Season Ticket Question

This Forum is the main messageboard to discuss all things Claret and Blue and beyond
Leisure
Posts: 18469
Joined: Mon Jan 04, 2016 9:47 pm
Been Liked: 3771 times
Has Liked: 12362 times

Re: Season Ticket Question

Post by Leisure » Thu Apr 15, 2021 11:48 am

For all those with queries on the Ticketing Wallet section of the App. Info from the club -

Don’t worry about this at the moment as its still under the testing phase, so no need to try to add anything.

Once its launched we will advise more via social and ticketing pages on the website.

It will also be added into the FAQ’s under the SSO section.
This user liked this post: wilks_bfc

wilks_bfc
Posts: 11410
Joined: Thu Jan 21, 2016 12:33 pm
Been Liked: 3170 times
Has Liked: 1848 times
Contact:

Re: Season Ticket Question

Post by wilks_bfc » Thu Apr 15, 2021 11:52 am

Funkydrummer wrote:
Thu Apr 15, 2021 11:19 am
Thanks leisure for all your efforts. I already have the App. I have found the wallet but there are no tickets to be found in there despite having successfully renewed "on account". From the "linked accounts" section it definitely shows that it is linked to my clarets number.

Does anything bloody work down there for crying out loud ? I'm slowly getting to the point of packing it in, getting my money back and going to watch Padiham and/or Stanley. Such is my dismay at the club's lack of ability to runs things properly, accurately and efficiently.

Very much doubt if I'm the only one either.
onewillieirvine wrote:
Thu Apr 15, 2021 11:28 am
Funky- I seem to have the same scenario regarding the wallet and links. I have an email confirming purchase but that info hasn't as yet appeared as a ticket in my wallet. The renewal was done two weeks ago.
claretandy wrote:
Thu Apr 15, 2021 11:47 am
Same here, renewed 3 last week, none are showing in the wallet.
I had same issue.
In the app, under settings, unlink your TeamCard, then relink it.
Not sure how you show multiple ones though as it only shows my ticket though, despite having 4 others under F&F

claret wizard
Posts: 980
Joined: Thu Mar 17, 2016 11:20 am
Been Liked: 261 times
Has Liked: 89 times

Re: Season Ticket Question

Post by claret wizard » Thu Apr 15, 2021 11:59 am

beddie wrote:
Thu Apr 15, 2021 8:07 am
We've managed to download the Burnley App and gone onto the ticket wallet where we can see my season ticket details, any idea how we find the other two family tickets.
They'll need to create their own accounts, link their clarets number and then login on the app in their own account from what I can work out. Maybe there will be extensions added to the app to handle other season tickets, but can't see them currently. I have 4 season tickets linked to my account.

Leisure
Posts: 18469
Joined: Mon Jan 04, 2016 9:47 pm
Been Liked: 3771 times
Has Liked: 12362 times

Re: Season Ticket Question

Post by Leisure » Thu Apr 15, 2021 12:08 pm

Claret Till I Die wrote:
Wed Apr 14, 2021 5:41 pm
Leisure, please can you ask a question at the next meeting for me...

Does the all singing, all dancing SSO allow you to use your accrued points online or is that still being looked at ?
Latest update on this - It’s still in progress at the moment (a meeting impending this week to get an update).

Once supporters have linked and signed into their SSO that is how it would be used and accessed.

I hope to know more next week.

mikeS
Posts: 1742
Joined: Sun Jan 24, 2016 8:21 am
Been Liked: 650 times
Has Liked: 25 times

Re: Season Ticket Question

Post by mikeS » Thu Apr 15, 2021 12:33 pm

The club needs to write to season ticket holders now - a letter, outlining the changes they’ve implemented, and not expect people to manage this on their own. The FAQ info on the club website is confusing and bewildering to some fans.
A letter laying out in simple terms what they need to do, how the SSO now works etc with screen illustrations. They need to do this quickly or risk losing fans and income.
These 2 users liked this post: ClaretTony Aclaret

Grumps
Posts: 4145
Joined: Thu Jan 21, 2016 9:15 am
Been Liked: 954 times
Has Liked: 359 times

Re: Season Ticket Question

Post by Grumps » Thu Apr 15, 2021 12:42 pm

mikeS wrote:
Thu Apr 15, 2021 12:33 pm
The club needs to write to season ticket holders now - a letter, outlining the changes they’ve implemented, and not expect people to manage this on their own. The FAQ info on the club website is confusing and bewildering to some fans.
A letter laying out in simple terms what they need to do, how the SSO now works etc with screen illustrations. They need to do this quickly or risk losing fans and income.
So, you want the same info in a letter that's already available on the website. If people find the instructions confusing, I think that's more down to them than the actual instructions, and how would printing them in a letter be beneficial

Claret Till I Die
Posts: 2081
Joined: Tue Dec 29, 2015 8:31 am
Been Liked: 1133 times
Has Liked: 1607 times
Location: Worsthorne

Re: Season Ticket Question

Post by Claret Till I Die » Thu Apr 15, 2021 12:48 pm

Leisure wrote:
Thu Apr 15, 2021 12:08 pm
Latest update on this - It’s still in progress at the moment (a meeting impending this week to get an update).

Once supporters have linked and signed into their SSO that is how it would be used and accessed.

I hope to know more next week.
Cheers Leisure, not a dig at you at all but this is now 2 overhauls of the system that haven't included it.
Another new launch without it happening despite nearly 12 months to integrate it.... I certainly wouldn't be attending any parties at a brewery they organise...

ClaretTony
Posts: 67429
Joined: Thu Dec 24, 2015 3:07 pm
Been Liked: 32238 times
Has Liked: 5254 times
Location: Burnley
Contact:

Re: Season Ticket Question

Post by ClaretTony » Thu Apr 15, 2021 1:13 pm

Claret Till I Die wrote:
Thu Apr 15, 2021 12:48 pm
. I certainly wouldn't be attending any parties at a brewery they organise...
Don’t worry CTID, they won’t be organising one. They can’t.
This user liked this post: Claret Till I Die

mikeS
Posts: 1742
Joined: Sun Jan 24, 2016 8:21 am
Been Liked: 650 times
Has Liked: 25 times

Re: Season Ticket Question

Post by mikeS » Thu Apr 15, 2021 2:40 pm

Not many people would have known to scour the ticket offices latest arrangements on BUrnley FCs website Grumps to be honest. And while they might attract a younger audience they won’t get there message across to all fans.
A letter with instructions ain’t much to ask is it?
This user liked this post: Downhamclaret

Grumps
Posts: 4145
Joined: Thu Jan 21, 2016 9:15 am
Been Liked: 954 times
Has Liked: 359 times

Re: Season Ticket Question

Post by Grumps » Thu Apr 15, 2021 2:48 pm

mikeS wrote:
Thu Apr 15, 2021 2:40 pm
Not many people would have known to scour the ticket offices latest arrangements on BUrnley FCs website Grumps to be honest. And while they might attract a younger audience they won’t get there message across to all fans.
A letter with instructions ain’t much to ask is it?
I would have thought the Burnley FC website was exactly the place to look, but you Carnt please everyone. If they'd have sent 10,000 letters out, many would have complained about the cost

yosserhughes
Posts: 186
Joined: Thu Jan 21, 2016 1:18 pm
Been Liked: 36 times
Has Liked: 363 times

Re: Season Ticket Question

Post by yosserhughes » Thu Apr 15, 2021 2:58 pm

Big thanks to Leisure

Sorted mine and my Grandson Season Tickets online.
This user liked this post: Leisure

claretonthecoast1882
Posts: 10088
Joined: Mon Apr 09, 2018 1:59 pm
Been Liked: 4161 times
Has Liked: 57 times

Re: Season Ticket Question

Post by claretonthecoast1882 » Thu Apr 15, 2021 3:01 pm

yosserhughes wrote:
Thu Apr 15, 2021 2:58 pm
Big thanks to Leisure

Sorted mine and my Grandson Season Tickets online.

The more you read this thread the more I think the club should employ him.

He has got more done in a week than most at the club who's actual role this probably is
These 3 users liked this post: yosserhughes Zlatan randomclaret2

fidelcastro
Posts: 7236
Joined: Sun Feb 28, 2016 8:45 pm
Been Liked: 2195 times
Has Liked: 2177 times

Re: Season Ticket Question

Post by fidelcastro » Thu Apr 15, 2021 3:35 pm

So, how do I renew again?

claret wizard
Posts: 980
Joined: Thu Mar 17, 2016 11:20 am
Been Liked: 261 times
Has Liked: 89 times

Re: Season Ticket Question

Post by claret wizard » Thu Apr 15, 2021 4:24 pm

fidelcastro wrote:
Thu Apr 15, 2021 3:35 pm
So, how do I renew again?
Email Pete

ClaretTony
Posts: 67429
Joined: Thu Dec 24, 2015 3:07 pm
Been Liked: 32238 times
Has Liked: 5254 times
Location: Burnley
Contact:

Re: Season Ticket Question

Post by ClaretTony » Thu Apr 15, 2021 4:30 pm

fidelcastro wrote:
Thu Apr 15, 2021 3:35 pm
So, how do I renew again?
Read this thread.

mikeS
Posts: 1742
Joined: Sun Jan 24, 2016 8:21 am
Been Liked: 650 times
Has Liked: 25 times

Re: Season Ticket Question

Post by mikeS » Thu Apr 15, 2021 4:35 pm

The Chairman’s on it...
CBC6732D-D059-4522-A555-BD1EB2A250AC.jpeg
CBC6732D-D059-4522-A555-BD1EB2A250AC.jpeg (269.82 KiB) Viewed 3058 times

Zlatan
Posts: 5458
Joined: Wed Jun 08, 2016 2:06 pm
Been Liked: 2229 times
Has Liked: 5739 times

Re: Season Ticket Question

Post by Zlatan » Thu Apr 15, 2021 4:42 pm

Alan's honeymoon period with the fans is clearly over...
season tickets Alan Pace.JPG
season tickets Alan Pace.JPG (90.68 KiB) Viewed 3045 times

ClaretTony
Posts: 67429
Joined: Thu Dec 24, 2015 3:07 pm
Been Liked: 32238 times
Has Liked: 5254 times
Location: Burnley
Contact:

Re: Season Ticket Question

Post by ClaretTony » Thu Apr 15, 2021 4:42 pm

mikeS wrote:
Thu Apr 15, 2021 4:35 pm
The Chairman’s on it...CBC6732D-D059-4522-A555-BD1EB2A250AC.jpeg
Hardly on it - been back in America while this farce has been going on and is now in quarantine having returned. I hope he has a long, hard look at what's happened here when he does get back to Burnley. I'm afraid his comments are not doing anywhere near enough to alleviate the problems. I feel sorry for the ticket office staff who are going to have to put up with abuse again when it is not of their own making.
These 2 users liked this post: Leisure morpheus2

Leisure
Posts: 18469
Joined: Mon Jan 04, 2016 9:47 pm
Been Liked: 3771 times
Has Liked: 12362 times

Re: Season Ticket Question

Post by Leisure » Thu Apr 15, 2021 5:06 pm

ClaretTony wrote:
Thu Apr 15, 2021 4:42 pm
I feel sorry for the ticket office staff who are going to have to put up with abuse again when it is not of their own making.
Agree. The season ticket renewal issues are down to technology and media/information issues. Plus the TO staff are going to be at brunt end of complaints if ST prices do increase.

ClaretTony
Posts: 67429
Joined: Thu Dec 24, 2015 3:07 pm
Been Liked: 32238 times
Has Liked: 5254 times
Location: Burnley
Contact:

Re: Season Ticket Question

Post by ClaretTony » Thu Apr 15, 2021 5:27 pm

Leisure wrote:
Thu Apr 15, 2021 5:06 pm
Agree. The season ticket renewal issues are down to technology and media/information issues. Plus the TO staff are going to be at brunt end of complaints if ST prices do increase.
Spot on Leisure. The TO staff will be the ones who have to front up but they will inevitably receive abuse they just don't deserve.

Coeus
Posts: 132
Joined: Mon Feb 24, 2020 7:26 pm
Been Liked: 59 times
Has Liked: 10 times

Re: Season Ticket Question

Post by Coeus » Thu Apr 15, 2021 5:43 pm

Can you pay on the gate?

Leisure
Posts: 18469
Joined: Mon Jan 04, 2016 9:47 pm
Been Liked: 3771 times
Has Liked: 12362 times

Re: Season Ticket Question

Post by Leisure » Thu Apr 15, 2021 5:44 pm

Coeus wrote:
Thu Apr 15, 2021 5:43 pm
Can you pay on the gate?
Them were the good old days!

beddie
Posts: 5135
Joined: Thu Jan 21, 2016 12:10 pm
Been Liked: 1383 times
Has Liked: 511 times

Re: Season Ticket Question

Post by beddie » Thu Apr 15, 2021 5:54 pm

Perhaps Mr Pace once out of quarantine would like to spend a few days on the front line and assist in the ticket office, he'll then get a good insight into what exactlly the staff have to put up with and see first hand what a mess this is turning out to be.
I know Elaine used to provide an excellent service in the ticket office often in difficult circumstances, if she's still there she's probably considering retiring with all this current fiasco.

bfcjg
Posts: 13153
Joined: Fri Jan 22, 2016 8:17 pm
Been Liked: 5002 times
Has Liked: 6716 times

Re: Season Ticket Question

Post by bfcjg » Thu Apr 15, 2021 5:55 pm

Just realised with this phone issue if you cant make a game and normally you lend a friend your card (I know you're strictly speaking not meant to ) how can you do it now,lend the phone or is the ticket barcode able to be emailed ?

Leisure
Posts: 18469
Joined: Mon Jan 04, 2016 9:47 pm
Been Liked: 3771 times
Has Liked: 12362 times

Re: Season Ticket Question

Post by Leisure » Thu Apr 15, 2021 6:17 pm

beddie wrote:
Thu Apr 15, 2021 5:54 pm
Perhaps Mr Pace once out of quarantine would like to spend a few days on the front line and assist in the ticket office, he'll then get a good insight into what exactlly the staff have to put up with and see first hand what a mess this is turning out to be.
I know Elaine used to provide an excellent service in the ticket office often in difficult circumstances, if she's still there she's probably considering retiring with all this current fiasco.
In the 'good old days' decisions in the TO were made by Elaine but, unfortunately, now lots of decisions are made by other people at the club.

ClaretAL
Posts: 2565
Joined: Fri Jan 22, 2016 7:39 pm
Been Liked: 1044 times
Has Liked: 815 times

Re: Season Ticket Question

Post by ClaretAL » Thu Apr 15, 2021 6:43 pm

I did try to warn people. When I heard it I did think there seems to be a big decision being made by young technology wise people, which does not suit our demographic.

viewtopic.php?f=2&t=53639&p=1518296#p1518296

jrgbfc
Posts: 8421
Joined: Mon Jul 11, 2016 10:30 pm
Been Liked: 2098 times
Has Liked: 336 times

Re: Season Ticket Question

Post by jrgbfc » Thu Apr 15, 2021 7:48 pm

bfcjg wrote:
Thu Apr 15, 2021 5:55 pm
Just realised with this phone issue if you cant make a game and normally you lend a friend your card (I know you're strictly speaking not meant to ) how can you do it now,lend the phone or is the ticket barcode able to be emailed ?
I think the days of using somebody else's ticket might be over for the time being. With the talk of vaccine passports, extra covid checks etc.
This user liked this post: Leisure

clarethomer
Posts: 3104
Joined: Thu Jan 21, 2016 8:24 am
Been Liked: 942 times
Has Liked: 410 times

Re: Season Ticket Question

Post by clarethomer » Thu Apr 15, 2021 8:42 pm

ClaretAL wrote:
Thu Apr 15, 2021 6:43 pm
I did try to warn people. When I heard it I did think there seems to be a big decision being made by young technology wise people, which does not suit our demographic.

viewtopic.php?f=2&t=53639&p=1518296#p1518296
The problem isn't the technology as such with this mess.

The problem is the communication and the fact that they have disregarded a demographic of fan and shown they don't know who their customers are or what access to technology they have.

Having a system like this is absolutely fine, providing you have multiple channels to renew and you communicate clearly on what the options are and can ensure your message reaches your intended audience.

However to just make a digital solution, to not communicate, offer alternate options was pure rubbish.
These 2 users liked this post: randomclaret2 the_magic_rat

ClaretTony
Posts: 67429
Joined: Thu Dec 24, 2015 3:07 pm
Been Liked: 32238 times
Has Liked: 5254 times
Location: Burnley
Contact:

Re: Season Ticket Question

Post by ClaretTony » Thu Apr 15, 2021 10:43 pm

clarethomer wrote:
Thu Apr 15, 2021 8:42 pm
However to just make a digital solution, to not communicate, offer alternate options was pure rubbish.
Communication isn't a strong point at Burnley Football Club,

Yesterday they announced that the ticket office was re-opening next Monday - today they've updated the season ticket info which confirms the ticket office will remain closed until further notice.

claret wizard
Posts: 980
Joined: Thu Mar 17, 2016 11:20 am
Been Liked: 261 times
Has Liked: 89 times

Re: Season Ticket Question

Post by claret wizard » Thu Apr 15, 2021 10:58 pm

ClaretTony wrote:
Thu Apr 15, 2021 10:43 pm
Communication isn't a strong point at Burnley Football Club,
Very true Tony. Over the last few years as the clubs profile has increased communications have been appalling. Ambiguous wording, reissued statements, bad decisions seem to be the norm around every big call the club make. This is the latest in a long line of misinformation.

fidelcastro
Posts: 7236
Joined: Sun Feb 28, 2016 8:45 pm
Been Liked: 2195 times
Has Liked: 2177 times

Re: Season Ticket Question

Post by fidelcastro » Fri Apr 16, 2021 12:04 am

ClaretTony wrote:
Thu Apr 15, 2021 4:30 pm
Read this thread.
That's all well and good, but the more of this thread I read, the more confused I become and the more depressed I get.

First it's new e-mail addresses, then update this, update that, now possible smartphone covid passes... I give up!

:x

bfcjg
Posts: 13153
Joined: Fri Jan 22, 2016 8:17 pm
Been Liked: 5002 times
Has Liked: 6716 times

Re: Season Ticket Question

Post by bfcjg » Fri Apr 16, 2021 8:01 am

I've downloaded the app, taken it off and put it back in my phone all ok etc apart from the ticket wallet which doesn't seem to be anywhere on the ticket pull down menu or elsewhere, thecsearch facility isn't pulling it up either, is it still being developed ,?

claret wizard
Posts: 980
Joined: Thu Mar 17, 2016 11:20 am
Been Liked: 261 times
Has Liked: 89 times

Re: Season Ticket Question

Post by claret wizard » Fri Apr 16, 2021 8:41 am

The club did poll the fans, with an online survey. You might want to wonder why a certain demographic got missed out!
This user liked this post: dsr

Leisure
Posts: 18469
Joined: Mon Jan 04, 2016 9:47 pm
Been Liked: 3771 times
Has Liked: 12362 times

Re: Season Ticket Question

Post by Leisure » Fri Apr 16, 2021 8:53 am

bfcjg wrote:
Fri Apr 16, 2021 8:01 am
I've downloaded the app, taken it off and put it back in my phone all ok etc apart from the ticket wallet which doesn't seem to be anywhere on the ticket pull down menu or elsewhere, thecsearch facility isn't pulling it up either, is it still being developed ,?
See my post at the top of this page. Just checked on my App. and Ticket Wallet is the 2nd down after Squad.

onewillieirvine
Posts: 603
Joined: Thu Jan 21, 2016 11:08 am
Been Liked: 98 times
Has Liked: 96 times

Re: Season Ticket Question

Post by onewillieirvine » Fri Apr 16, 2021 8:59 am

Thanks Leisure, I missed reading that post as well, I must pay more attention :D
This user liked this post: Leisure

ewanrob
Posts: 1331
Joined: Thu Jan 21, 2016 8:52 am
Been Liked: 361 times
Has Liked: 98 times

Re: Season Ticket Question

Post by ewanrob » Fri Apr 16, 2021 9:30 am

ClaretTony wrote:
Thu Apr 15, 2021 4:42 pm
Hardly on it - been back in America while this farce has been going on and is now in quarantine having returned. I hope he has a long, hard look at what's happened here when he does get back to Burnley. I'm afraid his comments are not doing anywhere near enough to alleviate the problems. I feel sorry for the ticket office staff who are going to have to put up with abuse again when it is not of their own making.
Tony, you appear to not be overly impressed with the new Regime

ClaretTony
Posts: 67429
Joined: Thu Dec 24, 2015 3:07 pm
Been Liked: 32238 times
Has Liked: 5254 times
Location: Burnley
Contact:

Re: Season Ticket Question

Post by ClaretTony » Fri Apr 16, 2021 9:33 am

ewanrob wrote:
Fri Apr 16, 2021 9:30 am
Tony, you appear to not be overly impressed with the new Regime
Not at all, the only people I've spoken to about them have all been positive, was merely pointing out that they have been back in the USA.

These problems were being created prior to the takeover.
This user liked this post: ewanrob

Funkydrummer
Posts: 8310
Joined: Thu Jan 21, 2016 3:50 pm
Been Liked: 2949 times
Has Liked: 2063 times
Location: Burnley

Re: Season Ticket Question

Post by Funkydrummer » Fri Apr 16, 2021 10:14 am

I can't see friends and family when using the App. They're there on the website !!!!

Is this normal or just the gremlins attacking me for no good reason other than to cheese me off ?

Leisure
Posts: 18469
Joined: Mon Jan 04, 2016 9:47 pm
Been Liked: 3771 times
Has Liked: 12362 times

Re: Season Ticket Question

Post by Leisure » Fri Apr 16, 2021 10:24 am

Funkydrummer wrote:
Fri Apr 16, 2021 10:14 am
I can't see friends and family when using the App. They're there on the website !!!!

Is this normal or just the gremlins attacking me for no good reason other than to cheese me off ?
See the 1st post on this page.
This user liked this post: Funkydrummer

Funkydrummer
Posts: 8310
Joined: Thu Jan 21, 2016 3:50 pm
Been Liked: 2949 times
Has Liked: 2063 times
Location: Burnley

Re: Season Ticket Question

Post by Funkydrummer » Fri Apr 16, 2021 10:26 am

ClaretTony wrote:
Thu Apr 15, 2021 10:43 pm
Communication isn't a strong point at Burnley Football Club,

Yesterday they announced that the ticket office was re-opening next Monday - today they've updated the season ticket info which confirms the ticket office will remain closed until further notice.
The website today states that the ticket office will open on Monday !!!!!!!
It's going from bad to worse.
This user liked this post: ClaretTony

Funkydrummer
Posts: 8310
Joined: Thu Jan 21, 2016 3:50 pm
Been Liked: 2949 times
Has Liked: 2063 times
Location: Burnley

Re: Season Ticket Question

Post by Funkydrummer » Fri Apr 16, 2021 10:31 am

Cheers Leisure - it's starting to get me paranoid now, all this farting about.

I now can't log on using my tablet "unknown email address"

BUT

I've just logged on, using exactly the same details, on both my 'phone and laptop.

WTF

bfcmatt
Posts: 390
Joined: Wed Apr 20, 2016 3:33 pm
Been Liked: 125 times
Has Liked: 189 times

Re: Season Ticket Question

Post by bfcmatt » Fri Apr 16, 2021 10:33 am

So after loads of messing about i managed to get inro my account and there it is in all its glory, my season ticket payments that i have been making for MY season ticket. Unfortunately i have also been paying for my sons and daughters and they are no where to be found, brilliant work.

Zlatan
Posts: 5458
Joined: Wed Jun 08, 2016 2:06 pm
Been Liked: 2229 times
Has Liked: 5739 times

Re: Season Ticket Question

Post by Zlatan » Fri Apr 16, 2021 11:34 am

bfcmatt wrote:
Fri Apr 16, 2021 10:33 am
So after loads of messing about i managed to get inro my account and there it is in all its glory, my season ticket payments that i have been making for MY season ticket. Unfortunately i have also been paying for my sons and daughters and they are no where to be found, brilliant work.
link the friends and family again on your account - I had the same until I relinked them
This user liked this post: bfcmatt

clarethomer
Posts: 3104
Joined: Thu Jan 21, 2016 8:24 am
Been Liked: 942 times
Has Liked: 410 times

Re: Season Ticket Question

Post by clarethomer » Fri Apr 16, 2021 12:02 pm

They need to be recruiting someone at the club who has some experience with building an omnichannel sales and marketing function.

However, looking at the salaries they pay, I'm not surprised that they have the problems they do as no doubt they have the people responsible for doing this on 0.5 Twix an hour and a choice of a bene n hot or Boveril for lunch.

Why is it so difficult for us to execute anything in a clear and understandable way?

Bosscat
Posts: 25362
Joined: Mon Oct 01, 2018 9:51 am
Been Liked: 8427 times
Has Liked: 18096 times

Re: Season Ticket Question

Post by Bosscat » Fri Apr 16, 2021 12:07 pm

bfcmatt wrote:
Fri Apr 16, 2021 10:33 am
So after loads of messing about i managed to get inro my account and there it is in all its glory, my season ticket payments that i have been making for MY season ticket. Unfortunately i have also been paying for my sons and daughters and they are no where to be found, brilliant work.
You need to re-link family and friends ... I did and everything appeared like magic (just like the Fancy Dress Shop owner in Mr Benn 😉)
This user liked this post: bfcmatt

clarethomer
Posts: 3104
Joined: Thu Jan 21, 2016 8:24 am
Been Liked: 942 times
Has Liked: 410 times

Re: Season Ticket Question

Post by clarethomer » Fri Apr 16, 2021 12:13 pm

fidelcastro wrote:
Fri Apr 16, 2021 12:04 am
That's all well and good, but the more of this thread I read, the more confused I become and the more depressed I get.

First it's new e-mail addresses, then update this, update that, now possible smartphone covid passes... I give up!

:x
Go to the link below first

https://login.burnleyfootballclub.com/A ... fhome.aspx

In the top box, put your clarets number, and in the bottom box put your password. (Using clarets number here will avoid using the wrong email address)

If you don't know your password, complete the forgot password function by clicking the 'forgotten password?' link under the password box. You will then need to access the email linked to your account to reset the password and then go back and log in when you have done this by repeating the above steps.

Once you are logged in, if you are still having issues, let me know.
This user liked this post: fidelcastro

IanMcL
Posts: 30123
Joined: Fri Jan 22, 2016 5:27 pm
Been Liked: 6340 times
Has Liked: 8651 times

Re: Season Ticket Question

Post by IanMcL » Fri Apr 16, 2021 7:34 pm

Sorted my season ticket, following on from DD.
Great.

However, my partner, for whom I purchased tickets, has disappeared from my F&F, as has my daughter and son in law. No idea what their claret nos were/are as you just order. Is that all lost now???

Funkydrummer
Posts: 8310
Joined: Thu Jan 21, 2016 3:50 pm
Been Liked: 2949 times
Has Liked: 2063 times
Location: Burnley

Re: Season Ticket Question

Post by Funkydrummer » Fri Apr 16, 2021 7:44 pm

Yup Ian, 'fraid so. You have to enter them all again from my experience.

I managed two, but the third wouldn't go in. Have managed it now, but goodness knows how or why !!!!

claret wizard
Posts: 980
Joined: Thu Mar 17, 2016 11:20 am
Been Liked: 261 times
Has Liked: 89 times

Re: Season Ticket Question

Post by claret wizard » Fri Apr 16, 2021 7:46 pm

Clarets number will be on old tickets if they have any, or on your email confirmation for any old ticket purchases.

Grumps
Posts: 4145
Joined: Thu Jan 21, 2016 9:15 am
Been Liked: 954 times
Has Liked: 359 times

Re: Season Ticket Question

Post by Grumps » Fri Apr 16, 2021 7:47 pm

IanMcL wrote:
Fri Apr 16, 2021 7:34 pm
Sorted my season ticket, following on from DD.
Great.

However, my partner, for whom I purchased tickets, has disappeared from my F&F, as has my daughter and son in law. No idea what their claret nos were/are as you just order. Is that all lost now???
They needed adding again a few months ago when the system changed

Post Reply