Clarets Fan Survey

evensteadiereddie · Post by **evensteadiereddie** » Tue Mar 02, 2021 6:58 pm

I've just received and completed mine. Is this a new survey commissioned by the new owners - it's a pretty extensive one.

mikeS · Post by **mikeS** » Tue Mar 02, 2021 7:01 pm

Done. Quite detailed isn’t it. Right Down to the pie question

wilks_bfc · Post by **wilks_bfc** » Tue Mar 02, 2021 7:03 pm

I’ve just filled it in and when I pressed “submit” lost it all

Rowls · Post by **Rowls** » Tue Mar 02, 2021 7:06 pm

Here's the link:

https://www.burnleyfootballclub.com/con ... ter-survey

ŽižkovClaret · Post by **ŽižkovClaret** » Tue Mar 02, 2021 7:14 pm

Careful how you answer the ticket prices question eh?

Bosscat · Post by **Bosscat** » Tue Mar 02, 2021 7:17 pm

Even the cost of twix gets a mention

gandhisflipflop · Post by **gandhisflipflop** » Tue Mar 02, 2021 7:19 pm

Absolutely fantastic by mr pace. It’s all we want as fans to feel valued as fans.

boatshed bill · Post by **boatshed bill** » Tue Mar 02, 2021 7:27 pm

Just done it.
one question I was expecting "are you a miserable old git who remembers the Orient game?"

evensteadiereddie · Post by **evensteadiereddie** » Tue Mar 02, 2021 7:28 pm

ŽižkovClaret wrote: ↑
Tue Mar 02, 2021 7:14 pm
Careful how you answer the ticket prices question eh?

It is an interesting one but I don't think we can complain at ST or m'day prices.

ŽižkovClaret · Post by **ŽižkovClaret** » Tue Mar 02, 2021 7:31 pm

evensteadiereddie wrote: ↑
Tue Mar 02, 2021 7:28 pm
It is an interesting one but I don't think we can complain at ST or m'day prices.

Cant see many picking underpriced, although from a commercial perspective you could certainly argue that....

DomBFC1882 · Post by **DomBFC1882** » Tue Mar 02, 2021 7:35 pm

I hope EVERYONE selected the part of us wanting first team investment

Zlatan · Post by **Zlatan** » Tue Mar 02, 2021 7:36 pm

wilks_bfc wrote: ↑
Tue Mar 02, 2021 7:03 pm
I’ve just filled it in and when I pressed “submit” lost it all

Yup me too - frustrating that I spent 20 minutes typing in lots of detail to answer questions and it’s all gone

Inchy · Post by **Inchy** » Tue Mar 02, 2021 7:41 pm

Question 44 of the survey states the majority of the issues at the club. They know the problems so just try fix them

Boss Hogg · Post by **Boss Hogg** » Tue Mar 02, 2021 7:42 pm

Sounds like it’s better than the last one I completed which had more questions about my religion or how I identified than the matchday experience.

clitheroeclaret3 · Post by **clitheroeclaret3** » Tue Mar 02, 2021 7:50 pm

Wasn`t aware of this survey, interesting, done

clarethomer · Post by **clarethomer** » Tue Mar 02, 2021 7:54 pm

Its interesting to see what they do with it.

Has something for everyone in there.

Just picture the board meeting now..

Mr Pace - "Next on the agenda - fans survey feedback. What did the tell us?"

Mr Garlick - starts to shift a little bit in his seat

Head of communications - "In short - they want you to invest more and charge less"

Mr Pace - "errr..." looks for comfort from Mr Garlick

Mr Garlick - "operation radio silence usually worked well"

Mr Pace - "Darren - can you shut my social media accounts down please? - Next on the agenda - Who wants to be the new CEO?"

Andingle · Post by **Andingle** » Tue Mar 02, 2021 7:54 pm

Done

Elizabeth · Post by **Elizabeth** » Tue Mar 02, 2021 8:03 pm

I thought I’d lost it because my phone went a funny colour at the end , I waited about 30 seconds touched the screen and it took me on to personal details . Now waiting to win the £100 in the draw

Hedontplayforyou · Post by **Hedontplayforyou** » Tue Mar 02, 2021 8:06 pm

I’m just wondering how many people have selected “other” and then entered a load of garbage rather than something constructive

I highlighted the first team investment in “other” to be specific

Chester Perry · Post by **Chester Perry** » Tue Mar 02, 2021 8:07 pm

Elizabeth wrote: ↑
Tue Mar 02, 2021 8:03 pm
I thought I’d lost it because my phone went a funny colour at the end , I waited about 30 seconds touched the screen and it took me on to personal details . Now waiting to win the £100 in the draw

ah yes the personal data grab

Steve1956 · Post by **Steve1956** » Tue Mar 02, 2021 8:08 pm

I liked the wine question,fancy quaffing a glass of red stood in the cricket field when it goes to safe standing...hope it's a decent vintage and not that Aldi shite.

Somethingfishy · Post by **Somethingfishy** » Tue Mar 02, 2021 8:19 pm

Did anyone NOT press "First team investment" when asked about your priorities as a supporter?

Elizabeth · Post by **Elizabeth** » Tue Mar 02, 2021 8:24 pm

I thought that but not bothered if I get things through

Quickenthetempo · Post by **Quickenthetempo** » Tue Mar 02, 2021 8:26 pm

Chester Perry wrote: ↑
Tue Mar 02, 2021 8:07 pm
ah yes the personal data grab

It's only personal data they already have for most of us, but it's designed to get more off new people rather than fix things on the list.

TheFamilyCat · Post by **TheFamilyCat** » Tue Mar 02, 2021 8:32 pm

Somethingfishy wrote: ↑
Tue Mar 02, 2021 8:19 pm
Did anyone NOT press "First team investment" when asked about your priorities as a supporter?

Me. I opted for gender neutral toilets.

bobinho · Post by **bobinho** » Tue Mar 02, 2021 8:47 pm

Just Not sure some of the questions are that relevant.

England’s favourite underdog? Really? Who has recently described us as that?

Re introduce the red rose of Lancashire to the club identity? Do you mean change the club badge to incorporate the red rose? If so, say so. Seems like an exercise in rebranding to me.

Got to the third question and sort of got frustrated, as the answers could well be the only answers they want to hear.

Maybe I should have another look, and stop being so cynical.

Hedontplayforyou · Post by **Hedontplayforyou** » Tue Mar 02, 2021 8:55 pm

Have another look my friends, some questions give you the chance to incorporate your own ideas

dougcollins · Post by **dougcollins** » Tue Mar 02, 2021 8:57 pm

boatshed bill wrote: ↑
Tue Mar 02, 2021 7:27 pm
Just done it.
one question I was expecting "are you a miserable old git who remembers the Orient game?"

Ah, I got round that by deliberately misunderstanding a question and typing in the free text box.

clarethomer · Post by **clarethomer** » Tue Mar 02, 2021 9:01 pm

bobinho wrote: ↑
Tue Mar 02, 2021 8:47 pm
Just Not sure some of the questions are that relevant.

England’s favourite underdog? Really? Who has recently described us as that?

Re introduce the red rose of Lancashire to the club identity? Do you mean change the club badge to incorporate the red rose? If so, say so. Seems like an exercise in rebranding to me.

Got to the third question and sort of got frustrated, as the answers could well be the only answers they want to hear.

Maybe I should have another look, and stop being so cynical.

Alan Pace has said that is his vision - to be the underdogs - sounds like the US version of saying we are punching above our weight to me? I think the underdog story could start if we go on to be successful - i.e. winning a cup/qualifying for europe and getting a decent way into the competition but to be happy to survive the premier league and finish ahead of three other teams as a success is not the story hollywood are going to make a movie about.

Yep - lets be like that other club with the red rose in it..

I think some of the questions have been done by individuals who have never been in the ground on a full matchday because who on earth gets access to stadium wifi during the game or at half time.

It is worth persevering with the questions but not sure what they will do with the answers.

I never see any follow up to these surveys so at times it does feel like a pointless exercise. Would be good to see some follow up.

WazzaClaret · Post by **WazzaClaret** » Tue Mar 02, 2021 9:03 pm

bobinho wrote: ↑
Tue Mar 02, 2021 8:47 pm
Just Not sure some of the questions are that relevant.

England’s favourite underdog? Really? Who has recently described us as that?

Re introduce the red rose of Lancashire to the club identity? Do you mean change the club badge to incorporate the red rose? If so, say so. Seems like an exercise in rebranding to me.

Got to the third question and sort of got frustrated, as the answers could well be the only answers they want to hear.

Maybe I should have another look, and stop being so cynical.

I said that our first couple of seasons we were, other fans saw us as a plucky team punching above our weight but the longer we've stayed in the prem that's certainly changed although I don't know how we are perceived outside of the UK.

Stalbansclaret · Post by **Stalbansclaret** » Tue Mar 02, 2021 9:09 pm

I don't really get the "favourite underdogs" bit as football fans don't really carry much love for other clubs in their heart and we are certainly not many people's favourite other team. Feels far-fetched to think that people without any attachment to Burnley , and in other countries, will buy into this strapline. There are always underdogs in the Premier League and a club which has just come up from the Championship is more likely to be the neutral's favourite than a club like us who have been "hanging around" for a few seasons.
Having a red rose on our shirts would be a bit naff I think..and I speak as a proud Lancastrian...as it smacks of when West Ham recently added the word "London" to their badge, much to the derision of the other clubs in the capital. If it's incorporated within the club badge in some way then fair enough.
As others have said I cant believe there will be single person who doesn't tick the box for more investment in the first team !
Anyway at least the club have at last provided the appropriate instrument to demand the return of mushy peas so I'm happy.

The Enclosure · Post by **The Enclosure** » Tue Mar 02, 2021 9:13 pm

With regards to half time entertainment I requested.
1. Chico
2. Parachutists
3. The pie game
4.American marching bands.
5. American quality cheerleaders
6. Brighouse and Rastrick Brass band

dougcollins · Post by **dougcollins** » Tue Mar 02, 2021 9:15 pm

Or a combination of all of the above?

You appear to have omitted dogs in silk pyjamas, by the way.

Somethingfishy · Post by **Somethingfishy** » Tue Mar 02, 2021 9:19 pm

The Enclosure wrote: ↑
Tue Mar 02, 2021 9:13 pm
With regards to half time entertainment I requested.
1. Chico
2. Parachutists
3. The pie game
4.American marching bands.
5. American quality cheerleaders
6. Brighouse and Rastrick Brass band

Shameful. You missed off the Swanky Pants dog troupe.

boatshed bill · Post by **boatshed bill** » Tue Mar 02, 2021 9:27 pm

I never see us as underdogs.
Remember Stan's old comment?
"It's not the size of the dog in the fight, it's the size of the fight in the dog" (or very similar)
That's the atitude.

Steve-Harpers-perm · Post by **Steve-Harpers-perm** » Tue Mar 02, 2021 9:37 pm

The American owners minds will be blown when they witness how long it takes staff to unscrew a lid off a bottle of lager or pour a can into a plastic pint pot!!

RammyClaret61 · Post by **RammyClaret61** » Tue Mar 02, 2021 9:42 pm

boatshed bill wrote: ↑
Tue Mar 02, 2021 7:27 pm
Just done it.
one question I was expecting "are you a miserable old git who remembers the Orient game?"

Countered by; Are you a plastic that doesn’t care about our history?

Cowick Claret · Post by **Cowick Claret** » Tue Mar 02, 2021 9:45 pm

I was thinking for ht entertainment Ralph and Spot could give out the STB results

Leisure · Post by **Leisure** » Tue Mar 02, 2021 10:01 pm

[quote=Stalbansclaret post_id=1516333 time=1614719374 user_id=1256)
Anyway at least the club have at last provided the appropriate instrument to demand the return of mushy peas so I'm happy.
[/quote]

Exactly!

vinrogue · Post by **vinrogue** » Tue Mar 02, 2021 10:18 pm

I got really into it and had a proper rant about the stuff that winds me up whilst still ticking season ticket holder and a pie eater.

elwaclaret · Post by **elwaclaret** » Tue Mar 02, 2021 10:24 pm

For all the sniggering about the red Rose... it is the Lancashire rose and we had two on the badge I grew up supporting, so I do not really get the joke ?

Dy1geo · Post by **Dy1geo** » Tue Mar 02, 2021 11:05 pm

The Enclosure wrote: ↑
Tue Mar 02, 2021 9:13 pm
With regards to half time entertainment I requested.
1. Chico
2. Parachutists
3. The pie game
4.American marching bands.
5. American quality cheerleaders
6. Brighouse and Rastrick Brass band

I asked for a world press up attempt again

WalkdenClaret · Post by **WalkdenClaret** » Tue Mar 02, 2021 11:11 pm

Where is Look North ? Yorkshire / Cumbria
Ticked local TV news anyway

: looknorth.jpg (14.97 KiB) Viewed 4685 times

mybloodisclaret · Post by **mybloodisclaret** » Tue Mar 02, 2021 11:13 pm

I've completed it. If nothing else it seems a continued improvement with supporter engagement. I expect many of the answers from our fan base to be similar, a blind man on a galloping horse can see that.

I welcome more engagement from the owners.

UTC.

jdrobbo · Post by **jdrobbo** » Tue Mar 02, 2021 11:24 pm

I made sure to mention removal of gambling endorsements in the section about things you’d like to see change....

superdimitri · Post by **superdimitri** » Tue Mar 02, 2021 11:29 pm

Hopefully they can do a bit better than pasting the twitter social media link not twice, but 3 times at the end of the survey. Both Instagram and Facebook links go to twitter.
Nonetheless, filled out. Amazing that something as simple as this was overlooked until now.

CrosspoolClarets · Post by **CrosspoolClarets** » Tue Mar 02, 2021 11:31 pm

Just seen this.

I thought the engagement was good but little different to what has gone before (though obviously the acting on some of the themes rather than lip service may differ).

I did think though there was a lack of any “original” questions, such as getting supporter ideas on any strategic developments, there was nothing about ground redevelopment (or relocation), nothing about the incorporation of the ladies team (or similar ideas), nothing to expand thoughts on boxes ticked where a free text field may have led to some great new ideas.

For example, giving us suggestions and then “tick the two that you prefer” could have had a free text field to explain why. Some questions did and some did not.

A decent first effort though. 6/10 for the questionaire. Hopefully 10/10 for the acting on it afterwards.

Clarets4me · Post by **Clarets4me** » Tue Mar 02, 2021 11:37 pm

Just completed it, and then saw the link to it on the Club's F/B page & some of the comments ... " I got bored after 10 questions, and packed up ", " I was required to give my age, income etc " .... Firstly, if you get bored after 10 questions of a 12 minute survey about something you profess to be passionate about, then God help you ! Secondly, you were not " required " to give any such information, " I prefer not to answer " is always there as an option ...

A new Owner is conducting a largescale inclusive survey of his new Business's supporters/customers, covering large aspects of the Club's day to day operations, what's not to like ?

WalkdenClaret · Post by **WalkdenClaret** » Tue Mar 02, 2021 11:47 pm

Since the age of 9, I I have had nightly dreams of nothing but a Subbuteo version of Turf Moor with LED advertising (the dream is lucid enough to note ALL FOUR SIDES)

: LED.jpg (29.8 KiB) Viewed 4569 times

Occasionally, (when playing City or Rochdale) the dreams allow me to focus on the content of the LED on ALL FOUR SIDES.

This is revealed to be a continual horizontal scrolling of PSTOTTO's musings, mashed up with VIZ advertisements.

DCWat · Post by **DCWat** » Wed Mar 03, 2021 12:00 am

clarethomer wrote: ↑
Tue Mar 02, 2021 9:01 pm
Alan Pace has said that is his vision - to be the underdogs - sounds like the US version of saying we are punching above our weight to me? I think the underdog story could start if we go on to be successful - i.e. winning a cup/qualifying for europe and getting a decent way into the competition but to be happy to survive the premier league and finish ahead of three other teams as a success is not the story hollywood are going to make a movie about.

Yep - lets be like that other club with the red rose in it..

I think some of the questions have been done by individuals who have never been in the ground on a full matchday because who on earth gets access to stadium wifi during the game or at half time.

It is worth persevering with the questions but not sure what they will do with the answers.

I never see any follow up to these surveys so at times it does feel like a pointless exercise. Would be good to see some follow up.

They are meaningless unless actions are taken and followed through.

I’ve only worked at one place where annual surveys were actually run properly, where as a management group we would update on progress actions quarterly.

Ahead of the new survey each year, our Ops Director would run a ‘you said we did’ exercise - partly to ensure that everyone realised their voice is important, partly to keep the completion scores up and of course, and most importantly, to ensure the we’d be achieving the necessary scores come bonus time!!

Even if things can’t be done, understanding why that is the case is encouraging to a lot of people.

Hopefully this is one of the positive ones.