wrote: ↑

Mon Jan 04, 2021 3:49 pm

Fans groups will presumably play an important part, but the point about the majority not being in a fans group is a good one. That’s a large voice that needs to be heard too.

Agree but not being part of a supporters club doesn't prevent fans from contacting the Burnley FC Supporters Groups and seeing if we can help with any issues which fans are having with the club. We usually meet on the 1st Monday of each month (ie tonight) and we can be contacted via the details on our Twitter account.

gandhisflipflop wrote: ↑

Mon Jan 04, 2021 3:34 pm

Thank you Leisure. I do understand what you are saying, however both times left a really bad taste and extremely upset. The first time i let go after choosing not to get a ST that year off the back of it, the 2nd time by the same people resulted in a complaint.

In 2014 I don't recall that the club had an SLO but regarding your 2nd issue, it's very disappointing that it hasn't been addressed yet.

Leisure wrote: ↑

Mon Jan 04, 2021 3:55 pm

Agree but not being part of a supporters club doesn't prevent fans from contacting the Burnley FC Supporters Groups and seeing if we can help with any issues which fans are having with the club. We usually meet on the 1st Monday of each month (ie tonight) and we can be contacted via the details on our Twitter account.

Yes, fair point Leisure

Jakubs Tash wrote: ↑

Mon Jan 04, 2021 2:08 pm

I'm all for good communication but Pace has made a bit of a rod for his own back here. I've seen an incredible amount of tweets directed to him about who we should be signing etc. Imagine it might not be as pleasant in a few weeks after some defeats.

We’re any of the tweets off Sean Dyche?

Jakubs Tash wrote: ↑

Mon Jan 04, 2021 2:08 pm

I'm all for good communication but Pace has made a bit of a rod for his own back here. I've seen an incredible amount of tweets directed to him about who we should be signing etc. Imagine it might not be as pleasant in a few weeks after some defeats.

Agreed.

I like the new style and communicating via Twitter. The previous Board were more traditional, which you have to respect (and admire their professionalism in many respects), but I do think this new approach is more modern and endearing.

Very impressed that he has responded to individual fans with some polite messages. He must be extremely busy now, so that is nice, but not sustainable. So I hope when things calm down these channels will become more about sharing information and being transparent with fans than discussion.

You will never please everybody, and different things will matter to different fans, so I really hope our fans respect his twitter channel moving forward through good times and bad.

I'm going to ask Alan if could bring back the goal celebration music.......

FactualFrank wrote: ↑

Mon Jan 04, 2021 10:58 am

The best feedback you'll ever get is from your customers (fans). So I hope they do try and read/listen to all views. 99% of it will be a load of old shite, but they can always pick things up that they wouldn't have otherwise thought.

I hope they don't read this Board then.......They'd be very confused!

I honestly thought it meant this message board

Sutton-Claret wrote: ↑

Mon Jan 04, 2021 4:45 pm

I'm going to ask Alan if could bring back the goal celebration music.......

Please don’t even mention that in jest!!

Sutton-Claret wrote: ↑

Mon Jan 04, 2021 4:45 pm

I'm going to ask Alan if could bring back the goal celebration music.......

dont you dare...!!!

although it would be comical in an empty Turf Moor as it is now

Grumps wrote: ↑

Mon Jan 04, 2021 10:55 am

Hopefully they take on board the views of all supporters, not just the supporters groups, they do good work, but don't represent the majority of supporters.
A questionnaire sent to all those on the clubs database would be a good starting point.

The think with the Supporters Groups is that they are there to represent any fan. A lot of good work has been done in recent years helping out groups and individual supporters with issues and being a member of any of the supporters groups hasn't been a requisite. I agree with you that a lot of good work is done, but not that they don't represent the majority of fans.

Sutton-Claret wrote: ↑

Mon Jan 04, 2021 4:45 pm

I'm going to ask Alan if could bring back the goal celebration music.......

And I've already asked him if he can ban Sutton-Claret

ClaretTony wrote: ↑

Mon Jan 04, 2021 5:04 pm

The think with the Supporters Groups is that they are there to represent any fan. A lot of good work has been done in recent years helping out groups and individual supporters with issues and being a member of any of the supporters groups hasn't been a requisite. I agree with you that a lot of good work is done, but not that they don't represent the majority of fans.

They cannot represent the majority of fans, as there are tens of thousands of fans who are not members, whereas a couple of thousand are?

Iam not knocking them, just saying they need to speak with more fans than those representing the supporters groups to get a full picture

Did anyone see @TheIanHalstead having a go at him yesterday for choosing the Daily Mail.

It's numpties like that, that put the likes of Alan Pace off being more open and accessible in their comms.

Just wait until he hears from Pstotto

arise_sir_charge wrote: ↑

Mon Jan 04, 2021 5:11 pm

Did anyone see @TheIanHalstead having a go at him yesterday for choosing the Daily Mail.

It's numpties like that, that put the likes of Alan Pace off being more open and accessible in their comms.

Wait till he does his Sun interview. This board will go into its usual meltdown at the very mention of that publication

Grumps wrote: ↑

Mon Jan 04, 2021 5:08 pm

They cannot represent the majority of fans, as there are tens of thousands of fans who are not members, whereas a couple of thousand are?

Iam not knocking them, just saying they need to speak with more fans than those representing the supporters groups to get a full picture

Not being part of a supporters club doesn't prevent fans from contacting the Burnley FC Supporters Groups and seeing if we can help with any issues which fans are having with the club. We usually meet on the 1st Monday of each month (ie tonight) and we can be contacted via the details on our Twitter account. Surely it makes more sense for the club to be contacted collectively, than by thousands of individuals.

Leisure wrote: ↑

Mon Jan 04, 2021 5:45 pm

Not being part of a supporters club doesn't prevent fans from contacting the Burnley FC Supporters Groups and seeing if we can help with any issues which fans are having with the club. We usually meet on the 1st Monday of each month (ie tonight) and we can be contacted via the details on our Twitter account. Surely it makes more sense for the club to be contacted collectively, than by thousands of individuals.

All ready read that thanks

Grumps wrote: ↑

Mon Jan 04, 2021 5:49 pm

All ready read that thanks

Great.

He's been in charge less than a week and our wittering beggars are going to make sure he whizz's his phone in the Brun.

Grumps wrote: ↑

Mon Jan 04, 2021 5:08 pm

They cannot represent the majority of fans, as there are tens of thousands of fans who are not members, whereas a couple of thousand are?

Iam not knocking them, just saying they need to speak with more fans than those representing the supporters groups to get a full picture

What I'm saying is they try to represent the fans. They have had a privileged position in recent years with direct communication with the club and have helped a lot of fans during that time with issues. I understand what you are saying but they don't just represent their members, they will represent any individual supporter or group of supporters. They've become more active in speaking to fans over the past couple of years and I've done my best to help with stuff on the message board, getting people's views.

cricketfieldclarets wrote: ↑

Mon Jan 04, 2021 3:12 pm

That’s why his reply was great. Acknowledged it but said he can’t always do what’s asked. And not should he be expected to.

Are you going to share the letter?

ClaretTony wrote: ↑

Mon Jan 04, 2021 6:09 pm

What I'm saying is they try to represent the fans. They have had a privileged position in recent years with direct communication with the club and have helped a lot of fans during that time with issues. I understand what you are saying but they don't just represent their members, they will represent any individual supporter or group of supporters. They've become more active in speaking to fans over the past couple of years and I've done my best to help with stuff on the message board, getting people's views.

Has a meeting between the new owners and the Supporters ' group been arranged or offered as yet Tony ?

randomclaret2 wrote: ↑

Mon Jan 04, 2021 6:27 pm

Has a meeting between the new owners and the Supporters ' group been arranged or offered as yet Tony ?

No confirmed date yet but contact made

ClaretTony wrote: ↑

Mon Jan 04, 2021 6:32 pm

No confirmed date yet but contact made

Could you potentially see if CFC can put you in touch?

ClaretTony wrote: ↑

Mon Jan 04, 2021 6:32 pm

No confirmed date yet but contact made

Cheers Tony

Ask him to bring back Tom Hark goal celebration.
Puts on tin hat.

Volvoclaret wrote: ↑

Mon Jan 04, 2021 6:47 pm

Ask him to bring back Tom Hark goal celebration.
Puts on tin hat.

Preferred the proclaimers personally.

Hopefully that gets the nod, would look great with a big foam hand !

Sutton-Claret wrote: ↑

Mon Jan 04, 2021 4:45 pm

I'm going to ask Alan if could bring back the goal celebration music.......

And get rid of the ‘comfortable’ wooden seats

Seems like a race is on to be the first person to meet Mr Pace. Maybe we could have a gladiator style competition to decide.

Super fans are you ready

Zlatan wrote: ↑

Mon Jan 04, 2021 5:01 pm

dont you dare...!!!

although it would be comical in an empty Turf Moor as it is now

It just needs adding to the fake background fan noise to come through the TV. Been to a few basketball games - the Americans love their basket/goal celebration music....... hopefully he's already on it.....