Season Ticket Direct Debits

MT03ALG · Post by **MT03ALG** » Fri Jan 15, 2021 2:21 pm

I have continued the direct debits for my Season Ticket.
Does anyone know exactly in which month the payments for Season 2020-2021 end and when the payments for Season 2021-2022 would begin?
If we have completed the payments for Season 2020-2021 and these are moved on to Season 2021-2022, what happens to the next payment ?

bfcmik · Post by **bfcmik** » Fri Jan 15, 2021 2:26 pm

MT03ALG wrote: ↑
Fri Jan 15, 2021 2:21 pm
I have continued the direct debits for my Season Ticket.
Does anyone know exactly in which month the payments for Season 2020-2021 end and when the payments for Season 2021-2022 would begin?
If we have completed the payments for Season 2020-2021 and these are moved on to Season 2021-2022, what happens to the next payment ?

Payments continue until March, I think. Then, as per the club when they offered us the option to continue payments, I think dd's will stop as you will be paid up for next season. In the unlikely event that fans are allowed back on matchdays this season you will retain the right to go into the draw - certainly if you live in Lancashire but only hopefully for the rest of us who don't, but you will have to pay for your ticket if you are successful.

MT03ALG · Post by **MT03ALG** » Fri Jan 15, 2021 2:29 pm

Is the March payment the first for the following season or the last one for the Season 2020-2021?
I think new payments start in March so February would be the last payment for Season 20120-2021.

bfcmik · Post by **bfcmik** » Fri Jan 15, 2021 3:57 pm

I think the March payment is the last one as I seem to remember it all restarts in April. Could be last payment April though tbh.

bfcmik · Post by **bfcmik** » Fri Jan 15, 2021 4:07 pm

MT03ALG wrote: ↑
Fri Jan 15, 2021 2:29 pm
Is the March payment the first for the following season or the last one for the Season 2020-2021?
I think new payments start in March so February would be the last payment for Season 20120-2021.

Just checked my bank statement. It says 1st payment next to the April dd payment so march will be the last one.

MT03ALG · Post by **MT03ALG** » Fri Jan 15, 2021 4:13 pm

Many thanks for the information bfcmik.

ClaretTony · Post by **ClaretTony** » Fri Jan 15, 2021 4:54 pm

MT03ALG wrote: ↑
Fri Jan 15, 2021 2:29 pm
Is the March payment the first for the following season or the last one for the Season 2020-2021?
I think new payments start in March so February would be the last payment for Season 20120-2021.

April to March for each season so three to go for this season including the one this month

MT03ALG · Post by **MT03ALG** » Fri Jan 15, 2021 5:05 pm

Thanks Tony, much appreciated. It will be interesting to see if the club takes any action after the payments in March when we will have effectively paid for Season 2021-2022.

Woodleyclaret · Post by **Woodleyclaret** » Fri Jan 15, 2021 5:35 pm

I spoke to the ticket office re this and asked if my dd payments cover season 2021 -2022
As this season is fanless
They did indeed confirm that we would have prepaid and owe nothing
Assume the Covid finishes intime for season 2022-2023 we will recommence our payments for season 2022-2023
The little bit we paid 2020-2021 we told them to donate it to the Foodbank fund

clarethomer · Post by **clarethomer** » Fri Jan 15, 2021 6:21 pm

I do wonder what will happen in April.

I don’t know why but I suspect that the club will still be looking for payments to continue..

Is there likely to be an issue stopping the DD and then picking up a year later, or would this be the last of the DD system as we know it?

ClaretTony · Post by **ClaretTony** » Fri Jan 15, 2021 6:36 pm

clarethomer wrote: ↑
Fri Jan 15, 2021 6:21 pm
I do wonder what will happen in April.

I don’t know why but I suspect that the club will still be looking for payments to continue..

Is there likely to be an issue stopping the DD and then picking up a year later, or would this be the last of the DD system as we know it?

The concern is that the chief exec who wanted direct debits and wanted no price increases has left. Since he left we've already been told there could be price increases and potentially no direct debit for those who took their money back.

clarethomer · Post by **clarethomer** » Fri Jan 15, 2021 7:38 pm

ClaretTony wrote: ↑
Fri Jan 15, 2021 6:36 pm
The concern is that the chief exec who wanted direct debits and wanted no price increases has left. Since he left we've already been told there could be price increases and potentially no direct debit for those who took their money back.

That is what I mean, if they allow people a 12-month break in payments, this could be a nice opportunity to reset everything and revisit pricing etc. and the DD then is gone.

Or will they use a similar 'enticement' of we will fix your price ahead of next years price which guarantees it to be the lowest price possible if you keep your DD going.

Thankfully as things stand, I am in a fortunate position that I could pay up front.

Just feels like we could end up basically cashflowing the club now if you want to keep ahead of any potential price increases

beddie · Post by **beddie** » Fri Jan 15, 2021 8:03 pm

We've continued to pay the DD and aren't expecting any payments to be requested after this March until April 2022. Is that what others are expecting that have continued with their DD.

MT03ALG · Post by **MT03ALG** » Fri Jan 15, 2021 8:15 pm

beddie - I would expect not to pay any direct debits after March 2021 until April 2022 also but would like to be informed about this by the club.

wilks_bfc · Post by **wilks_bfc** » Fri Jan 15, 2021 8:17 pm

beddie wrote: ↑
Fri Jan 15, 2021 8:03 pm
We've continued to pay the DD and aren't expecting any payments to be requested after this March until April 2022. Is that what others are expecting that have continued with their DD.

I wouldn’t be surprised at if they continued to payments after March ready for the 2022/23 season

beddie · Post by **beddie** » Fri Jan 15, 2021 8:30 pm

MT03ALG wrote: ↑
Fri Jan 15, 2021 8:15 pm
beddie - I would expect not to pay any direct debits after March 2021 until April 2022 also but would like to be informed about this by the club.

Yes I agree. The club will have a record of all those that have continued to pay and I would expect them to let us know soon.

beddie · Post by **beddie** » Fri Jan 15, 2021 8:40 pm

Incidentially, does anyone know how to get into the official web site, I've never found a more difficult site to try and enter. I'm wondering if my iPad is an old version and can't cope

a bit like me.

Aclaret · Post by **Aclaret** » Fri Jan 15, 2021 8:44 pm

beddie wrote: ↑
Fri Jan 15, 2021 8:40 pm
Incidentially, does anyone know how to get into the official web site, I've never found a more difficult site to try and enter. I'm wondering if my iPad is an old version and can't cope a bit like me.

No it's not you beddie, just a very poor web site.

Leisure · Post by **Leisure** » Fri Jan 15, 2021 9:08 pm

beddie wrote: ↑
Fri Jan 15, 2021 8:40 pm
Incidentially, does anyone know how to get into the official web site, I've never found a more difficult site to try and enter. I'm wondering if my iPad is an old version and can't cope a bit like me.

The website is in 3 parts at the minute - when you enter the site you have access to - Claret+, News, Matches, Teams and More and all these can be clicked on for drop down boxes. But if you're wanting anything to do with tickets or shop you need to click on the appropriate box at the top on the left. It's also a separate login for the website and the ticketing site. Not sure about the login for the shop? It's all very confusing and not at all easy to navigate.

beddie · Post by **beddie** » Fri Jan 15, 2021 9:43 pm

Leisure. I think my iPads the problem. When I go on the official site all I see is a page of their numerous advertisement logos etc but can't find any drop down boxes. I've given up now and will give them a ring. Thanks.

StuffyClaret · Post by **StuffyClaret** » Sat Jan 16, 2021 9:29 am

If it guarantees the current price, I personally wouldn't be averse to continuing to pay for season 2022-23. This obviously continues to assist the club with their cash flow in the short term.

beddie · Post by **beddie** » Mon Jan 18, 2021 10:15 am

Ive had a reply from the ticket office this morning in regard to the DD payments ceasing in Mach 2021.
"The 25th March is the final payment for the 20/21 season ticket. If you have completed all payments for this season, your season ticket will automatically be renewed and no further payments will be requested until April 2022".

ClaretTony · Post by **ClaretTony** » Mon Jan 18, 2021 12:48 pm

beddie wrote: ↑
Mon Jan 18, 2021 10:15 am
Ive had a reply from the ticket office this morning in regard to the DD payments ceasing in Mach 2021.
"The 25th March is the final payment for the 20/21 season ticket. If you have completed all payments for this season, your season ticket will automatically be renewed and no further payments will be requested until April 2022".

That’s not correct beddie, you’ve been given incorrect information by whoever you spoke to. I’ve just been in conversation with the ticket office manager.

The direct debits will end but for those who have continued to pay this season the money will be on your account. You will need to use that money to purchase your 2021/22 season and there will be no direct debits taken after the current season ticket ends and that’s 25th March.

Jakubs Tash · Post by **Jakubs Tash** » Mon Jan 18, 2021 12:52 pm

It's good that they're all singing from the same hymn sheet....

MT03ALG · Post by **MT03ALG** » Mon Jan 18, 2021 12:58 pm

Tony, I though you had stated that the present Season Ticket direct debits end with the March payment.

ClaretTony · Post by **ClaretTony** » Mon Jan 18, 2021 1:01 pm

MT03ALG wrote: ↑
Mon Jan 18, 2021 12:58 pm
Tony, I though you had stated that the present Season Ticket direct debits end with the March payment.

Corrected - 25th March

Funkydrummer · Post by **Funkydrummer** » Mon Jan 18, 2021 1:03 pm

Well that's as clear as mud then !

Am I being a bit slow or are they not the same thing ?

Ie. We've effectively paid for season 21/22 in advance as any games this season
will have to be paid for separately.

No payments will be taken throughout next season, to resume at the end of next season.

beddie · Post by **beddie** » Mon Jan 18, 2021 1:10 pm

ClaretTony wrote: ↑
Mon Jan 18, 2021 12:48 pm
That’s not correct beddie, you’ve been given incorrect information by whoever you spoke to. I’ve just been in conversation with the ticket office manager.

The direct debits will end but for those who have continued to pay this season the money will be on your account. You will need to use that money to purchase your 2021/22 season and there will be no direct debits taken after the current season ticket ends and that’s 25th March.

CT. I was just reading your reply when by chance the following email arrived from somone called Dane in the ticket office. Probably as a result of your conversation with them. Thanks for that.

"I am writing to say that your season ticket does not automatically renew next season. The amount paid towards the 20/21 season ticket will be credited onto your account, which would need to be used to renew your season ticket. All payments will stop after 25th March. We are not able to automatically reinstate the direct debit, this would mean that each season ticket will need to be renewed by direct debit during the 22/23 renewal period."

ClaretTony · Post by **ClaretTony** » Mon Jan 18, 2021 1:25 pm

Funkydrummer wrote: ↑
Mon Jan 18, 2021 1:03 pm
Well that's as clear as mud then !

Am I being a bit slow or are they not the same thing ?

Ie. We've effectively paid for season 21/22 in advance as any games this season
will have to be paid for separately.

No payments will be taken throughout next season, to resume at the end of next season.

As per a previous announcement, any payments for 2020/21 season have been placed in your account. By the end of the season (if you have paid by direct debit) or now (if you paid in advance) you will have the full season ticket amount which you will then be asked to use for the 2021/22 season. There will be no direct debit option for 2021/22, you will just use what's in your account. I assume, therefore, that anyone who withdrew their money will not have the direct debit option for next season.

Leisure · Post by **Leisure** » Mon Jan 18, 2021 1:26 pm

beddie wrote: ↑
Mon Jan 18, 2021 1:10 pm
CT. I was just reading your reply when by chance the following email arrived from somone called Dane in the ticket office. Probably as a result of your conversation with them. Thanks for that.

"I am writing to say that your season ticket does not automatically renew next season. The amount paid towards the 20/21 season ticket will be credited onto your account, which would need to be used to renew your season ticket. All payments will stop after 25th March. We are not able to automatically reinstate the direct debit, this would mean that each season ticket will need to be renewed by direct debit during the 22/23 renewal period."

So at least that means that there will be a payment by direct debit option for 22/23.

ClaretTony · Post by **ClaretTony** » Mon Jan 18, 2021 1:26 pm

beddie wrote: ↑
Mon Jan 18, 2021 1:10 pm
CT. I was just reading your reply when by chance the following email arrived from somone called Dane in the ticket office. Probably as a result of your conversation with them. Thanks for that.

"I am writing to say that your season ticket does not automatically renew next season. The amount paid towards the 20/21 season ticket will be credited onto your account, which would need to be used to renew your season ticket. All payments will stop after 25th March. We are not able to automatically reinstate the direct debit, this would mean that each season ticket will need to be renewed by direct debit during the 22/23 renewal period."

I spoke with the manager once your comments had been posted, believing they weren't correct.

ClaretTony · Post by **ClaretTony** » Mon Jan 18, 2021 1:26 pm

Leisure wrote: ↑
Mon Jan 18, 2021 1:26 pm
So at least that means that there will be a payment by direct debit option for 22/23.

I would hope so.

Leisure · Post by **Leisure** » Mon Jan 18, 2021 1:28 pm

ClaretTony wrote: ↑
Mon Jan 18, 2021 1:26 pm
I would hope so.

But can we assume that there’ll be that option for 21/22?

dushanbe · Post by **dushanbe** » Mon Jan 18, 2021 1:34 pm

I don't understand why the club would withdraw the ability to pay by direct debit. I don't know anything about the circumstances, but it wouldn't make any sense at all and I can't believe it would even be a consideration.

Sean Dyche's Watch · Post by **Sean Dyche's Watch** » Mon Jan 18, 2021 1:42 pm

[quote=dushanbe post_id=1472395 time=1610976891 user_id=56]
I don't understand why the club would withdraw the ability to pay by direct debit. I don't know anything about the circumstances, but it wouldn't make any sense at all and I can't believe it would even be a consideration.
[/quote]

The club won't withdraw the ability to pay by direct debit, but they have alluded to the possibility of withdrawing the ability to pay by monthly instalments (and interest free instalments at that).

ClaretTony · Post by **ClaretTony** » Mon Jan 18, 2021 1:49 pm

Leisure wrote: ↑
Mon Jan 18, 2021 1:28 pm
But can we assume that there’ll be that option for 21/22?

No we can't - there will be no DD option for people who continued their payments, as per my post above, and the club told those who withdrew their money that there might not be such an option and I don't think there will be.

ClaretTony · Post by **ClaretTony** » Mon Jan 18, 2021 1:51 pm

dushanbe wrote: ↑
Mon Jan 18, 2021 1:34 pm
I don't understand why the club would withdraw the ability to pay by direct debit. I don't know anything about the circumstances, but it wouldn't make any sense at all and I can't believe it would even be a consideration.

No need for people who have continued to pay to have direct debit for next season because the club already have the money which, in effect, will be used to buy the season ticket. They'd already warned those who took out the money that they may have to pay more and may not have a direct debit option and that is now looking likely.

I hope the direct debit option is restored for 2022/23 season.

dushanbe · Post by **dushanbe** » Mon Jan 18, 2021 1:51 pm

The club won't withdraw the ability to pay by direct debit, but they have alluded to the possibility of withdrawing the ability to pay by monthly instalments (and interest free instalments at that).

Fair enough, I haven't seen or read anything about that, but it would be dumb beyond belief. The way it works now requires you to act if you don't want to continue the season after, rather than requiring you to act if you do. Its far better to have customers do nothing to continue with something.

ClaretTony · Post by **ClaretTony** » Mon Jan 18, 2021 2:02 pm

dushanbe wrote: ↑
Mon Jan 18, 2021 1:51 pm
Fair enough, I haven't seen or read anything about that, but it would be dumb beyond belief. The way it works now requires you to act if you don't want to continue the season after, rather than requiring you to act if you do. Its far better to have customers do nothing to continue with something.

By the end of March those on direct debit will have paid enough for the entire 2021/22 season so there shouldn't be any charge from April 2021. You can't have a direct debit with a value of zero.

dushanbe · Post by **dushanbe** » Mon Jan 18, 2021 2:22 pm

ClaretTony wrote: ↑
Mon Jan 18, 2021 2:02 pm
By the end of March those on direct debit will have paid enough for the entire 2021/22 season so there shouldn't be any charge from April 2021. You can't have a direct debit with a value of zero.

I understand that, but the implication appears to be that the purchase of tickets for season 2022/23 will not have a direct debit option, which is daft.

Leisure · Post by **Leisure** » Mon Jan 18, 2021 2:27 pm

ClaretTony wrote: ↑
Mon Jan 18, 2021 1:49 pm
No we can't - there will be no DD option for people who continued their payments, as per my post above, and the club told those who withdrew their money that there might not be such an option and I don't think there will be.

I realise that people who left their money in won't have need of a DD facility for next season but I was referring to anyone wanting to purchase a new ST for 21/22. As the TO (in Beddie's post above) has mentionsd dd's for 22/23, I presumed. (possibly incorrectly) that there would be a DD option for 21/22.

ClaretTony · Post by **ClaretTony** » Mon Jan 18, 2021 2:28 pm

dushanbe wrote: ↑
Mon Jan 18, 2021 2:22 pm
I understand that, but the implication appears to be that the purchase of tickets for season 2022/23 will not have a direct debit option, which is daft.

From me? Hope not, I am assuming the direct debit will be back in operation for 2022/23 although it will require a full restart of it because of there not being one for 2021/22.

ClaretTony · Post by **ClaretTony** » Mon Jan 18, 2021 2:30 pm

Leisure wrote: ↑
Mon Jan 18, 2021 2:27 pm
I realise that people who left their money in won't have need of a DD facility for next season but I was referring to anyone wanting to purchase a new ST for 21/22. As the TO has mentionsd dd's for 22/23, I presumed. (possibly incorrectly) that there would be a DD option for 21/22.

When the club offered the refund, they did tell anyone that taking the money out could mean they pay more for 2021/22 and that there may be no direct debit. It might just have been bullying to try and get people to keep their money in the club. Time will tell but I would not be surprised to see no direct debit for next season.

Leisure · Post by **Leisure** » Mon Jan 18, 2021 2:32 pm

ClaretTony wrote: ↑
Mon Jan 18, 2021 2:30 pm
When the club offered the refund, they did tell anyone that taking the money out could mean they pay more for 2021/22 and that there may be no direct debit. It might just have been bullying to try and get people to keep their money in the club. Time will tell but I would not be surprised to see no direct debit for next season.

Hi Tony - But that would be daft to not offer a DD option for next season but then offer it the year after!

ClaretTony · Post by **ClaretTony** » Mon Jan 18, 2021 2:34 pm

Leisure wrote: ↑
Mon Jan 18, 2021 2:32 pm
Hi Tony - But that would be daft to not offer a DD option for next season but then offer it the year after!

1. There is no need for a direct debit for those who have paid for 2020/21 season tickets.
2. They warned those who didn't continue paying that the direct debit option might not be there (why would they do that if they intended using it?)

Rileybobs · Post by **Rileybobs** » Mon Jan 18, 2021 2:37 pm

ClaretTony wrote: ↑
Mon Jan 18, 2021 2:30 pm
When the club offered the refund, they did tell anyone that taking the money out could mean they pay more for 2021/22 and that there may be no direct debit. It might just have been bullying to try and get people to keep their money in the club. Time will tell but I would not be surprised to see no direct debit for next season.

To be fair they probably couldn’t guarantee a season ticket price freeze without knowing the intentions of the new owners.

ClaretTony · Post by **ClaretTony** » Mon Jan 18, 2021 2:42 pm

Rileybobs wrote: ↑
Mon Jan 18, 2021 2:37 pm
To be fair they probably couldn’t guarantee a season ticket price freeze without knowing the intentions of the new owners.

I don't think it was down to the new owners at all. The previous CEO was fighting a losing battle with Garlick who wanted the price increase.

Leisure · Post by **Leisure** » Mon Jan 18, 2021 2:44 pm

ClaretTony wrote: ↑
Mon Jan 18, 2021 2:34 pm
1. There is no need for a direct debit for those who have paid for 2020/21 season tickets.
2. They warned those who didn't continue paying that the direct debit option might not be there (why would they do that if they intended using it?)

Hi Tony - I'm fully aware of 1. Whilst they did refer to the DD option possibly not being available in 21/22 if people withdrew their money it could just have been a deterrent to anyone thinking of doing so. But if they do withdraw that option for next season I think that it would be a massive mistake and that they will lose many of those who were paying by DD and withdrew their money. Also, if they didn't offer it next season what will l happen in 22/23, as the TO has already stated that existing ST holders will have the DD option?

TommyPicks · Post by **TommyPicks** » Mon Jan 18, 2021 3:03 pm

With Leisure on this. I think what's also an important point is the DD situation for those who will be new ST holders in 2021/22 season i.e. those who don't currently have a ST.

Completely get the point about there being no need for a DD option in 2021/22 for existing ST holders who've left their money on their account.

But to offer no DD option for new ST holders in 2021/22 would be madness. How many clubs/businesses the size of ours would offer no DD facility? You'd also be massively penalizing those who fancy getting a ST (after months of no football people are missing it) who can't afford to pay for it up front.

Leisure · Post by **Leisure** » Mon Jan 18, 2021 3:58 pm

TommyPicks wrote: ↑
Mon Jan 18, 2021 3:03 pm
With Leisure on this. I think what's also an important point is the DD situation for those who will be new ST holders in 2021/22 season i.e. those who don't currently have a ST.

Completely get the point about there being no need for a DD option in 2021/22 for existing ST holders who've left their money on their account.

But to offer no DD option for new ST holders in 2021/22 would be madness. How many clubs/businesses the size of ours would offer no DD facility? You'd also be massively penalizing those who fancy getting a ST (after months of no football people are missing it) who can't afford to pay for it up front.

To not offer either a DD option or something similar, would be crazy and commercial suicide in my opinion.