Seat Swaps - How does it actually work?

[ŽižkovClaret]

The club posted that it's available from 9am tomorrow but no actual info about how you would go about it

[Sheedyclaret]

Doubt they’ll be many to swap to

[ŽižkovClaret]

Doubt they’ll be many to swap to

Well, obviously yeah, but would be good to see what options there might be. I'm on my tod so might be the odd single seat in a prime spot to tempt me

[Quickenthetempo]

Either nip into the clubshop and pick a better seat or ring up and choose. (Best to have a stadium layout at hand)

Not sure how easy it will be to get through on the phone though.

[IanMcL]

Anyone who didn't renew...seat available. That could be anywhere inc very sought after location. Worth a look and then a call to the ticket office!

I have the best seat, so don't expect mine!

[2 Bee Holed]

Either nip into the clubshop and pick a better seat or ring up and choose. (Best to have a stadium layout at hand)

Not sure how easy it will be to get through on the phone though.

Hi Quicken,

You don't happen to work for the Ticket Office do you?

That's the sort of comment I've come to expect from them.
It really would be interesting to know what percentage of Season Ticket holders live within 30 mins drive of Turf Moor.

I bet it's a lot lower than most of you think.

[Burnley1989]

[quote=Quickenthetempo post_id=2063992 time=<a href="tel:1680622443">1680622443</a> user_id=353]
Either nip into the clubshop and pick a better seat or ring up and choose. (Best to have a stadium layout at hand)

Not sure how easy it will be to get through on the phone though.

Hi Quicken,

You don't happen to work for the Ticket Office do you?

That's the sort of comment I've come to expect from them.
It really would be interesting to know what percentage of Season Ticket holders live within 30 mins drive of Turf Moor.

I bet it's a lot lower than most of you think.
[/quote]

It’s local for Zizkov 18 hour drive I think

[Quickenthetempo]

Hi Quicken,

You don't happen to work for the Ticket Office do you?

That's the sort of comment I've come to expect from them.
It really would be interesting to know what percentage of Season Ticket holders live within 30 mins drive of Turf Moor.

I bet it's a lot lower than most of you think.

Has something got lost in translation and upset you?

Northerners use the word nip quite often. I use it when I won't be in somewhere long, although it has many other meanings.

[ŽižkovClaret]

Hi Quicken,

You don't happen to work for the Ticket Office do you?

That's the sort of comment I've come to expect from them.
It really would be interesting to know what percentage of Season Ticket holders live within 30 mins drive of Turf Moor.

I bet it's a lot lower than most of you think.

Exactly

[wilks_bfc]

I’ve said this before but you could have 3 groups in each of JHU, BL & JML that all want to swap.

JML wants to move to JHU
JHU wants to move to BL
BL wants to move to JML

As it currently is, because they are all contacting the office separately they will all get “sorry no room in that area”, but if there was some system, they could see that they could all get their moves done

[2 Bee Holed]

According to Quicken, all 18000 of us should just nip down to the ticker office tomorrow.

[Bosscat]

Anyone who didn't renew...seat available. That could be anywhere inc very sought after location. Worth a look and then a call to the ticket office!

I have the best seat, so don't expect mine!

Or mine Best seats in the house unless the rain/snow blowing from the South West ... then wish I sat further back

[pureclaret]

Hi Quicken,

You don't happen to work for the Ticket Office do you?

That's the sort of comment I've come to expect from them.
It really would be interesting to know what percentage of Season Ticket holders live within 30 mins drive of Turf Moor.

I bet it's a lot lower than most of you think.

It’s local for Zizkov 18 hour drive I think
[/quote]

avergae season ticket holder within 30mins is 81%

[Quickenthetempo]

According to Quicken, all 18000 of us should just nip down to the ticker office tomorrow.

You're a bit of an arse you aren't you.

If you want to get smart then check the meaning of what was wrote.
'Nip into' would suggest length of time in the ticket office.

'Nip down' would suggest time taken to get there.

[Rick_Muller]

According to Quicken, all 18000 of us should just nip down to the ticker office tomorrow.

Interesting concept. We could expand on that and make it like a games show… broadcast on t’interweb.

We all turn up to “claim” our seats… fist come first served, but you can’t change stands unless you’ve been through a swap stands pre show and swapped with others who want to swap stands - to ensure each stand has the requisite No of fans in there.

The catch is that the club announce the event to take place at a random time in the summer… you don’t go, you get allocated the scraps…


Would be essentially a big fight for the best seats

I could have just said “seat swaps ain’t easy” couldn’t I…

[dougcollins]

Interesting concept. We could expand on that and make it like a games show… broadcast on t’interweb.

We all turn up to “claim” our seats… fist come first served, but you can’t change stands unless you’ve been through a swap stands pre show and swapped with others who want to swap stands - to ensure each stand has the requisite No of fans in there.

The catch is that the club announce the event to take place at a random time in the summer… you don’t go, you get allocated the scraps…


Would be essentially a big fight for the best seats

I could have just said “seat swaps ain’t easy” couldn’t I…

Haven't you just explained what actually happens?

[bigdavethemaddog]

wonder how many didnt renew?

[Bosscat]

wonder how many didnt renew?

Possibly a few who are no longer with us

[Marney&Mee]

Anyone who didn't renew...seat available. That could be anywhere inc very sought after location. Worth a look and then a call to the ticket office!

I have the best seat, so don't expect mine!

Are you in the home dugout?

[dougcollins]

Are you in the home dugout?

He must have won the 'Sit next to Vince' auction.

[2 Bee Holed]

You're a bit of an arse you aren't you.

If you want to get smart then check the meaning of what was wrote.
'Nip into' would suggest length of time in the ticket office.

'Nip down' would suggest time taken to get there.

I tend not to get into conversation, discussion or even arguments with abusive people.
Good night.

[IanMcL]

Are you in the home dugout?

No they are naff seats! That's why they stand up!

[Leisure]

How do you actually go about swoping? Can it be done online?

[ClaretAL]

I hope so because getting through on the phone is just not happening, but also I cant see anything that shows availability either.

[Barry_Chuckle]

Surely there would be more than one person conducting seat swap enquiries today, if so, is it too much trouble to ask atleast one person to deal with phone enquiries?
I have a vision that those in the ticket office are being dealt with by numerous people, whilst those of us living hours away from Turf are ringing the phone off the hook.
So frustrating

[fidelcastro]

Surely there would be more than one person conducting seat seat enquiries today, if so, is it too much trouble to ask atleast one person to deal with phone enquiries?
I have a vision that those in the ticket office are being dealt with by numerous people, whilst those of us living hours away from Turf are ringing the phone off the hook.
So frustrating

After getting the engaged tone since 9am (which is the time their info on FB stated was when we could call from) I've finally got through to the options menu, only for it to state on option 3 that they open at 10am!

Idiots!

[Longsidelenny1882]

Think we need a ballot for people who want to swap seats but only if you have 12000 plus points utc

[Longsidelenny1882]

Think we need a ballot for people who want to swap seats but only if you have 12000 plus points utc

[Longsidelenny1882]

It’s that clever I’ve said it twice utc

[Jakubs Tash]

I’ve just got back from the ticket office after swapping a seat. Arrived at just before 8am and was roughly about 10 from the front of the queue. By the time the doors opened at 9am the queue was approximately 100 deep I would say. 4 people behind the counter all being very helpful and patient.

[Awayfromburnley]

I wanted to swap JML to JHL and thought it would be possible online, clearly not.

I live 1.5hrs away so ain't driving.

As we know I aint getting through on the phone.

Are there plans to make it available online?

[Quickenthetempo]

I’ve just got back from the ticket office after swapping a seat. Arrived at just before 8am and was roughly about 10 from the front of the queue. By the time the doors opened at 9am the queue was approximately 100 deep I would say. 4 people behind the counter all being very helpful and patient.

Were there any good seats available?

[Quickenthetempo]

I wanted to swap JML to JHL and thought it would be possible online, clearly not.

I live 1.5hrs away so ain't driving.

As we know I aint getting through on the phone.

Are there plans to make it available online?

I don't think it's ever been available online.

Just try again later. Remember, the people swapping will leave a seat behind, so there's every chance of one becoming available where you want it.

[Barry_Chuckle]

I4 people behind the counter all being very helpful and patient.

My vision was correct then, why am I not surprised

So unfair to those of us who live nowhere near Burnley or have to work.
I've left a voice message asking to be called back, if/when I have my call returned I'm not expecting anything left for my swap requirements.

It seems a 2 tiered system with BFC, good customer service if you live locally but $hite to those who don't.

[ŽižkovClaret]

Yeah not gonna bother. tbf mine is on an end of the row in the bob lord so ill not be too gutted to stick with it

[fidelcastro]

Not being helped one bit by my phone network being "busy". I'm with EE.

Anyone else experiencing this?

[Jakubs Tash]

Were there any good seats available?

I think so but it’s difficult to judge as I went there specifically to move a single seat closer to a group of seats we already have.

It depends what your requirements are, I guess. There was a chap in front of me who was lucky enough to get 4 seats together although I’m not sure what stand that was in.

If you’re after moving a single seat then you might get very lucky. I’m sure I even overheard people giving up really good seats just for a change of scenery/view.

[Jakubs Tash]

My vision was correct then, why am I not surprised

So unfair to those of us who live nowhere near Burnley or have to work.
I've left a voice message asking to be called back, if/when I have my call returned I'm not expecting anything left for my swap requirements.

It seems a 2 tiered system with BFC, good customer service if you live locally but $hite to those who don't.

I think you’ve misquoted me there.

[Barry_Chuckle]

You said there were 4 people behind the counter( I see I'd left a "I" in my when I quoted you, so if that's what your misquoted comment refers to it was an oversight when editing and appreciate it looks like 14. But my comment around those fortunate enough to reside around Burnley are being given the opportunity to seat swap when the rest of us are being ignored. I've left a voice message and got through on the phone 23 times but yet to speak with anyone.
Therefore i think its safe to say that of 4 people dealing with this, thee club have tasked NONE to answering the phone.
They may well have announced seat swaps could only be administered by visiting the ticket office in person, they wouldn't do that because of the potential negativity, but that's essentially what's gone on.

[SouthLondonexile]

As I have said on here before, be careful with what you wish for.
It’s like buying a house check out the neighbours first before you change places.

[Myk]

Just rang up after giving it a few hours for people to move their seats from where I wanted and got 1 sons moved a row behind mine (N) on Block 5 of North Stand Lower. 2 seats away from being inline with the half way line so happy with that.

Took about 15 seconds to ring through. Just press 3 when the automated message starts to bypass it abit quicker.

[fidelcastro]

Finally got through and secured a seat three rows back from where my current seat is, so hopefully I now don't have to contend with the crossbar and net when trying to see next season!

Took a while to get through, but the guy on the phone was very helpful in what sounded like a very noisy ticket office!

[ClaretTony]

I went past around 10:30 and wondered what on earth the queue was for.

[Rileybobs]

Our group has 3 in a row and then another seat for my lad about 4 seats away which has been a bit of a pain in the arse. I fortunately managed to secure a seat which had become spare next to us giving us 4 in a row. I tried 57 times on the phone from 08:55, got through at 09:20 and then sorted in 2 minutes. They could have put a seat swap system online for non-renewed seats, but I don't know how a mechanism allowing people to swap directly with each other would work.

[dougcollins]

Can you arrange a swap for someone else, the guy behind me is insufferable. Another stand perhaps?

[Tribesmen]

Can you arrange a swap for someone else, the guy behind me is insufferable. Another stand perhaps?

Hey i sit behind you

[Bosscat]

Can you arrange a swap for someone else, the guy behind me is insufferable. Another stand perhaps?

Hey I sit behind someone is it you

[ClaretAL]

Can you arrange a swap for someone else, the guy behind me is insufferable. Another stand perhaps?

Oh I would pay extra to move the guy behind us, "GER IT FORRAD" " QUICKER, QUICKER" every 5 minutes, and then compliments the away team all through the match.

[Andingle]

Oh I would pay extra to move the guy behind us, "GER IT FORRAD" " QUICKER, QUICKER" every 5 minutes, and then compliments the away team all through the match.

Sounds ideal for a seat in the away section.

[Leisure]

Went in the TO this afternoon and the 2 girls behind the counter were quickly dealing with people requesting to move seats.