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Re: Season Ticket Question
Posted: Thu Apr 15, 2021 11:48 am
by Leisure
For all those with queries on the Ticketing Wallet section of the App. Info from the club -
Don’t worry about this at the moment as its still under the testing phase, so no need to try to add anything.
Once its launched we will advise more via social and ticketing pages on the website.
It will also be added into the FAQ’s under the SSO section.
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 11:52 am
by wilks_bfc
Funkydrummer wrote: ↑Thu Apr 15, 2021 11:19 am
Thanks leisure for all your efforts. I already have the App. I have found the wallet but there are no tickets to be found in there despite having successfully renewed "on account". From the "linked accounts" section it definitely shows that it is linked to my clarets number.
Does anything bloody work down there for crying out loud ? I'm slowly getting to the point of packing it in, getting my money back and going to watch Padiham and/or Stanley. Such is my dismay at the club's lack of ability to runs things properly, accurately and efficiently.
Very much doubt if I'm the only one either.
onewillieirvine wrote: ↑Thu Apr 15, 2021 11:28 am
Funky- I seem to have the same scenario regarding the wallet and links. I have an email confirming purchase but that info hasn't as yet appeared as a ticket in my wallet. The renewal was done two weeks ago.
claretandy wrote: ↑Thu Apr 15, 2021 11:47 am
Same here, renewed 3 last week, none are showing in the wallet.
I had same issue.
In the app, under settings, unlink your TeamCard, then relink it.
Not sure how you show multiple ones though as it only shows my ticket though, despite having 4 others under F&F
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 11:59 am
by claret wizard
beddie wrote: ↑Thu Apr 15, 2021 8:07 am
We've managed to download the Burnley App and gone onto the ticket wallet where we can see my season ticket details, any idea how we find the other two family tickets.
They'll need to create their own accounts, link their clarets number and then login on the app in their own account from what I can work out. Maybe there will be extensions added to the app to handle other season tickets, but can't see them currently. I have 4 season tickets linked to my account.
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 12:08 pm
by Leisure
Claret Till I Die wrote: ↑Wed Apr 14, 2021 5:41 pm
Leisure, please can you ask a question at the next meeting for me...
Does the all singing, all dancing SSO allow you to use your accrued points online or is that still being looked at ?
Latest update on this - It’s still in progress at the moment (a meeting impending this week to get an update).
Once supporters have linked and signed into their SSO that is how it would be used and accessed.
I hope to know more next week.
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 12:33 pm
by mikeS
The club needs to write to season ticket holders now - a letter, outlining the changes they’ve implemented, and not expect people to manage this on their own. The FAQ info on the club website is confusing and bewildering to some fans.
A letter laying out in simple terms what they need to do, how the SSO now works etc with screen illustrations. They need to do this quickly or risk losing fans and income.
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 12:42 pm
by Grumps
mikeS wrote: ↑Thu Apr 15, 2021 12:33 pm
The club needs to write to season ticket holders now - a letter, outlining the changes they’ve implemented, and not expect people to manage this on their own. The FAQ info on the club website is confusing and bewildering to some fans.
A letter laying out in simple terms what they need to do, how the SSO now works etc with screen illustrations. They need to do this quickly or risk losing fans and income.
So, you want the same info in a letter that's already available on the website. If people find the instructions confusing, I think that's more down to them than the actual instructions, and how would printing them in a letter be beneficial
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 12:48 pm
by Claret Till I Die
Leisure wrote: ↑Thu Apr 15, 2021 12:08 pm
Latest update on this - It’s still in progress at the moment (a meeting impending this week to get an update).
Once supporters have linked and signed into their SSO that is how it would be used and accessed.
I hope to know more next week.
Cheers Leisure, not a dig at you at all but this is now 2 overhauls of the system that haven't included it.
Another new launch without it happening despite nearly 12 months to integrate it.... I certainly wouldn't be attending any parties at a brewery they organise...
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 1:13 pm
by ClaretTony
Claret Till I Die wrote: ↑Thu Apr 15, 2021 12:48 pm
. I certainly wouldn't be attending any parties at a brewery they organise...
Don’t worry CTID, they won’t be organising one. They can’t.
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 2:40 pm
by mikeS
Not many people would have known to scour the ticket offices latest arrangements on BUrnley FCs website Grumps to be honest. And while they might attract a younger audience they won’t get there message across to all fans.
A letter with instructions ain’t much to ask is it?
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 2:48 pm
by Grumps
mikeS wrote: ↑Thu Apr 15, 2021 2:40 pm
Not many people would have known to scour the ticket offices latest arrangements on BUrnley FCs website Grumps to be honest. And while they might attract a younger audience they won’t get there message across to all fans.
A letter with instructions ain’t much to ask is it?
I would have thought the Burnley FC website was exactly the place to look, but you Carnt please everyone. If they'd have sent 10,000 letters out, many would have complained about the cost
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 2:58 pm
by yosserhughes
Big thanks to Leisure
Sorted mine and my Grandson Season Tickets online.
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 3:01 pm
by claretonthecoast1882
yosserhughes wrote: ↑Thu Apr 15, 2021 2:58 pm
Big thanks to Leisure
Sorted mine and my Grandson Season Tickets online.
The more you read this thread the more I think the club should employ him.
He has got more done in a week than most at the club who's actual role this probably is
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 3:35 pm
by fidelcastro
So, how do I renew again?
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 4:24 pm
by claret wizard
fidelcastro wrote: ↑Thu Apr 15, 2021 3:35 pm
So, how do I renew again?
Email Pete
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 4:30 pm
by ClaretTony
fidelcastro wrote: ↑Thu Apr 15, 2021 3:35 pm
So, how do I renew again?
Read this thread.
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 4:35 pm
by mikeS
The Chairman’s on it...
- CBC6732D-D059-4522-A555-BD1EB2A250AC.jpeg (269.82 KiB) Viewed 3181 times
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 4:42 pm
by Zlatan
Alan's honeymoon period with the fans is clearly over...
- season tickets Alan Pace.JPG (90.68 KiB) Viewed 3168 times
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 4:42 pm
by ClaretTony
mikeS wrote: ↑Thu Apr 15, 2021 4:35 pm
The Chairman’s on it...CBC6732D-D059-4522-A555-BD1EB2A250AC.jpeg
Hardly on it - been back in America while this farce has been going on and is now in quarantine having returned. I hope he has a long, hard look at what's happened here when he does get back to Burnley. I'm afraid his comments are not doing anywhere near enough to alleviate the problems. I feel sorry for the ticket office staff who are going to have to put up with abuse again when it is not of their own making.
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 5:06 pm
by Leisure
ClaretTony wrote: ↑Thu Apr 15, 2021 4:42 pm
I feel sorry for the ticket office staff who are going to have to put up with abuse again when it is not of their own making.
Agree. The season ticket renewal issues are down to technology and media/information issues. Plus the TO staff are going to be at brunt end of complaints if ST prices do increase.
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 5:27 pm
by ClaretTony
Leisure wrote: ↑Thu Apr 15, 2021 5:06 pm
Agree. The season ticket renewal issues are down to technology and media/information issues. Plus the TO staff are going to be at brunt end of complaints if ST prices do increase.
Spot on Leisure. The TO staff will be the ones who have to front up but they will inevitably receive abuse they just don't deserve.
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 5:43 pm
by Coeus
Can you pay on the gate?
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 5:44 pm
by Leisure
Coeus wrote: ↑Thu Apr 15, 2021 5:43 pm
Can you pay on the gate?
Them were the good old days!
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 5:54 pm
by beddie
Perhaps Mr Pace once out of quarantine would like to spend a few days on the front line and assist in the ticket office, he'll then get a good insight into what exactlly the staff have to put up with and see first hand what a mess this is turning out to be.
I know Elaine used to provide an excellent service in the ticket office often in difficult circumstances, if she's still there she's probably considering retiring with all this current fiasco.
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 5:55 pm
by bfcjg
Just realised with this phone issue if you cant make a game and normally you lend a friend your card (I know you're strictly speaking not meant to ) how can you do it now,lend the phone or is the ticket barcode able to be emailed ?
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 6:17 pm
by Leisure
beddie wrote: ↑Thu Apr 15, 2021 5:54 pm
Perhaps Mr Pace once out of quarantine would like to spend a few days on the front line and assist in the ticket office, he'll then get a good insight into what exactlly the staff have to put up with and see first hand what a mess this is turning out to be.
I know Elaine used to provide an excellent service in the ticket office often in difficult circumstances, if she's still there she's probably considering retiring with all this current fiasco.
In the 'good old days' decisions in the TO were made by Elaine but, unfortunately, now lots of decisions are made by other people at the club.
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 6:43 pm
by ClaretAL
I did try to warn people. When I heard it I did think there seems to be a big decision being made by young technology wise people, which does not suit our demographic.
viewtopic.php?f=2&t=53639&p=1518296#p1518296
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 7:48 pm
by jrgbfc
bfcjg wrote: ↑Thu Apr 15, 2021 5:55 pm
Just realised with this phone issue if you cant make a game and normally you lend a friend your card (I know you're strictly speaking not meant to ) how can you do it now,lend the phone or is the ticket barcode able to be emailed ?
I think the days of using somebody else's ticket might be over for the time being. With the talk of vaccine passports, extra covid checks etc.
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 8:42 pm
by clarethomer
The problem isn't the technology as such with this mess.
The problem is the communication and the fact that they have disregarded a demographic of fan and shown they don't know who their customers are or what access to technology they have.
Having a system like this is absolutely fine, providing you have multiple channels to renew and you communicate clearly on what the options are and can ensure your message reaches your intended audience.
However to just make a digital solution, to not communicate, offer alternate options was pure rubbish.
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 10:43 pm
by ClaretTony
clarethomer wrote: ↑Thu Apr 15, 2021 8:42 pm
However to just make a digital solution, to not communicate, offer alternate options was pure rubbish.
Communication isn't a strong point at Burnley Football Club,
Yesterday they announced that the ticket office was re-opening next Monday - today they've updated the season ticket info which confirms the ticket office will remain closed until further notice.
Re: Season Ticket Question
Posted: Thu Apr 15, 2021 10:58 pm
by claret wizard
ClaretTony wrote: ↑Thu Apr 15, 2021 10:43 pm
Communication isn't a strong point at Burnley Football Club,
Very true Tony. Over the last few years as the clubs profile has increased communications have been appalling. Ambiguous wording, reissued statements, bad decisions seem to be the norm around every big call the club make. This is the latest in a long line of misinformation.
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 12:04 am
by fidelcastro
ClaretTony wrote: ↑Thu Apr 15, 2021 4:30 pm
Read this thread.
That's all well and good, but the more of this thread I read, the more confused I become and the more depressed I get.
First it's new e-mail addresses, then update this, update that, now possible smartphone covid passes... I give up!
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 8:01 am
by bfcjg
I've downloaded the app, taken it off and put it back in my phone all ok etc apart from the ticket wallet which doesn't seem to be anywhere on the ticket pull down menu or elsewhere, thecsearch facility isn't pulling it up either, is it still being developed ,?
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 8:41 am
by claret wizard
The club did poll the fans, with an online survey. You might want to wonder why a certain demographic got missed out!
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 8:53 am
by Leisure
bfcjg wrote: ↑Fri Apr 16, 2021 8:01 am
I've downloaded the app, taken it off and put it back in my phone all ok etc apart from the ticket wallet which doesn't seem to be anywhere on the ticket pull down menu or elsewhere, thecsearch facility isn't pulling it up either, is it still being developed ,?
See my post at the top of this page. Just checked on my App. and Ticket Wallet is the 2nd down after Squad.
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 8:59 am
by onewillieirvine
Thanks Leisure, I missed reading that post as well, I must pay more attention
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 9:30 am
by ewanrob
ClaretTony wrote: ↑Thu Apr 15, 2021 4:42 pm
Hardly on it - been back in America while this farce has been going on and is now in quarantine having returned. I hope he has a long, hard look at what's happened here when he does get back to Burnley. I'm afraid his comments are not doing anywhere near enough to alleviate the problems. I feel sorry for the ticket office staff who are going to have to put up with abuse again when it is not of their own making.
Tony, you appear to not be overly impressed with the new Regime
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 9:33 am
by ClaretTony
ewanrob wrote: ↑Fri Apr 16, 2021 9:30 am
Tony, you appear to not be overly impressed with the new Regime
Not at all, the only people I've spoken to about them have all been positive, was merely pointing out that they have been back in the USA.
These problems were being created prior to the takeover.
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 10:14 am
by Funkydrummer
I can't see friends and family when using the App. They're there on the website !!!!
Is this normal or just the gremlins attacking me for no good reason other than to cheese me off ?
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 10:24 am
by Leisure
Funkydrummer wrote: ↑Fri Apr 16, 2021 10:14 am
I can't see friends and family when using the App. They're there on the website !!!!
Is this normal or just the gremlins attacking me for no good reason other than to cheese me off ?
See the 1st post on this page.
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 10:26 am
by Funkydrummer
ClaretTony wrote: ↑Thu Apr 15, 2021 10:43 pm
Communication isn't a strong point at Burnley Football Club,
Yesterday they announced that the ticket office was re-opening next Monday - today they've updated the season ticket info which confirms the ticket office will remain closed until further notice.
The website today states that the ticket office will open on Monday !!!!!!!
It's going from bad to worse.
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 10:31 am
by Funkydrummer
Cheers Leisure - it's starting to get me paranoid now, all this farting about.
I now can't log on using my tablet "unknown email address"
BUT
I've just logged on, using exactly the same details, on both my 'phone and laptop.
WTF
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 10:33 am
by bfcmatt
So after loads of messing about i managed to get inro my account and there it is in all its glory, my season ticket payments that i have been making for MY season ticket. Unfortunately i have also been paying for my sons and daughters and they are no where to be found, brilliant work.
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 11:34 am
by Zlatan
bfcmatt wrote: ↑Fri Apr 16, 2021 10:33 am
So after loads of messing about i managed to get inro my account and there it is in all its glory, my season ticket payments that i have been making for MY season ticket. Unfortunately i have also been paying for my sons and daughters and they are no where to be found, brilliant work.
link the friends and family again on your account - I had the same until I relinked them
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 12:02 pm
by clarethomer
They need to be recruiting someone at the club who has some experience with building an omnichannel sales and marketing function.
However, looking at the salaries they pay, I'm not surprised that they have the problems they do as no doubt they have the people responsible for doing this on 0.5 Twix an hour and a choice of a bene n hot or Boveril for lunch.
Why is it so difficult for us to execute anything in a clear and understandable way?
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 12:07 pm
by Bosscat
bfcmatt wrote: ↑Fri Apr 16, 2021 10:33 am
So after loads of messing about i managed to get inro my account and there it is in all its glory, my season ticket payments that i have been making for MY season ticket. Unfortunately i have also been paying for my sons and daughters and they are no where to be found, brilliant work.
You need to re-link family and friends ... I did and everything appeared like magic (just like the Fancy Dress Shop owner in Mr Benn
)
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 12:13 pm
by clarethomer
fidelcastro wrote: ↑Fri Apr 16, 2021 12:04 am
That's all well and good, but the more of this thread I read, the more confused I become and the more depressed I get.
First it's new e-mail addresses, then update this, update that, now possible smartphone covid passes... I give up!
Go to the link below first
https://login.burnleyfootballclub.com/A ... fhome.aspx
In the top box, put your
clarets number, and in the bottom box put your password. (Using clarets number here will avoid using the wrong email address)
If you don't know your password, complete the forgot password function by clicking the 'forgotten password?' link under the password box. You will then need to access the email linked to your account to reset the password and then go back and log in when you have done this by repeating the above steps.
Once you are logged in, if you are still having issues, let me know.
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 7:34 pm
by IanMcL
Sorted my season ticket, following on from DD.
Great.
However, my partner, for whom I purchased tickets, has disappeared from my F&F, as has my daughter and son in law. No idea what their claret nos were/are as you just order. Is that all lost now???
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 7:44 pm
by Funkydrummer
Yup Ian, 'fraid so. You have to enter them all again from my experience.
I managed two, but the third wouldn't go in. Have managed it now, but goodness knows how or why !!!!
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 7:46 pm
by claret wizard
Clarets number will be on old tickets if they have any, or on your email confirmation for any old ticket purchases.
Re: Season Ticket Question
Posted: Fri Apr 16, 2021 7:47 pm
by Grumps
IanMcL wrote: ↑Fri Apr 16, 2021 7:34 pm
Sorted my season ticket, following on from DD.
Great.
However, my partner, for whom I purchased tickets, has disappeared from my F&F, as has my daughter and son in law. No idea what their claret nos were/are as you just order. Is that all lost now???
They needed adding again a few months ago when the system changed
)