Liverpool game - Claiming tickets and ground entry

[shulgin]

We have three tickets but everytime I try, i get to the last page and get a w6 error code. Have tried on different devices.

[Grumps]

To repeat - This can be a drivers licence, national ID card, student ID, NHS ID, a bus pass, work ID or a passport.
Not all those are necessarily photo ID!

Taken from the club info, you posted... It states photo ID,

All supporters Aged 16 and over will be required to show photo ID with their match ticket. This can be a drivers licence, national ID card, student ID, NHS ID, a bus pass, work ID or a passport

[Bobzuruncle]

We have three tickets but everytime I try, i get to the last page and get a w6 error code. Have tried on different devices.

If you’re using ios platforms just keep trying it took me while but got there in the end.

[BFC123]

For anyone who hasn’t received an email, it’s worth checking your account anyway. I had the “success” notice in my purchase history but none of the people on my application received an email to say we’d been successful. Just checked my account though and was able to confirm my tickets.

Just bumping this to the next page in case anyone missed it.

[Somethingfishy]

Only allowing me to have my ticket but not the daughters who i included in my friends and family application. Daughter is in tears here as im desperately trying to come to terms with a shambles of a website. At one point it said i had 7 tickets ordered but was only showing the two..one of which i couldnt have!

[Targetman]

Taken from the club info, you posted... It states photo ID,

All supporters Aged 16 and over will be required to show photo ID with their match ticket. This can be a drivers licence, national ID card, student ID, NHS ID, a bus pass, work ID or a passport

Just thought I would let you know that I did indeed get a Liverpool ticket even though as we discussed yesterday I didnt get the email.

So it's a good job that I checked my account or I wouldn't have known that I had been successful.
I seem to recall that you were saying that some of these problems were being caused by people who were checking their accounts?

[simonclaret]

Only allowing me to have my ticket but not the daughters who i included in my friends and family application. Daughter is in tears here as im desperately trying to come to terms with a shambles of a website. At one point it said i had 7 tickets ordered but was only showing the two..one of which i couldnt have!

You need to allocate each ticket in your basket to a F+F number and press Update... good luck

[Leisure]

Only allowing me to have my ticket but not the daughters who i included in my friends and family application. Daughter is in tears here as im desperately trying to come to terms with a shambles of a website. At one point it said i had 7 tickets ordered but was only showing the two..one of which i couldnt have!

Seems strange that you were able to order 7 when the club had stated that it was a max of 6? However, after ordering did you receive a confirmation email that stated that you had successfully ordered 7? Not sure just what you mean by 'but was only showing the two..one of which i couldnt have!' ?

[Targetman]

Nowhere in the instructions did it say to keep checking your account before Friday. Many did, which has caused confusion and perhaps made the process seem harder than it actually was, had they just waited till Friday to see if they got the email, or not.

This quote.

I didn't get the email but got the ticket because I DID keep checking my account.

[Somethingfishy]

You need to allocate each ticket in your basket to a F+F number and press Update... good luck

I did that the first time but it said i needed to change the number. Anyway I have finally found a way and managed to get my tickets.

A degree in the illogical needed to navigate that ticketing system. Needs a serious overhaul.

[Somethingfishy]

Seems strange that you were able to order 7 when the club had stated that it was a max of 6? However, after ordering did you receive a confirmation email that stated that you had successfully ordered 7? Not sure just what you mean by 'but was only showing the two..one of which i couldnt have!' ?

It was saying i had 7 in my basket..but the basket in the top corner was saying 2..whilst i had the red warning banner saying i was only allowed 1! Mental.

[Leisure]

It was saying i had 7 in my basket..but the basket in the top corner was saying 2..whilst i had the red warning banner saying i was only allowed 1! Mental.

How many tickets did it say you had in the red banner? So have you now got all 7 tickets?

[Somethingfishy]

How many tickets did it say you had in the red banner? So have you now got all 7 tickets?

No. I only wanted 2. It was saying I had 7 somewhere but was only letting me have one initially in the red banner. After several attempts I have managed to get the 2 tickets.
I had a lot less trouble when I applied for the ballot.

[Leisure]

No. I only wanted 2. It was saying I had 7 somewhere but was only letting me have one initially in the red banner. After several attempts I have managed to get the 2 tickets.
I had a lot less trouble when I applied for the ballot.

Ok. Just glad that you got your tickets.

[shulgin]

I did that the first time but it said i needed to change the number. Anyway I have finally found a way and managed to get my tickets.

A degree in the illogical needed to navigate that ticketing system. Needs a serious overhaul.

Please can you let me know how? I'm in a similar pickle, trying to get my three tickets. Trying all sorts but keep going round in circles...

[edlass]

Bloody hell. Facepalm. My Dad and I both received confirmation emails telling us to "click here" which we did and selected our seats but they are nowhere near each other. I didn't realise I should have selected two and done the friends and family drop down.

[Somethingfishy]

Please can you let me know how? I'm in a similar pickle, trying to get my three tickets. Trying all sorts but keep going round in circles...

When it asks for you for how many tickets..select the total number you asked for including friends and family. Then when it comes up with the seats allocate a person to each ticket off your friends and family. Then remember to update your basket. From there it should let you checkout. Hope that helps.

[Granny WeatherWax]

Took 2 mins to sort for the 4 people I ordered for. The website isn’t great by any means but it’s not where near as difficult as some make out.

[lagerbilly]

Edited

[strayclaret]

Well that was exciting . At one stage it said I had purchased 72 tickets. Had 4 attempts had 4 in my basket, 2 for Jimmy Mac and 2 for JH.
Couldn’t purchase anything. Cleared basket and had another go and finally got one for my stand the BL, a bit nearer to the front than normal, so I better take an extra blanket .
No instructions though about what time I should arrive, perhaps they will come later ??
Game on.

[shulgin]

When it asks for you for how many tickets..select the total number you asked for including friends and family. Then when it comes up with the seats allocate a person to each ticket off your friends and family. Then remember to update your basket. From there it should let you checkout. Hope that helps.

Cheers. Yep, tried that before and again several times. Still getting nowhere. A frustrating call to the ticket office awaits.

[Leisure]

Bloody hell. Facepalm. My Dad and I both received confirmation emails telling us to "click here" which we did and selected our seats but they are nowhere near each other. I didn't realise I should have selected two and done the friends and family drop down.

Suggest that you contact the club and explain your situation and ask if it's possible to sit you together.

[Leisure]

Looks like no email no ticket. 3 requested , 2 emails received, 2 tickets in the basket

If you ordered 3 through F and F it shouldn't matter how few emails you received, you should have 3 tickets. Have you tried entering 3 when it asks how many tickets you require?

[Leisure]

Well that was exciting . At one stage it said I had purchased 72 tickets. Had 4 attempts had 4 in my basket, 2 for Jimmy Mac and 2 for JH.
Couldn’t purchase anything. Cleared basket and had another go and finally got one for my stand the BL, a bit nearer to the front than normal, so I better take an extra blanket .
No instructions though about what time I should arrive, perhaps they will come later ??
Game on.

How were you able to select your stand/seats???

[Acting Claret]

I didn’t get the email but I’ve tried my luck and I’ve got a ticket.
I was one of those that got the successful email after clicking resend but not the other email. So for a couple of days I’ve thought I’ve been unsuccessful.
It’s a shambles.
How many in my boat will not try? The club will be expecting them to turn up.

[Granny WeatherWax]

How were you able to select your stand/seats???

I deleted and selected again a few times as it kept putting us in bee hole lower. Got an upper tier eventually.

[Goody1975]

How were you able to select your stand/seats???

Keep clearing your basket and going through the process again until you get reasonable seats in a stand you want.

[Somethingfishy]

I deleted and selected again a few times as it kept putting us in bee hole lower. Got an upper tier eventually.

I also did this for the JH. Kept offering me lower and i normally sit in the upper. Ended up with seats similar but a lot higher up.

[Granny WeatherWax]

I also did this for the JH. Kept offering me lower and i normally sit in the upper. Ended up with seats similar but a lot higher up.

Im normally JH upper on half way. I’ve ended up with JM upper which will make a nice change for 1 game.

[strayclaret]

How were you able to select your stand/seats???

I couldn’t eventually 5th time it found me the BL

[FeedTheArf]

I deleted and selected again a few times as it kept putting us in bee hole lower. Got an upper tier eventually.

I wasn’t clever enough to think of that, I was too excited! Normally sit JML but got tickets for JHU. Weirdly they’re the exact same seats I bought for a cup game a couple of seasons back.

I don’t care where I am really, couldn’t be happier to be going back on the Turf!!

[Leisure]

Keep clearing your basket and going through the process again until you get reasonable seats in a stand you want.

Ok. Strange.

[Leisure]

Anybody seen anything yet about staggered entry times and ID requirements?

[Leisure]

For anyone who originally applied but didn't receive an email confirming that they'd got tickets in the ballot, please check your accounts. I've heard from 2 different people who this applied to and they've ended up with tickets!

[Somethingfishy]

Ok. Strange.

Nah..the forecast for Wednesday is rain. So the lower JH was never a consideration

[Winstonswhite]

Has anyone got tickets allocated to the Bob lord?

[Leisure]

Has anyone got tickets allocated to the Bob lord?

See Strayclaret post above at 10:37pm

[Burnleyareback2]

Has anyone got tickets allocated to the Bob lord?

Yes, like others have said very close to our ST seats

[Burnleyareback2]

Anybody seen anything yet about staggered entry times and I'd requirements?

Nothing.
Well done though Leisure on your ticketing mission on here. It’s genuinely appreciated

[Goody1975]

Nah..the forecast for Wednesday is rain. So the lower JH was never a consideration

This.

Especially when it was offering me Row B

[Leisure]

Nothing.
Well done though Leisure on your ticketing mission on here. It’s genuinely appreciated

Cheers but just doing this in my role as a member of the Burnley FC Supporters' Groups committee.

[CaptainKirk]

looks like a right old rigmorall from a distance - hope none of you leave early after all this trouble to beat the traffic.

[todclaret]

For anyone who originally applied but didn't receive an email confirming that they'd got tickets in the ballot, please check your accounts. I've heard from 2 different people who this applied to and they've ended up with tickets!

I seem to be another one.
Can't find an email saying I have been successful anywhere, but my purchase history shows as successful and I have acquired and printed off QR codes for my dad and myself.

[steve1264b]

**** FAO LEISURE***

Hi Pete

When i first registered for the SSO i was given a new clarets number, renewed my season tickets with that number.

Ive been to the ticket office and was told this had happened to several accounts. I had go to the ticket office to get into the ballot for Liverpool,they took my details and said it would be sorted.

Ive been successful but under my old clarets number which doesn't have an account so i can't access them online.

I will go back to the ticket office today so not asking you to sort out.

However, could you raise this wider issue with the developers, there must lots like me who dont have any loyalty points and who won't be able to get away tickets until the two accounts are merged.

Keep up the good work it is appreciated

steve

[claretonthecoast1882]

Anybody seen anything yet about staggered entry times and ID requirements?

I have staggered in at all different times, the Saturday 5.30pm kick offs are the worst

[Leisure]

**** FAO LEISURE***

Hi Pete

When i first registered for the SSO i was given a new clarets number, renewed my season tickets with that number.

Ive been to the ticket office and was told this had happened to several accounts. I had go to the ticket office to get into the ballot for Liverpool,they took my details and said it would be sorted.

Ive been successful but under my old clarets number which doesn't have an account so i can't access them online.

I will go back to the ticket office today so not asking you to sort out.

However, could you raise this wider issue with the developers, there must lots like me who dont have any loyalty points and who won't be able to get away tickets until the two accounts are merged.

Keep up the good work it is appreciated

steve

Will do Steve. Hope you get sorted. Let me know if not.

[steve1264b]

Pete, now they have removed the clarets number option to log in with you can't access your old accounts, i know of one other friend with the same issue

[Targetman]

Anybody seen anything yet about staggered entry times and ID requirements?

It says on the club info regarding tickets that information about staggered entry times will be announced in due course.

Maybe they will put something out today or tomorrow?

[dushanbe]

I got no email, no update on my account but thought I'd try this morning. The website lets you add tickets to your basket, go through the whole process until you get to the health survey. When you fill that in and confirm, it boots you back to the basket. Worth a try.

[claretblue]

I got no email, no update on my account but thought I'd try this morning. The website lets you add tickets to your basket, go through the whole process until you get to the health survey. When you fill that in and confirm, it boots you back to the basket. Worth a try.

I did the same - with no success!

just shows how desperate we are dushanbe!