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Trying to contact Andrew Haworth
Posted: Tue Apr 13, 2021 7:09 am
by Rodleydave
Alas the Paul Weller book that he received from Amazon had a torn cover so would like him to contact me if he is a UTC member.
beehive thomas at aol dot com
Re: Trying to contact Andrew Haworth
Posted: Tue Apr 13, 2021 10:33 am
by Rodleydave
posted on FB and twitter... a very elusive fellow...
Re: Trying to contact Andrew Haworth
Posted: Tue Apr 13, 2021 11:11 am
by Goddy
Without giving too much away, is he in the Northants area?
If so, I can get a message to him......
Re: Trying to contact Andrew Haworth
Posted: Tue Apr 13, 2021 8:26 pm
by CnBtruntru
UK?
Re: Trying to contact Andrew Haworth
Posted: Wed Apr 14, 2021 8:04 pm
by Fretters
Just seen that this Andrew Haworth fella has left a 1 star review on Dave's Amazon listing of the Weller book because the cover was torn. He's saying the packaging was fine so it must have been torn during packing. What he doesn't seem to realise is he's bought it via Amazon Prime, so Amazon themselves packed it, the utter melt.
I wish people realised how damaging 1 star product reviews are on Amazon, especially poorly thought out ones. They can kill your listing and Amazon are never interested in getting rid of them.
Re: Trying to contact Andrew Haworth
Posted: Wed Apr 14, 2021 9:02 pm
by Burnley1989
If I’m unhappy about something I will complain to that person, restaurant etc, I will always give people a chance to sort any issues, before taking it further, I’d only ever leave a bad review if I was ignored as mistakes are easily made and easily resolved.
Some people just love a moan
Re: Trying to contact Andrew Haworth
Posted: Thu Apr 15, 2021 7:18 am
by Grumps
Fretters wrote: ↑Wed Apr 14, 2021 8:04 pm
Just seen that this Andrew Haworth fella has left a 1 star review on Dave's Amazon listing of the Weller book because the cover was torn. He's saying the packaging was fine so it must have been torn during packing. What he doesn't seem to realise is he's bought it via Amazon Prime, so Amazon themselves packed it, the utter melt.
I wish people realised how damaging 1 star product reviews are on Amazon, especially poorly thought out ones. They can kill your listing and Amazon are never interested in getting rid of them.
I don't think amazon pack everything themselves
Re: Trying to contact Andrew Haworth
Posted: Thu Apr 15, 2021 7:38 am
by Bordeauxclaret
People should only use review sections for positive reviews. Everyone knows that.
Perfect system then.
Re: Trying to contact Andrew Haworth
Posted: Thu Apr 15, 2021 9:13 am
by elwaclaret
Sadly just one of the frustrations of on line selling. I once had a negative review because the D-clip in a button badge had moved and was the wrong angle to affix to a jacket. The only thing I could do was reply that by turning it with the thumb you can readjust the pin in the casing...
It was true, helpful and hopefully made them feel an idiot.
Re: Trying to contact Andrew Haworth
Posted: Thu Apr 15, 2021 9:16 am
by Rileybobs
Fretters wrote: ↑Wed Apr 14, 2021 8:04 pm
Just seen that this Andrew Haworth fella has left a 1 star review on Dave's Amazon listing of the Weller book because the cover was torn. He's saying the packaging was fine so it must have been torn during packing. What he doesn't seem to realise is he's bought it via Amazon Prime, so Amazon themselves packed it, the utter melt.
I wish people realised how damaging 1 star product reviews are on Amazon, especially poorly thought out ones. They can kill your listing and Amazon are never interested in getting rid of them.
Where would you expect the person to leave a review if not with the retailer?
Seems like Dave is doing his utmost to track down the buyer and replace the book in which case you would hope that the buyer edits his review.
Re: Trying to contact Andrew Haworth
Posted: Thu Apr 15, 2021 9:34 am
by Murger
Some people just complain in the hope they get a freebie.
Re: Trying to contact Andrew Haworth
Posted: Thu Apr 15, 2021 9:35 am
by claretonthecoast1882
Rileybobs wrote: ↑Thu Apr 15, 2021 9:16 am
Where would you expect the person to leave a review if not with the retailer?
Seems like Dave is doing his utmost to track down the buyer and replace the book in which case you would hope that the buyer edits his review.
If he hasn't contacted the retailer first and tried to get the issue solved and gone straight in for negative feedback it is a bit poor. If he has contacted amazon and been ignored then he has gone lightly but the fact he doesn't mention this in his review seems a bit smacked arse.
Re: Trying to contact Andrew Haworth
Posted: Thu Apr 15, 2021 9:39 am
by Grumps
Murger wrote: ↑Thu Apr 15, 2021 9:34 am
Some people just complain in the hope they get a freebie.
Some people leave good reviews because they have been paid or received some benefit. I've been offered certain things, more often at hotels, if I would leave a good review.
Re: Trying to contact Andrew Haworth
Posted: Thu Apr 15, 2021 10:12 am
by Fretters
Grumps wrote: ↑Thu Apr 15, 2021 7:18 am
I don't think amazon pack everything themselves
It depends how the booked were shipped. They would usually be shipped in bulk in a large box to Amazon who then pack them into their branded packaging.
Re: Trying to contact Andrew Haworth
Posted: Thu Apr 15, 2021 10:38 am
by Grumps
Fretters wrote: ↑Thu Apr 15, 2021 10:12 am
It depends how the booked were shipped. They would usually be shipped in bulk in a large box to Amazon who then pack them into their branded packaging.
I think if the item says fulfilled by amazon they pack it, otherwise it can come direct from the seller, I've had both, but amazon will only deal with complaints at the first stage with items they have fulfilled, others, you have to try and resolve the issue with the seller in the first instance
Re: Trying to contact Andrew Haworth
Posted: Thu Apr 15, 2021 10:38 am
by Billy Balfour
Regarding Amazon reviews. If a product is of poor quality, I'll say so in a review if I can be arsed. If the product is damaged during the packing process or in transit, I get in touch with Amazon, regardless of who fulfilled the order. They always sort it out.
Re: Trying to contact Andrew Haworth
Posted: Thu Apr 15, 2021 11:21 am
by Fretters
Billy Balfour wrote: ↑Thu Apr 15, 2021 10:38 am
Regarding Amazon reviews. If a product is of poor quality, I'll say so in a review if I can be arsed. If the product is damaged during the packing process or in transit, I get in touch with Amazon, regardless of who fulfilled the order. They always sort it out.
Exactly. Andrew Haworth has also left the wrong type of review. He should be leaving a seller review*, not a product review. His complaint is nothing to do with the quality of Dave's writing.
*Amazon would then remove this in any case as it's fulfilled by them, not Dave. They'd then send a replacement to the customer.