Looking to buy some stuff from club shop online for a mate in italy who has just had a baby and get sent direct to him , has anybody got a Phd in ordering for such a situation ? Thanks in advance.

Id get it sent to you and you send it on.
Wouldnt trust em

longside72 wrote: ↑

Wed Jan 13, 2021 6:03 pm

Looking to buy some stuff from club shop online for a mate in italy who has just had a baby and get sent direct to him , has anybody got a Phd in ordering for such a situation ? Thanks in advance.

Best of luck with this one. It is difficult enough to order items for despatch to UK never mind Italy. Absolutely hopeless un-user friendly website.

Hopefully the new chairman will be onto these sort of deficiencies and improve them.

Don't use DPD to send to Europe if you sending the parcel on they have not got a clue on what the new rules are.Royal Mail are proving the best at the moment.

longside72 wrote: ↑

Wed Jan 13, 2021 6:03 pm

Looking to buy some stuff from club shop online for a mate in italy who has just had a baby and get sent direct to him , has anybody got a Phd in ordering for such a situation ? Thanks in advance.

Buy it yourself, pack it and send it over yourself. Honestly mate, as things are you will be taking a massive risk as we are still in the learning phase. Why challenge it?

Peter Loo wrote: ↑

Wed Jan 13, 2021 6:41 pm

Hopefully the new chairman will be onto these sort of deficiencies and improve them.

Yes good point. If Pace and co. conduct a root and branch examination of our off field activities, club shop, website, ticketing, hospitality, media etc. they should quickly realise that we are certainly not Premier League in these areas.

Id usually just go to the shop and post it , but im not in uk at minute and not sure when ill be back with all thats going on . Probably just easier getting someone to buy it for me and post it on .

Excting Times

Jenny55 wrote: ↑

Wed Jan 13, 2021 6:53 pm

Yes good point. If Pace and co. conduct a root and branch examination of our off field activities, club shop, website, ticketing, hospitality, media etc. they should quickly realise that we are certainly not Premier League in these areas.

That’s understating it

We had a parcel delivered from the UK this week to our home in Brittany by DHL, it took four days. UTC

They sent me a wooly hat today when i ordered a rain jacket

ClaretTony wrote: ↑

Wed Jan 13, 2021 7:46 pm

That’s understating it

I was trying not to be too scathing

Wellsy1882 wrote: ↑

Wed Jan 13, 2021 8:14 pm

They sent me a wooly hat today when i ordered a rain jacket

By the time they have rectified their error you probably won’t need the rain jacket!

Jenny55 wrote: ↑

Wed Jan 13, 2021 9:06 pm

By the time they have rectified their error you probably won’t need the rain jacket!

It arrives tomorrow. Keeping the hat

I ordered several things from the on line shop on Saturday. Received an e-mail confirming order and stating that order could take up to 10 working days to process - this morning (Wednesday) all items delivered along with a freebie desk top calendar - so I have no complaints !

I ordered a shirt for a friend in America direct to her address. It's a while ago now but I think it was about £10 postage and it didn't take long to arrive.

What’s actually the big issue with the online club shop? It’s a pretty poor looking website, granted. But I just had a look, added an item to my basket and went through the checkout to the delivery screen in under a minute.

HB Claret wrote: ↑

Thu Jan 14, 2021 12:41 am

I ordered several things from the on line shop on Saturday. Received an e-mail confirming order and stating that order could take up to 10 working days to process - this morning (Wednesday) all items delivered along with a freebie desk top calendar - so I have no complaints !

Calender hah ... Wellsy got a hat ... I woud complan if I wuz u

It must be the only online Club shop where you can buy an 80 quid watch but can't by a club scarf! That is one area ALK can vastly upgrade profit margins

THEWELLERNUT70 wrote: ↑

Thu Jan 14, 2021 9:14 am

It must be the only online Club shop where you can buy an 80 quid watch but can't by a club scarf! That is one area ALK can vastly upgrade profit margins

Am not defending the website as its not the easiest but .... your statement a tad misleading
Try accessing by clicking the area highlighted in pic 3 to get into the menu...

The website is **** full stop

Would anyone else pay MORE for a shirt if it didn’t have that appalling Chinese betting logo on it?

Mala591 wrote: ↑

Thu Jan 14, 2021 10:21 am

Would anyone else pay MORE for a shirt if it didn’t have that appalling Chinese betting logo on it?

I'd pay less. I don't really like the design of the shirt, but the logo adds that oriental touch which, I'm told, is de rigueur for 2021.

Rileybobs wrote: ↑

Thu Jan 14, 2021 10:34 am

I'd pay less. I don't really like the design of the shirt, but the logo adds that oriental touch which, I'm told, is de rigueur for 2021.

But how do we know it says 'Love Bet'. Maybe we've all been duped and it says 'Owen Coyle is God'.

I've been trying to buy a couple of items online, which with postage cost £44. However, it won't let me as I keep getting a message saying - Value must be less than or equal to 99. Anyone else had this problem?

As has been said many times before, the club shop online ordering website is absolutely terrible.
I hope Mr Pace is aware of this. In this day and age it should not be like this, makes the club look very amateurish and needs sorting.

If anyone needs to email the club about the shop, the email address on the club website under Contact Us is wrong, as the f is missing after Burnley.

General enquiry
01282 700016
claretsstore@burnleyc.com

I did once question why it was charging me 25pound to ship a shirt to the US and got a personal reply from Daz Bentley that said “market rates!”

Leisure wrote: ↑

Fri Jan 15, 2021 9:48 pm

If anyone needs to email the club about the shop, the email address on the club website under Contact Us is wrong, as the f is missing after Burnley.

General enquiry
01282 700016
claretsstore@burnleyc.com

That just about sums up the whole package given out...

UPDATE - On behalf of the Burnley FC Supporters Groups I've been in touch with the club regarding the issue of not being able to use points and vouchers when buying from the online shop and the fact that vouchers are only valid for 12 months. This is the very positive reply which I've received -

'we will extend the validity of store vouchers and points until further notice once we have a clearer picture we will add more detail to this. I hope that helps and if any supporter group has a query regarding an individual case then please encourage them to email the Supporters Liaison Officer directly or James in the store. We will always listen and consider individual circumstances and make allowance where possible, we know finances are tight for many. We value and recognise the continued support of people by spending money with us and keeping monies in accounts over lockdown'.

Also, this is now on the club website -

'We recognise some supporters have accumulated TeamCard points last season. This maybe due to having these points added to their TeamCard (in place of a cash refund for last seasons unattended matches) or just from retail spends.

We would like to advise all supporters that any expiry date that may have applied to these points will be extended indefinately as we write. Once we have a firm understanding as to how long local Covid restriction may be inplace across retail sites we will advise further on this. So all supporters will be able to use them throughout 2021 once the retail store reopens.

We are also working towards providing supporters with the ability to use these points online and so you can purchase items from our retail store from the comfort of your home. The Club is working with our partners to enable this as soon as practicable.

We thank you for your patience whilst this is under development.

If you have a specific question please contact us on email our Supporter/Disability Liaison Officer'.

I've had recent communications with Nick Taylor regarding the above. Despite me saying that I, and many other Burnley fans, feel like we are just a number to our 'family club' not once did he offer anything to say that we weren't.

Claret Till I Die wrote: ↑

Thu Feb 11, 2021 9:35 am

I've had recent communications with Nick Taylor regarding the above. Despite me saying that I, and many other Burnley fans, feel like we are just a number to our 'family club' not once did he offer anything to say that we weren't.

What exactly did he say and what was it that you wanted/expected him to say?

Claret Till I Die wrote: ↑

Thu Feb 11, 2021 9:35 am

I've had recent communications with Nick Taylor regarding the above. Despite me saying that I, and many other Burnley fans, feel like we are just a number to our 'family club' not once did he offer anything to say that we weren't.

Have you emailed your local supermarket with the same concern?

The email isn't for public domain and I don't think it should be, but as stated above I, and many other Burnley fans, feel that we are just a number to our 'family club'
He didn't offer anything in the email to say anything different

GodIsADeeJay81 wrote: ↑

Thu Feb 11, 2021 9:45 am

Have you emailed your local supermarket with the same concern?

I haven't had an ongoing issue with my local supermarket for nearly 12 months but if that ever happens, then yes I would do.

GodIsADeeJay81 wrote: ↑

Thu Feb 11, 2021 9:45 am

Have you emailed your local supermarket with the same concern?

I know you're a big hitter in the business world, but do you not see the two enterprises as being entirely different?

If your supermarket of choice is being sh1t and unhelpful, you just go to a different one. If your club’s shop is doing the same, you’re kind of stuck unless you want a Rovers item instead.

I’ve no problem with the club treating fans as simply customers, but if it’s going down that road it had better make sure it’s customer service is befitting of a professional operation rather than an amateur one.

mealdeal wrote: ↑

Thu Feb 11, 2021 10:05 am

I know you're a big hitter in the business world, but do you not see the two enterprises as being entirely different?

CEO of Uber now? Or still a driver? It’s hard to keep up these days.

GodIsADeeJay81 wrote: ↑

Thu Feb 11, 2021 9:45 am

Have you emailed your local supermarket with the same concern?

That’s a massively contradictory viewpoint when comparing it to your views about making Burnley a more appealing and marketable brand on the takeover thread.

ksrclaret wrote: ↑

Thu Feb 11, 2021 10:24 am

CEO of Uber now? Or still a driver? It’s hard to keep up these days.

I make more money doing this then a number of branch managers at national motor factors and I choose when I work

DCWat wrote: ↑

Thu Feb 11, 2021 10:34 am

That’s a massively contradictory viewpoint when comparing it to your views about making Burnley a more appealing and marketable brand on the takeover thread.

Nah I'm just amused by people complaining they aren't getting a hug from the retail arm that is quite possibly being reviewed as we speak.

That's despite the retail arm being toss for years.

GodIsADeeJay81 wrote: ↑

Thu Feb 11, 2021 11:58 am

Nah I'm just amused by people complaining they aren't getting a hug from the retail arm that is quite possibly being reviewed as we speak.

That's despite the retail arm being toss for years.

No doubting it’s not been great. It’s a very different kettle of fish to a supermarket chain though. Particularly when we’re pushing ‘Clarets Family’.

Claret Till I Die wrote: ↑

Thu Feb 11, 2021 9:48 am

The email isn't for public domain and I don't think it should be, but as stated above I, and many other Burnley fans, feel that we are just a number to our 'family club'
He didn't offer anything in the email to say anything different

So what do you need from a shop to feel loved and part of a family unit?
Genuine question and I'm not asking you to share the alleged email, I'm asking from a customer service point of view.

GodIsADeeJay81 wrote: ↑

Thu Feb 11, 2021 11:58 am

Nah I'm just amused by people complaining they aren't getting a hug from the retail arm that is quite possibly being reviewed as we speak.

That's despite the retail arm being toss for years.

Never mentioned a hug, just used it as a source to prove what I've thought for years. Premier league team and a retail and communication team that are a long way behind.

Glad I've managed to inject a little humour into your life.

Claret Till I Die wrote: ↑

Thu Feb 11, 2021 12:19 pm

Never mentioned a hug, just used it as a source to prove what I've thought for years. Premier league team and a retail and communication team that are a long way behind.

Glad I've managed to inject a little humour into your life.

So I'll ask again.

What do you need from the club to feel more like part of a family.

The email that I returned to the club has details and as I said earlier, that will remain between us. I don't expect specialist treatment off anybody, just a little recognition when I help and a thank you goes a long way.

OK, I won't bother asking again and I'll ignore your future rants about how you feel the club shop treats you.

I asked you a simple question which you're refusing to even give a basic answer too.

GodIsADeeJay81 wrote: ↑

Thu Feb 11, 2021 1:07 pm

OK, I won't bother asking again and I'll ignore your future rants about how you feel the club shop treats you.

I asked you a simple question which you're refusing to even give a basic answer too.

Thank you for finally taking the hint

Claret Till I Die wrote: ↑

Thu Feb 11, 2021 1:11 pm

Thank you for finally taking the hint

Well said. Mind you, his supermarket comment nearly made me PMSL.

Leisure wrote: ↑

Thu Feb 11, 2021 9:31 am

UPDATE - On behalf of the Burnley FC Supporters Groups I've been in touch with the club regarding the issue of not being able to use points and vouchers when buying from the online shop and the fact that vouchers are only valid for 12 months. This is the very positive reply which I've received -
'we will extend the validity of store vouchers and points until further notice once we have a clearer picture we will add more detail to this. I hope that helps and if any supporter group has a query regarding an individual case then please encourage them to email the Supporters Liaison Officer directly or James in the store. We will always listen and consider individual circumstances and make allowance where possible, we know finances are tight for many. We value and recognise the continued support of people by spending money with us and keeping monies in accounts over lockdown'.
Also, this is now on the club website -
'We recognise some supporters have accumulated TeamCard points last season. This maybe due to having these points added to their TeamCard (in place of a cash refund for last seasons unattended matches) or just from retail spends.
We would like to advise all supporters that any expiry date that may have applied to these points will be extended indefinately as we write. Once we have a firm understanding as to how long local Covid restriction may be inplace across retail sites we will advise further on this. So all supporters will be able to use them throughout 2021 once the retail store reopens.
We are also working towards providing supporters with the ability to use these points online and so you can purchase items from our retail store from the comfort of your home. The Club is working with our partners to enable this as soon as practicable.
We thank you for your patience whilst this is under development.
If you have a specific question please contact us on email our Supporter/Disability Liaison Officer'.

In response to asking the club for some indication as to when people will be able to use their points and vouchers in the online shop, we've received this reply -

This is on the club’s roadmap for development, and indeed has been since last year. Just to put it in context a little, the increasing seriousness of the COVID pandemic meant that the club’s focus had to change from any online retail improvements to (what was) a mandatory upgrade and overhaul of the entire ticketing system and access control of the stadium, currently this is at an advanced stage.
The club has now set it’s focus back on the online retail system, indeed the new ownership of the club are also looking at ensuring this project of improvement, which will include online redemption of points, will be a top priority and accelerated. While I / Club can’t give and exact time frame I hope this offers some reassurance that this is ongoing, outlines the reasons about why that development hasn’t occurred so far, but also gives some reassurance that it is certainly a priority for the near future.