Liverpool game - Claiming tickets and ground entry

[Zlatan]

Just out of interest,is there anyone who doesn’t live locally get a ticket on here.

Just wondering g if the new COVID variant may have led them to think again about this.

Or maybe it’s just my isual bad luck when it comes to ballots of any kind....

How does a 450 mile round trip sound? That’s me on Wednesday night

[chipbutty]

I have an issue where I applied for 3 tickets via F and F and 1 of those 3 (who wasn't the applicant) is the only 1 to receive a confirmation email which says that his 'ballot application was successful for ALL the tickets you applied for as part of your friends and family group' but he didn't actually apply.

Have you received your email yet?
I was the lead applicant on a group of 4, they all got their emails around 3pm yesterday, but mine didn't arrive till 11:15 last night.

[Bobzuruncle]

Leisure, I think I posted it further up but I applied for three tickets. I have not received an email but the other two have.

My situation is same, I applied for 3 under F&F and they have received email but not me. I am assuming this means that the individual names went into the ballot but not as a group and hence I haven’t got one (I have checked the spam), I will check tomorrow regardless.

Just for clarity, can someone please confirm whether it is 8:15 or 20:15 that the links will be live (in case the communication from club is an error) ?

[Leisure]

Nowhere in the instructions did it say to keep checking your account before Friday. Many did, which has caused confusion and perhaps made the process seem harder than it actually was, had they just waited till Friday to see if they got the email, or not.

Human nature to keep checking. If people didn't check, how would they know if they'd received it or not?

[Leisure]

Have you received your email yet?
I was the lead applicant on a group of 4, they all got their emails around 3pm yesterday, but mine didn't arrive till 11:15 last night.

No nothing yet.

[Garnerssoap]

I didn’t want to go anyway





Smash the bin dippers for me you jammy gets

[Loyalclaret]

My situation is same, I applied for 3 under F&F and they have received email but not me. I am assuming this means that the individual names went into the ballot but not as a group and hence I haven’t got one (I have checked the spam), I will check tomorrow regardless.

Just for clarity, can someone please confirm whether it is 8:15 or 20:15 that the links will be live (in case the communication from club is an error) ?

72hours from 20:15 kick off on Wednesday. So yes it should be PM

[Bobzuruncle]

I won’t be miffed if I don’t get one as I realise it’s a ballot but the other two on my F&F (my kids) will feel incredibly guilty.

[Grumps]

Human nature to keep checking. If people didn't check, how would they know if they'd received it or not?

When the email arrived yesterday?

[Leisure]

When the email arrived yesterday?

But they'd have to have checked to see if it was there. It didn't say that it would be sent out at 5pm yesterday, it said 'by'.

[Targetman]

When the email arrived yesterday?

According to my account I have been successful in obtaining a ticket, ......"This is confirmation of your purchase".....
It then gives me a reference number, different to the reference given on my ballot applicication.

There are screenshots higher on this thread of emails that successful applicants have received, I haven't received that email, and it seems I'm not the only one.

How then would I have known that I have been successful if I hadn't been checking my account?

[Grumps]

But they'd have to have checked to see if it was there. It didn't say that it would be sent out at 5pm yesterday, it said 'by'.

I was talking about people checking their purchase history and such on their account, which they were never advised to do, not checking emails, which would be understandable

[Sean Dyche's Watch]

It will be interesting to see the content of the mandatory health questionnaire, and if anyone's offer of a ticket is retracted due to what is disclosed on the questionnaire.

[The Enclosure]

If a person applied for a ticket for himself and say 3 family/friend tickets, if he was successful in the ballot does that mean he gets 4 tickets.? Or is each person balloted seperately?
Ps. I didn't get a ticket lol.

[Goobs]

If a person applied for a ticket for himself and say 3 family/friend tickets, if he was successful in the ballot does that mean he gets 4 tickets.? Or is each person balloted seperately?
Ps. I didn't get a ticket lol.

Email states (in bold capitals) all members get tickets.

[Grumps]

According to my account I have been successful in obtaining a ticket, ......"This is confirmation of your purchase".....
It then gives me a reference number, different to the reference given on my ballot applicication.

There are screenshots higher on this thread of emails that successful applicants have received, I haven't received that email, and it seems I'm not the only one.

How then would I have known that I have been successful if I hadn't been checking my account?

You may not have got a ticket?

[Leisure]

FOR CLARIFICATION
The club have confirmed to me that for anyone who applied for a number of tickets through their Friends and Family and at least one of them has received a confirmation email stating that they have been successful (even if that person isn't the lead applicant), this means that all those people you applied for have been successful. Apparently emails are still being delivered and people should also check their Spam box. Everyone then should log in to tickets.burnleyfc.com from Sunday 16th May at 8.15pm to claim your tickets.
Hope that this clarifes things.

[Top Claret]

The fairest way would have been doing it through the points system like we do for away games, this would have been fairer with the loyalist fans being able to attend.

I have never used family and friends and have little understanding of it, but it appears to me that people who have multiple F&F have been able to get multiple goes at the ballot which is very unfair. The ballot was obviously rigged with those who have the most F&F getting first dabs.

[ClaretTony]

The fairest way would have been doing it through the points system like we do for away games, this would have been fairer with the loyalist fans being able to attend.

I have never used family and friends and have little understanding of it, but it appears to me that people who have multiple F&F have been able to get multiple goes at the ballot which is very unfair. The ballot was obviously rigged with those who have the most F&F getting first dabs.

It's nothing like that, although you do admit you have little understanding. Friends & family is set up for purchasing away tickets so groups of friends/family can order together to get seats together. This ballot was obviously not rigged and it wasn't possible to get multiple goes in the ballot. I applied for three (me, brother and one friend) - that was it, we weren't able to make a second application.

[Barry_Chuckle]

it appears to me that people who have multiple F&F have been able to get multiple goes at the ballot which is very unfair. The ballot was obviously rigged with those who have the most F&F getting first dabs.

Incorrect....... applications for say 3 tickets through F&F would have had 1 opportunity for 3 tickets, not 3 opportunities for 3 tickets.

[taio]

Unfortunately unsuccessful for two tickets ordered under F&F. No problems with that at all - there were always going to be winners and losers and it’s simply tough luck I fell on the wrong side of it.

[Top Claret]

It's nothing like that, although you do admit you have little understanding. Friends & family is set up for purchasing away tickets so groups of friends/family can order together to get seats together. This ballot was obviously not rigged and it wasn't possible to get multiple goes in the ballot. I applied for three (me, brother and one friend) - that was it, we weren't able to make a second application.

Did your brother and friend also apply under there own names?

[wilks_bfc]

Did your brother and friend also apply under there own names?

They weren’t able to.
Once you clarets number was registered through one application, you wasn’t able to make another

Just like you are not able to purchase multiple away tickets on the same clarets number (whilst on not in general sale)

[Targetman]

You may not have got a ticket?

Yes thats what I thought also, but if that is the case then why does it tell me...."Ballot Liverpool FC. - This is confirmation of your purchase." And then gives me a reference number.

In my account it also gives me confirmation that I was entered for the ballot and gives me a different reference number.

So maybe you can understand why several people on this site are a little perplexed with the ticket situation.

[ClaretTony]

Did your brother and friend also apply under there own names?

No - they couldn't - it was one application per person either individually or through friends and family - no one had two places in the ballot.

[Longsider]

Only just seen this. Can you pay on the gate. ?

[ClaretTony]

So maybe you can understand why several people on this site are a little perplexed with the ticket situation.

I think most of us are perplexed at the whole farce from season tickets to the way this has been processed.

[Top Claret]

They weren’t able to.
Once you clarets number was registered through one application, you wasn’t able to make another

Just like you are not able to purchase multiple away tickets on the same clarets number (whilst on not in general sale)

Fair enough that answers my question.

Read above, one fella with kids who applied for 3 tickets only got 2 and now won't be going, this could be happening on multiple occasions with people not going because they can't sit with friends and family.

So who is going to use his tickets?

[Rileybobs]

Fair enough that answers my question.

Read above, one fella with kids who applied for 3 tickets only got 2 and now won't be going, this could be happening on multiple occasions with people not going because they can't sit with friends and family.

So who is going to use his tickets?

I thought we have been told that if your application is successful everyone in your party will get a ticket.

[wilks_bfc]

All applications within the group will have a ticket

[Leisure]

Fair enough that answers my question.

Read above, one fella with kids who applied for 3 tickets only got 2 and now won't be going, this could be happening on multiple occasions with people not going because they can't sit with friends and family.

So who is going to use his tickets?

He has got 3 tickets. Please read my post at 10:44.

[IanMcL]

How does a 450 mile round trip sound? That’s me on Wednesday night

Lucky you!
I was ready for 470 myself but no ticket.

[MT03ALG]

No ticket for me but not too worried. After today I will be satisfied with watching the Liverpool goals on TV !!

[Zlatan]

Lucky you!
I was ready for 470 myself but no ticket.

Not sure I’m that lucky after today

[IanMcL]

You will love it!
Double over Liverpool is a rare commodity.

[Bosscat]

You will love it!
Double over Liverpool is a rare commodity.

Brothers last words as he left for home after final whistle "thank **** we didn't get tickets for Liverpool" I said "we will do the double over them "

[cricketfieldclarets]

They weren’t able to.
Once you clarets number was registered through one application, you wasn’t able to make another

Just like you are not able to purchase multiple away tickets on the same clarets number (whilst on not in general sale)

They were as i know someone who applied twice. Once as an inidvidual and once as a group.

[Leisure]

They were as i know someone who applied twice. Once as an inidvidual and once as a group.

So what tickets did they get?

[cricketfieldclarets]

So what tickets did they get?

The one as an inidvidual as earlier on the thread. also as earlier on the thread, only reason all ended up applying in dribs and drabs and not as the four we intended was because of the issues with the ticketing system. Had we not had those issues, we would have applied once all together. And either all or none got in.

[lagerbilly]

I applied for 3 on f&f. However only 2 emails have been received. Without the email you can't reply and do the health check, without the health check no ticket

[claret wizard]

It implies that the healthcheck can be done by the lead applicant. Which makes sense as there will be people attending who can’t complete an online form, too young, too old, no pc etc.

[Leisure]

I applied for 3 on f&f. However only 2 emails have been received. Without the email you can't reply and do the health check, without the health check no ticket

Doesn't matter that you all didn't get emails, just log into your accounts at tickets.burnleyfc.com at 8.15pm tonight and you should get all the ticket details.

[Leisure]

The one as an inidvidual as earlier on the thread. also as earlier on the thread, only reason all ended up applying in dribs and drabs and not as the four we intended was because of the issues with the ticketing system. Had we not had those issues, we would have applied once all together. And either all or none got in.

So was the one who got one, also included in the F and F application that wasn't successful?

[Targetman]

I applied for 3 on f&f. However only 2 emails have been received. Without the email you can't reply and do the health check, without the health check no ticket

Where does it state that you can't do the health check without the email?

[Sean Dyche's Watch]

In my view, the mandatory health questionnaire is just a tick box exercise.

Is anyone who has been successful in the ballot going to disclose anything that may jeopardise their entry to the ground on Wednesday evening?

If there are any disclosures made, are they going to being checked and actioned where appropriate by the club?

[Sean Dyche's Watch]

It implies that the healthcheck can be done by the lead applicant. Which makes sense as there will be people attending who can’t complete an online form, too young, too old, no pc etc.

Is the lead applicant going to be able to complete the health questionnaire accurately for everyone in their group?

[Sean Dyche's Watch]

I applied for 3 on f&f. However only 2 emails have been received. Without the email you can't reply and do the health check, without the health check no ticket

You don't reply to the email, I understand that when you log into your account within 72 hours of the game commencing, you will be presented with a health questionnaire to complete and an updated supporter code of conduct to agree to before being able to access the e-ticket.

[Foulthrow]

When is going to be the best time to do the questionnaire? If you do it straightaway are you going to end up with terrible seats on the front row of the lower tier? Anyone know how it’s going to work?

[lagerbilly]

Cheers. I am sure it will all become clear this evening

[Sean Dyche's Watch]

When is going to be the best time to do the questionnaire? If you do it straightaway are you going to end up with terrible seats on the front row of the lower tier? Anyone know how it’s going to work?

I would think the seat location has already been allocated by the club, and will be revealed to the season ticket holder upon submission of the health questionnaire, and acceptance of the updated supporter code of conduct.