2022/23 season tickets

[Barry_Chuckle]

I can choose my ST seat in CF stand, but cost shows as £350 rather than the "frozen" price of £329.
I wonder if that was going to be the price if prices hadn't been frozen?
Needless to say, I didnt proceed to renew, I logged out until someone at the club can sort their $hit out.

[Sheedyclaret]

Simple solution email the ticket office won't get renewed moaning on here..

[Barry_Chuckle]

Even simpler solution, provide a platform fit for purpose before you invite people to use said platform to give you money.
Any other business would do basic things like stress test, ensure functionality works, and most importantly, the whole process runs nice and simply. It appears the stress test may have been done because the site hasn't crashed, the other 2 key components........ well, I'd say they haven't.

[quoonbeatz]

Could be that if you have friends and family registered, it doesn't just automatically assume you're renewing for everyone, so you don't get your seat in your basket immediately. Seemed to be the case for me.

Either way, it's still a crap website.

[Barlickclaret]

CT, Where were the plans to make big increases? I may have missed it somewhere but would be interested to see what they were. And could everybody see these plans.

3rd time posted, any chance of a reply?

[Sheedyclaret]

What a mess that really is

[IanMcL]

Just tried to renew my ticket, to show faith.
Clicked on 'Renew my Season Tickets' and arrived at place to start as new purchaser, not renewed!

Pigs ear?

[Leisure]

'Shopping basket entries are unavailable. Please try again later.' This is the message that I've just got after placing 2 tickets in the basket.

[Leisure]

3rd time posted, any chance of a reply?

Don't know how/where to find it but the Club had intimated that there was probably going to be a price rise this season.

[Burnleybabe]

I dont even get season tickets in the ticket drop down menu.
I cant just nip down to the ticket office.
This website is a Joke.
How are we suppose to renew if the phones are not being answered and the website is usless

[Leyland Claret]

Managed to find a work around

Just put my seat in the basket, then a new link appeared, clicked on the link in the basket stating 'change scheme subscription' and it put the other 2 in the basket at the correct price

Got there in the end but what a mess

Used this workaround for me and my son who is U18 and it worked perfectly. It is a bit of a mess the website which is an understatement but this method works

[ŽižkovClaret]

If only the club had had an elongated period of time with no need for a ticket sales platform that they could have used to develop a better solution

[claret wizard]

Hasn't loaded tickets into the basket.
Then offers all fiends and family seats as an option to renew.
All load up as adults.
Won't allow me to change them to the correct catagory.
Quite frankly it's not fit for purpose.
I'll leave it for a few weeks until they've sorted it all out. Might have a better idea what division we're going to be in by then as well.

[Sheedyclaret]

I just get a message saying i already have 2 seats ordered/purchased..

[cl40]

Not working for me either, I have to manually add my seats and they all show up under my name with no option to change to friends and family (these are already linked to my account and I've used this function many times before).

I can add different seats if I want to and add friends and family but my under 12 ticket is showing as an adult!!

I'll leave it to see if the issues resolved if not I may consider not bothering as I have no time to get down to the club other than match days.

[buzzclarets79]

Anyone with any ideas as to my problem....

Log in fine, go to renew my season ticket (which I've also saved as my fav seat) but its not giving me my seat as an option to buy, its giving the one next to it, I'm 88A and can only select 88. I have other options that I can select which are my F&F but simply can't select MY SEAT.

Help anyone

[claretonthecoast1882]

Anyone with any ideas as to my problem....

Log in fine, go to renew my season ticket (which I've also saved as my fav seat) but its not giving me my seat as an option to buy, its giving the one next to it, I'm 88A and can only select 88. I have other options that I can select which are my F&F but simply can't select MY SEAT.

Help anyone

Is your seat highlighted in orange on the screen ?

[buzzclarets79]

Is your seat highlighted in orange on the screen ?

No it's not, but the one next to my seat is...

[claretonthecoast1882]

No it's not, but the one next to my seat is...

Not sure then when I did mine, mine was in orange and was offering me a seat on the row in front but I just clicked on my seat and it let me buy it.

[ClaretMov]

I can choose my ST seat in CF stand, but cost shows as £350 rather than the "frozen" price of £329.
I wonder if that was going to be the price if prices hadn't been frozen?
Needless to say, I didnt proceed to renew, I logged out until someone at the club can sort their $hit out.

I did the same it was one price, went to complete and the price changes to the one you pay in the early bird price so just go and complete it and it changes on payment screen

[Barry_Chuckle]

I did the same it was one price, went to complete and the price changes to the one you pay in the early bird price so just go and complete it and it changes on payment screen

Sorted, Thanks!

[claret wizard]

Can't even get into view seats in the Cricket Field now. I've tried to login as one of my children and they ahve the same problem. Hopefully they are trying to sort something at the back end, but quite frankly it's a joke. Pointless spending all the cash on pushing the marketing when the back end delivery is woeful.

[Sheedyclaret]

My seats are highlighted in orange but are both listed under my name yet 1 is my sons so wont let me buy what a bizarre process

[Lancasterclaret]

My seats are highlighted in orange but are both listed under my name yet 1 is my sons so wont let me buy what a bizarre process

This is where I'm at as well

[BleedingClaret]

Just tried to renew my ticket, to show faith.
Clicked on 'Renew my Season Tickets' and arrived at place to start as new purchaser, not renewed!

Pigs ear?

I carried on there and just my seat was highlighted

[BleedingClaret]

My seats are highlighted in orange but are both listed under my name yet 1 is my sons so wont let me buy what a bizarre process

Are you sure that you can't just buy one at a time

[herbatlerbat]

Managed to renew mine, I selected my seat from the buy a new seat option which I didn't think it would let you do. Then bought it and set up a direct debit, not sure if somebody else could have bought my seat if they had wanted it. All very odd

[BleedingClaret]

took me about 30 seconds but it was just me buying my same seat

[BleedingClaret]

Managed to renew mine, I selected my seat from the buy a new seat option which I didn't think it would let you do. Then bought it and set up a direct debit, not sure if somebody else could have bought my seat if they had wanted it. All very odd

No they couldn't have if it was highlighted in Orange that is, and the only others you could see were untaken seats from this year

[claret wizard]

So I logged on my son. You can see his season ticket purchase in the previous transactions section. However, he can only renew my ticket?? It's scary bad as everyone is having differing issues. If I log on from my mobile I see no tickets to renew, if I login from my PC I can see all the tickets due for renewal, but I can't change the clarets number associated with them to the correct person, even clicking the 'change scheme subscription' option just brings up my renewal and knocks eveyone else on my F&F out.

[Sheedyclaret]

I've renewed mine but it wont let me renew my sons tried everything

[IanMcL]

I carried on there and just my seat was highlighted

I did it and just the spares were highlighted.

The good news is that I rang 01282446800 option 2 and Chris at the ticket office sorted my old folks ticket and DD. DD starts 4 April.

Up the Clarets.

[Cardclaret]

I've renewed mine but it wont let me renew my sons tried everything

Exactly this simply won't let me buy my sons ticket. It is in the basket it
just won't let me checkout

[Leisure]

Exactly this simply won't let me buy my sons ticket. It is in the basket it
just won't let me checkout

Have you tried updating the basket?

[Leisure]

Can anyone tell me how to renew 2 season tickets at the same time??? I've logged in as myself and separately as my wife but I can't see an option for renewing them both in one transaction.

[IanMcL]

Can anyone tell me how to renew 2 season tickets at the same time??? I've logged in as myself and separately as my wife but I can't see an option for renewing them both in one transaction.

01282446800 option 2

[burnmark]

Just renewed via direct debit on my phone. Two minutes of a job. It did show an inflated price but when I got to ‘checkout’ it had reduced to the advertised early bird price.

[ClaretMov]

Just renewed via direct debit on my phone. Two minutes of a job. It did show an inflated price but when I got to ‘checkout’ it had reduced to the advertised early bird price.

It looks like a split amongst fans, some can renew in minutes other's can't get close

[burnmark]

It looks like a split amongst fans, some can renew in minutes other's can't get close

To be fair, I was only renewing one. Seems to me a lot of issues are for those doing multiple.

[CrosspoolClarets]

I’ve renewed my ticket but my other families tickets are in “friends and family” so I can see them in orange but it won’t let me buy 2 tickets, even one at a time.

I then register my family member for a club account and link to a ticket account with that claret number, having done all that I got in and tried to renew but it doesn’t show the seat as available at all, even in orange.

So I think this has definitely gone wrong and I’ll have no choice but to ring the ticket office.

First rule of business - never make the customer feel they have to work hard to keep using your product.

[KlyBfc]

Does anyone know the answer to this question:

Whilst I want to renew, I am considering moving stands / seats. Can I select a new (not taken) seat or do I need to take my current one and then swap at a later date?

Thanks for any assistance if anyone knows. If not I’ll just pop in and ask on Tuesday (I won’t get chance tomorrow)

[Burt]

Can anyone tell me how to renew 2 season tickets at the same time??? I've logged in as myself and separately as my wife but I can't see an option for renewing them both in one transaction.

See my work around further up, worked for others

[John Johnson 1605]

Just purchased without hitch.

One question; will season tickets be in the form of a QR code or loaded onto a card ? (last one I had was for the 2020/21 season). Thank you.

[claretgimmer]

Well I finally got there, how, God knows, biggest load of bo***cks I`ve ever had to go through to get there, BFC seriously need to sort out there website. Anyway onward and upward UTC

[Leisure]

Managed to find a work around

Just put my seat in the basket, then a new link appeared, clicked on the link in the basket stating 'change scheme subscription' and it put the other 2 in the basket at the correct price

Got there in the end but what a mess

How is anyone supposed to know what 'change scheme subscription' means!

[mill hill claret]

Renewed..was doing it wrong this morning

[paulatky]

Great news. Really fair pricing.

Cannot complain at £1.31 per match for U12’s & £8.39 per match for an adult. Less if we’re in the Championship.

Don’t think you passed GSCE maths

[NewClaret]

Don’t think you passed GSCE maths

My maths was okay… forgot we don’t have 38 home games a season…

[2 Bee Holed]

First rule of business - never make the customer feel they have to work hard to keep using your product.

There must be some exceptions?
Condom manufacturers?

[ClaretMov]

Does anyone know the answer to this question:

Whilst I want to renew, I am considering moving stands / seats. Can I select a new (not taken) seat or do I need to take my current one and then swap at a later date?

Thanks for any assistance if anyone knows. If not I’ll just pop in and ask on Tuesday (I won’t get chance tomorrow)

I couldn't renew my old season tickets that I've had for years for some reason but it let me buy new ones in a different area so just to make it easier for myself I did that, I've moved 1 row back and 20 seats along it was less hassle than calling into the ticket office plus the bonus of moving away from the dickhead sat in the seat infront