Liverpool game - Claiming tickets and ground entry

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Doctor_Marina
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Re: Liverpool game - ticketing preparation

Post by Doctor_Marina » Fri May 07, 2021 8:03 pm

cricketfieldclarets wrote:
Fri May 07, 2021 5:13 pm
Someone called Peter who runs the coaches. Never heard of him.
I have.
He's called MISTER LEISURE and I love him.

Doctor_Marina
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Re: Liverpool game - ticketing preparation

Post by Doctor_Marina » Fri May 07, 2021 8:16 pm

He deserves to be elevated to the Lords.
.
Baron Peter Leisure of Accrington
.

Whitgord
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Re: Liverpool game - ticketing preparation

Post by Whitgord » Fri May 07, 2021 8:23 pm

Ok so let’s see if I’ve got this right. I couldn’t renew in March 2020 as early bird period closed early. I am now having to wait another week until May 24th to place a “deposit” on my seat (which I have had for over 20 years paying up front every year). I have £95 “on account”. Goodness only knows whether I can use some of that to pay my £10.
I am also a little disappointed that those of us in phase 2 with such a long history of season tickets (myself about 40 years) have no chance of attending the Liverpool game (not that I would have bothered with the stadium being so empty).
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Re: Liverpool game - ticketing preparation

Post by cricketfieldclarets » Fri May 07, 2021 8:30 pm

Whitgord wrote:
Fri May 07, 2021 8:23 pm
Ok so let’s see if I’ve got this right. I couldn’t renew in March 2020 as early bird period closed early. I am now having to wait another week until May 24th to place a “deposit” on my seat (which I have had for over 20 years paying up front every year). I have £95 “on account”. Goodness only knows whether I can use some of that to pay my £10.
I am also a little disappointed that those of us in phase 2 with such a long history of season tickets (myself about 40 years) have no chance of attending the Liverpool game (not that I would have bothered with the stadium being so empty).
Let’s see if I’ve got this right. You’re grumbling about not being able to attend something you wouldn’t have attended. As well as grumbling about not being able to buy something you didn’t buy?

Top Claret
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Re: Liverpool game - ticketing preparation

Post by Top Claret » Fri May 07, 2021 8:33 pm

Leisure wrote:
Fri May 07, 2021 7:51 pm
:D :D :D and it's Accy!
True though?

Leisure
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Re: Liverpool game - ticketing preparation

Post by Leisure » Fri May 07, 2021 8:34 pm

Top Claret wrote:
Fri May 07, 2021 8:33 pm
True though?
What is?

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Re: Liverpool game - ticketing preparation

Post by Whitgord » Fri May 07, 2021 8:41 pm

Cricket.. you just don’t get it do you?

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Re: Liverpool game - ticketing preparation

Post by bf2k » Fri May 07, 2021 8:41 pm

Not to complicate matters but do we know when general season ticket sales will be released?

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Re: Liverpool game - ticketing preparation

Post by Whitgord » Fri May 07, 2021 8:43 pm

And to explain further. I always renew my season ticket IN FULL very near the end of the early bird period. I think that is good wise use of my money. I choose to pay in full as it helps me budget. Many others have obviously used the DD option and have given their money to the club over a period of time and therefore LATER than I usually do. Rant over.
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Re: Liverpool game - ticketing preparation

Post by ClaretAL » Fri May 07, 2021 8:51 pm

Its amazing to see how the tide has changed with some posters on here. When this all started last year and people were stating hey were not interested, feel out of love with football, in financial difficulties and therefore no matter what they need the money now and would forgo anything as life is bigger than the season ticket which absolutely understandable, but now when there is match available its I want to be part of the party again. Lifestyle changes and priorities will change for everyone around the world after lockdown, but please dont blame the club for decisions taken forced by lifestyle changes.

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Re: Liverpool game - ticketing preparation

Post by Darthlaw » Fri May 07, 2021 8:52 pm

bf2k wrote:
Fri May 07, 2021 8:41 pm
Not to complicate matters but do we know when general season ticket sales will be released?
I’d suggest given the state of affairs with the phase 2 renewals being put on hold (and potentially balloted) until stadium capacity is clarified, this will be very late.

Given the club’s form for organisation, I’d assume about 5 minutes after full time of the first game, with priority given to those who bought a twix last season ;)
Last edited by Darthlaw on Fri May 07, 2021 9:12 pm, edited 1 time in total.
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HandforthClaret
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Re: Liverpool game - ticketing preparation

Post by HandforthClaret » Fri May 07, 2021 9:06 pm

In answer to Leisure, I’ve no idea.
Does anyone else have an issue when going into the Ticket Ballot Application page that it reads No event products have been found? If so have you managed to get round this problem?

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Re: Liverpool game - ticketing preparation

Post by Top Claret » Fri May 07, 2021 9:06 pm

Leisure wrote:
Fri May 07, 2021 8:34 pm
What is?
You know

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Re: Liverpool game - ticketing preparation

Post by Whitgord » Fri May 07, 2021 9:07 pm

Handforth.. Ballot not open yet. Try tomorrow.

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Re: Liverpool game - ticketing preparation

Post by Grumps » Fri May 07, 2021 9:12 pm

HandforthClaret wrote:
Fri May 07, 2021 9:06 pm
In answer to Leisure, I’ve no idea.
Does anyone else have an issue when going into the Ticket Ballot Application page that it reads No event products have been found? If so have you managed to get round this problem?
.... And you wonder why people have problems... The article clearly states the ballot does not open till Saturday, if that simple instruction is so hard to grasp, no wonder the single sign on is causing problems
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Re: Liverpool game - ticketing preparation

Post by Whitgord » Fri May 07, 2021 9:16 pm

Why be so “cleverer than you” Grumps?

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Re: Liverpool game - ticketing preparation

Post by Bin Ont Turf » Fri May 07, 2021 9:23 pm

Sounds like this could be a very important match.

I hope that there's no buffering on the stream because I'll be doubly mad then.

Leisure
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Re: Liverpool game - ticketing preparation

Post by Leisure » Fri May 07, 2021 10:19 pm

Top Claret wrote:
Fri May 07, 2021 9:06 pm
You know
Know what?
PS - you do know that Liverpool is a home game don't you! ;)

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Re: Liverpool game - ticketing preparation

Post by fidelcastro » Sat May 08, 2021 1:57 am

Why only 3500 fans? I thought it was going to be more like 5500.

Leisure
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Re: Liverpool game - ticketing preparation

Post by Leisure » Sat May 08, 2021 8:22 am

fidelcastro wrote:
Sat May 08, 2021 1:57 am
Why only 3500 fans? I thought it was going to be more like 5500.
I'm guessing that one of the factors is that the capacity of the CFS has been deducted from the overall capacity (as it's probably been deemed not suitable to use owing to restricted space on the concourse and the small number of enfrances/exits to the seats).

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Re: Liverpool game - ticketing preparation

Post by wilks_bfc » Sat May 08, 2021 8:39 am

fidelcastro wrote:
Sat May 08, 2021 1:57 am
Why only 3500 fans? I thought it was going to be more like 5500.
They are not opening the CFS, I’m assuming because it is so tight there and because the that is where the players come out from

Take the CFS capacity out of it and 3500 will be the 25%

Edit: started typing that before Leisure reply. Got distracted which is why took so long :lol:

Leisure
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Re: Liverpool game - ticketing preparation

Post by Leisure » Sat May 08, 2021 8:42 am

Zlatan wrote:
Fri May 07, 2021 3:18 pm
The common sense approach was to follow the instructions sent out last December about linking your accounts and dealing with it then if you had a problem. That’s what I did.
Just checked the article which the club released in December and it makes no mention of 'linking' accounts or the SSO.

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Re: Liverpool game - ticketing preparation

Post by Boss Hogg » Sat May 08, 2021 8:49 am

Not sure how you can complain if you didnt renew / stopped paying due to the pandemic. I refused to pay up front for something that could’t be delivered or a year in advance for something that might be delivered. I have had a season ticket for many years but I’ve no interest in attending the Liverpool game and will wait to see what next season brings in terms of attendances. Having said this the price hikes for phase 2 renewals are short sighted of the club but Leisure is doing a good job dealing with this.

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Re: Liverpool game - ticketing preparation

Post by Sean Dyche's Watch » Sat May 08, 2021 8:58 am

Ballot application submitted, fingers crossed now!

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Re: Liverpool game - ticketing preparation

Post by bobinho » Sat May 08, 2021 9:06 am

Grumps wrote:
Fri May 07, 2021 9:12 pm
.... And you wonder why people have problems... The article clearly states the ballot does not open till Saturday, if that simple instruction is so hard to grasp, no wonder the single sign on is causing problems
Well it’s now Saturday..... and I have applied for the ballot. I wasn’t expecting much if I’m honest.... the internet breaking under the strain or something else to go wrong. Relatively straightforward and it seems the club is improving its online relationship with the fans. Good to see at least for me.
Seems others are having the usual ‘mare.
Anyway, I’m in the ballot, so we will wait and see.
Last edited by bobinho on Sat May 08, 2021 9:09 am, edited 1 time in total.

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Re: Liverpool game - ticketing preparation

Post by cricketfieldclarets » Sat May 08, 2021 9:07 am

bobinho wrote:
Sat May 08, 2021 9:06 am
Well it’s now Saturday..... and I have applied for the ballot. I wasn’t expecting much if I’m honest.... the internet breaking under the strain or something else to go wrong. Relatively straightforward and it seems the club is improving its online relationship with the fans. Good to see.

Anyway, I’m in the ballot, so we will wait and see.
It’s laughable this process. 😂
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Re: Liverpool game - ticketing preparation

Post by bobinho » Sat May 08, 2021 9:07 am

Sean Dyche's Watch wrote:
Sat May 08, 2021 8:58 am
Ballot application submitted, fingers crossed now!
Strange.... I tried about 5 times before 09:00 to be told “no event recorded” but worked the first time at 09:01... :?

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Re: Liverpool game - ticketing preparation

Post by Zlatan » Sat May 08, 2021 9:09 am

Leisure wrote:
Sat May 08, 2021 8:42 am
Just checked the article which the club released in December and it makes no mention of 'linking' accounts or the SSO.
I think it’s part of the problem it may be some people got the message and others didn’t, I clearly recall getting an e-mail about it - specifically the SSO and linking accounts. It may have been around December time but could have been earlier. My reference to December was from a screenshot on this forum which referenced it, and I can’t find that now.
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Re: Liverpool game - ticketing preparation

Post by Sean Dyche's Watch » Sat May 08, 2021 9:13 am

bobinho wrote:
Sat May 08, 2021 9:07 am
Strange.... I tried about 5 times before 09:00 to be told “no event recorded” but worked the first time at 09:01... :?
I logged in at 8.45am, refreshed the page at 8.57am, and the ballot was there.

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Re: Liverpool game - ticketing preparation

Post by steve1264b » Sat May 08, 2021 9:47 am

i can get my ticket ok but how do i get my daughters at the same time?

There doesn't seem be a friends and family add facility.

Help please!

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Re: Liverpool game - ticketing preparation

Post by jedi_master » Sat May 08, 2021 9:49 am

steve1264b wrote:
Sat May 08, 2021 9:47 am
i can get my ticket ok but how do i get my daughters at the same time?

There doesn't seem be a friends and family add facility.

Help please!
I just managed to do it for me and my Dad on my account. Do you have them added to your friends and family list? My Dad’s clarets number was showing as selectable just below mine on a drop down list after I had selected that I wanted to apply for two tickets.

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Re: Liverpool game - ticketing preparation

Post by Leisure » Sat May 08, 2021 9:53 am

Just gone in and entered for 3 tickets and then got this message -


In order to purchase your selected product, Liverpool FC-Ballot Application, other products need to have been processed to meet the eligibility criteria. You must have Season Ticket 2021-2022. You will need to reallocate these items to another customer and update your basket.
Product Liverpool FC-Ballot Application can only be purchased once logged-in.
A maximum of 1 tickets for Liverpool FC-Ballot Application can be purchased. Customer currently has 78 currently purchased or booked for Liverpool FC-Ballot Application.

Don't know where the 78 currently purchased has come from??????

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Re: Liverpool game - ticketing preparation

Post by steve1264b » Sat May 08, 2021 9:54 am

she is shown on my friends and family list,but she hasn't registered for a separate SSO account?

Do you and your dad have separate SSO accounts?

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Re: Liverpool game - ticketing preparation

Post by bobinho » Sat May 08, 2021 9:55 am

steve1264b wrote:
Sat May 08, 2021 9:47 am
i can get my ticket ok but how do i get my daughters at the same time?

There doesn't seem be a friends and family add facility.

Help please!
There isn't a friends and family add for this game as i think it stipulates one ticket per ST holder application only, which seems reyt to me. My mate who currently isn't a ST holder but on my F&F list shouldn't be eligible for a ticket. No one should unless they are a ST holder. Apologies if your F&F is a ST holder, i may have misunderstood.
Last edited by bobinho on Sat May 08, 2021 9:58 am, edited 1 time in total.

Leisure
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Re: Liverpool game - ticketing preparation

Post by Leisure » Sat May 08, 2021 9:56 am

Just logged in on my wife's account and got this meassage -

Not Found

Your session will last 25 minutes.

We have had to temporarily disable new registrations. If you need to contact any of the following departments please use the contact details below. We apologise for any inconvenience.

Ticket Office on 01282 446800 option 2, or email ticketoffice@burnleyfc.com for ticket enquiries.

Or Our Club Shop number on 01282 700016, or email claretsstore@burnleyfc.com for Clarets Store and online order enquiries.

The following page has not been found:

Leisure
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Re: Liverpool game - ticketing preparation

Post by Leisure » Sat May 08, 2021 9:57 am

bobinho wrote:
Sat May 08, 2021 9:55 am
There isn't a friends and family add for this game as i think it stipulates one ticket per ST holder application only, which seems reyt to me.
You can apply for up to 6 via F and F but they must be 'live' season ticket holders.
Last edited by Leisure on Sat May 08, 2021 10:19 am, edited 1 time in total.

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Re: Liverpool game - ticketing preparation

Post by martin_p » Sat May 08, 2021 10:00 am

Leisure wrote:
Sat May 08, 2021 9:57 am
You can apply for up to 6 via F and F.
Yep, I’m in the ballot as part of a F&F group of three so it does work.

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Re: Liverpool game - ticketing preparation

Post by steve1264b » Sat May 08, 2021 10:01 am

she is a season ticket holder, weve only ever used my account and usually cup games etc appear as taw-tickets in the shopping trolley!

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Re: Liverpool game - ticketing preparation

Post by martin_p » Sat May 08, 2021 10:03 am

steve1264b wrote:
Sat May 08, 2021 10:01 am
she is a season ticket holder, weve only ever used my account and usually cup games etc appear as taw-tickets in the shopping trolley!
I suspect all the accounts involved will need to have gone through the SSO/account linking process.

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Re: Liverpool game - ticketing preparation

Post by bobinho » Sat May 08, 2021 10:04 am

Leisure wrote:
Sat May 08, 2021 9:57 am
You can apply for up to 6 via F and F.
That seems just plain wrong to me... I don't mean factually wrong, i mean just wrong. Theoretically, five people who HAVEN'T supported the club by keeping their money with the club during the pandemic can benefit over those that have? They just `know` a ST holder. :? :cry:

This ballot should be what i `thought` it was. If you have left your money in the club, you go to the ballot, if you didn't, you can't apply. If this is anything other than that, then this wonderful gesture by the club will have become a massive own goal, alienating the very people it is hoping to reward.

Am i getting this spectacularly wrong? It's entirely possible and wouldn't be the first time. :lol:
Last edited by bobinho on Sat May 08, 2021 10:06 am, edited 1 time in total.

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Re: Liverpool game - ticketing preparation

Post by Loyalclaret » Sat May 08, 2021 10:05 am

On F & F you need to select each person on the seperate drop down menus.

It said I had 3 booked but it was because all 3 drop downs ahd my name.
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Re: Liverpool game - ticketing preparation

Post by Leisure » Sat May 08, 2021 10:06 am

bobinho wrote:
Sat May 08, 2021 10:04 am
That seems just plain wrong to me... I don't mean factually wrong, i mean just wrong. Theoretically, five people who HAVEN'T supported the club by keeping their money with the club during the pandemic can benefit over those that have? They just `know` a ST holder. :? :cry:

This ballot should be what i `thought` it was. If you have left your money in the club, you go to the ballot, if you didn't, you can't apply. If this is anything other than that, then this wonderful gesture by the club will have become a massive own goal, alienating the very people it is hoping to reward.
They have to have a 'live' season ticket.
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Re: Liverpool game - ticketing preparation

Post by martin_p » Sat May 08, 2021 10:06 am

bobinho wrote:
Sat May 08, 2021 10:04 am
That seems just plain wrong to me... I don't mean factually wrong, i mean just wrong. Theoretically, five people who HAVEN'T supported the club by keeping their money with the club during the pandemic can benefit over those that have? They just `know` a ST holder. :? :cry:

This ballot should be what i `thought` it was. If you have left your money in the club, you go to the ballot, if you didn't, you can't apply. If this is anything other than that, then this wonderful gesture by the club will have become a massive own goal, alienating the very people it is hoping to reward.
All members of the F&F group still have to be season ticket holders.
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Re: Liverpool game - ticketing preparation

Post by Loyalclaret » Sat May 08, 2021 10:07 am

bobinho wrote:
Sat May 08, 2021 10:04 am
That seems just plain wrong to me... I don't mean factually wrong, i mean just wrong. Theoretically, five people who HAVEN'T supported the club by keeping their money with the club during the pandemic can benefit over those that have? They just `know` a ST holder. :? :cry:

This ballot should be what i `thought` it was. If you have left your money in the club, you go to the ballot, if you didn't, you can't apply. If this is anything other than that, then this wonderful gesture by the club will have become a massive own goal, alienating the very people it is hoping to reward.
They have to have paid for season ticket to be eligible for the ballot, even on F & F I think?
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Re: Liverpool game - ticketing preparation

Post by Loyalclaret » Sat May 08, 2021 10:09 am

steve1264b wrote:
Sat May 08, 2021 9:54 am
she is shown on my friends and family list,but she hasn't registered for a separate SSO account?

Do you and your dad have separate SSO accounts?
They must not need the SSO, the other two on my F & F do not have it set up yet....

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Re: Liverpool game - ticketing preparation

Post by martin_p » Sat May 08, 2021 10:09 am

What isn’t clear with the F&F option is if it’s all or nothing. I.e. is it possible some in the group will get tickets and others not or will all get tickets or none get tickets?

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Re: Liverpool game - ticketing preparation

Post by bobinho » Sat May 08, 2021 10:10 am

As i suspected.... spectacularly wrong. :roll: :lol:
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Re: Liverpool game - ticketing preparation

Post by Leisure » Sat May 08, 2021 10:18 am

martin_p wrote:
Sat May 08, 2021 10:09 am
What isn’t clear with the F&F option is if it’s all or nothing. I.e. is it possible some in the group will get tickets and others not or will all get tickets or none get tickets?
You can just select the ones who you want to apply for tickets for up to 6 people and then you'll either get tickets for all that you applied for or none.
Last edited by Leisure on Sat May 08, 2021 10:58 am, edited 2 times in total.

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Re: Liverpool game - ticketing preparation

Post by Targetman » Sat May 08, 2021 10:24 am

martin_p wrote:
Sat May 08, 2021 10:09 am
What isn’t clear with the F&F option is if it’s all or nothing. I.e. is it possible some in the group will get tickets and others not or will all get tickets or none get tickets?
I read on the club info yesterday that either all the group who applied will get tickets or none of the group will get tickets.
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Re: Liverpool game - ticketing preparation

Post by Targetman » Sat May 08, 2021 10:29 am

bobinho wrote:
Sat May 08, 2021 10:10 am
As i suspected.... spectacularly wrong. :roll: :lol:
Keep calm mate.
You cant just apply for everyone who might be on your family & friends list. As Leisure states above, only people who have a current "live" season ticket (those who left their money with the club) are eligible for the ballot.

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