Did he just order the 1 ticket?ClaretTony wrote: ↑Sat Jan 27, 2024 9:48 amWell still no tickets for us as a friend of mine now receives a fourth email with his
2023/24: Manchester City v Burnley – Ticket Information
Re: 2023/24: Manchester City v Burnley – Ticket Information
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Re: 2023/24: Manchester City v Burnley – Ticket Information
Nothing personal but it's reassuring it's not just us
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Re: 2023/24: Manchester City v Burnley – Ticket Information
Mind boggling how hard it is. Surely all orders go into a database and can then be emailed out en mass. Sounds like our ticketing system isn’t fit for purpose. Imagine if we had 7,000 tickets like last season.
Re: 2023/24: Manchester City v Burnley – Ticket Information
And Liverpool and Palace are digital!!
Re: 2023/24: Manchester City v Burnley – Ticket Information
I've received a reminder as I haven't yet downloaded the ticket.ClaretTony wrote: ↑Sat Jan 27, 2024 10:30 amDon't think so, they've probably all been receiving email after email while others have received nothing.
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Re: 2023/24: Manchester City v Burnley – Ticket Information
Today is the 29th January, the game is on the 31st January. I live in hope that the tickets we purchased 27 days ago do finally arrive in time.
Re: 2023/24: Manchester City v Burnley – Ticket Information
Don't want to sound patronising, but have you checked your spam folder?ClaretTony wrote: ↑Mon Jan 29, 2024 9:18 amToday is the 29th January, the game is on the 31st January. I live in hope that the tickets we purchased 27 days ago do finally arrive in time.
Surely if you rang the club they would send it?
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Re: 2023/24: Manchester City v Burnley – Ticket Information
1 - YES
2 - WE HAVE, THEY HAVEN'T
None of our group have received them. Do you think we are that thick that none of us would check spam folders?
Re: 2023/24: Manchester City v Burnley – Ticket Information
Sorry, I was only trying to help, no need to reply like that. Quite often people forget to check.ClaretTony wrote: ↑Mon Jan 29, 2024 9:29 am1 - YES
2 - WE HAVE, THEY HAVEN'T
None of our group have received them. Do you think we are that thick that none of us would check spam folders?
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Re: 2023/24: Manchester City v Burnley – Ticket Information
Spoke to the ticket office this morning and the lady said i had to email to request a new link which they will try to send later today...
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Re: 2023/24: Manchester City v Burnley – Ticket Information
So you have to email them and they will TRY?1989_claret wrote: ↑Mon Jan 29, 2024 9:45 amSpoke to the ticket office this morning and the lady said i had to email to request a new link which they will try to send later today...
Re: 2023/24: Manchester City v Burnley – Ticket Information
What's wrong with a good old fashioned paper ticket? I'm all for technology if it actually improves things but a lot of the time it just seems to make things harder for the customer.
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Re: 2023/24: Manchester City v Burnley – Ticket Information
That's what they said however, i have just received an email now with the download link so they tried and it worked.
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Re: 2023/24: Manchester City v Burnley – Ticket Information
Just received but it's not for the seat I ordered1989_claret wrote: ↑Mon Jan 29, 2024 10:32 amThat's what they said however, i have just received an email now with the download link so they tried and it worked.
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Re: 2023/24: Manchester City v Burnley – Ticket Information
It has in this case but whenever I've previously bought e-tickets for anything I've received them at the time of purchase.
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Re: 2023/24: Manchester City v Burnley – Ticket Information
Wait while you find out we have all been allocated the same seatClaretTony wrote: ↑Mon Jan 29, 2024 10:38 amIt has in this case but whenever I've previously bought e-tickets for anything I've received them at the time of purchase.
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Re: 2023/24: Manchester City v Burnley – Ticket Information
Its BFC ticket office / ticket system making things hard, e-tickets should be an absolute piece of cake in this day and age.
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Re: 2023/24: Manchester City v Burnley – Ticket Information
Was told
1 the seats we had booked don’t exist
2 the plan for e-tickets is to send them out three days before the game
3 your City tickets are late because we have only just received them from Man City.
Re: 2023/24: Manchester City v Burnley – Ticket Information
Why did the second tier appear half empty when it’s been stated as ‘sold out’ for the last week on the tickets page?
Re: 2023/24: Manchester City v Burnley – Ticket Information
Fair play to all those who went tonight. True diehards.
This user liked this post: burnmark
Re: 2023/24: Manchester City v Burnley – Ticket Information
It’s just weird and a communication issue. I don’t fall into the category as I had no intention of going tonight but I wonder if anyone looked at the site on Friday or Saturday with the intention of buying a ticket, saw that it was ‘sold out’ and then naturally left it at that.
Re: 2023/24: Manchester City v Burnley – Ticket Information
It's been showing 'sold out' for quite a while, so interesting to know why that was, especially when it obviously wasn't!burnmark wrote: ↑Wed Jan 31, 2024 10:12 pmIt’s just weird and a communication issue. I don’t fall into the category as I had no intention of going tonight but I wonder if anyone looked at the site on Friday or Saturday with the intention of buying a ticket, saw that it was ‘sold out’ and then naturally left it at that.