And so it begins.

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cricketfieldclarets
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And so it begins.

Post by cricketfieldclarets » Sat May 08, 2021 9:04 am

Season ticket holder. As are the other members of my group.

Computer says no. :lol:
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Bobzuruncle
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Re: And so it begins.

Post by Bobzuruncle » Sat May 08, 2021 9:07 am

I got that but just pressed basket and kept going until ballot confirmation

cricketfieldclarets
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Re: And so it begins.

Post by cricketfieldclarets » Sat May 08, 2021 9:15 am

Bobzuruncle wrote:
Sat May 08, 2021 9:07 am
I got that but just pressed basket and kept going until ballot confirmation
No such luck. Oh and it also tells you to ring the premium rate ticket office number to fix it.

Oh and you can’t reset password. When it doesn’t recognise the correct password you obviously want to reset it. But no.

😂😂😂😂😂😂
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clansman
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Re: And so it begins.

Post by clansman » Sat May 08, 2021 9:17 am

I keep getting similar message and can’t get anywhere. Apparently I’d applied for 71 tickets even though it was my first application!!!

cricketfieldclarets
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Re: And so it begins.

Post by cricketfieldclarets » Sat May 08, 2021 9:20 am

clansman wrote:
Sat May 08, 2021 9:17 am
I keep getting similar message and can’t get anywhere. Apparently I’d applied for 71 tickets even though it was my first application!!!
Same.

I’m genuinely not that arsed to keep messing about. Better things to do. But the club need to know how pathetic this is.

Bobzuruncle
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Re: And so it begins.

Post by Bobzuruncle » Sat May 08, 2021 9:24 am

Oh dear ! I did get a few error messages (and ploughed on) but none like that

Claretforshaw
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Re: And so it begins.

Post by Claretforshaw » Sat May 08, 2021 9:52 am

I got to checkout and then “select payment option” when nothing happens as the ticket is free. I assume I am in the ballot but no confirmation appeared !

martin_p
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Re: And so it begins.

Post by martin_p » Sat May 08, 2021 9:55 am

Claretforshaw wrote:
Sat May 08, 2021 9:52 am
I got to checkout and then “select payment option” when nothing happens as the ticket is free. I assume I am in the ballot but no confirmation appeared !
You should have a screen confirming you’re in the ballot and an email as well.

Zlatan
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Re: And so it begins.

Post by Zlatan » Sat May 08, 2021 9:56 am

I had no problems at all, who do I moan to?


;)
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cricketfieldclarets
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Re: And so it begins.

Post by cricketfieldclarets » Sat May 08, 2021 11:23 am

Zlatan wrote:
Sat May 08, 2021 9:56 am
I had no problems at all, who do I moan to?


;)
Nobody if it worked. 8-)

bobinho
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Re: And so it begins.

Post by bobinho » Sat May 08, 2021 11:33 am

Zlatan wrote:
Sat May 08, 2021 9:56 am
I had no problems at all, who do I moan to?


;)
Nearly wee’d reading that.... :lol: :lol: :lol:

AfloatinClaret
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Re: And so it begins.

Post by AfloatinClaret » Sat May 08, 2021 11:37 am

cricketfieldclarets wrote:
Sat May 08, 2021 11:23 am
Nobody if it worked. 8-)
What a ridiculous thing to say! This is not any old message board/forum, it's The Claret's Forum; moaning, bitching and complaining about anything and everything is compulsory, check with CT, but I'm fairly sure it's actually written into the forum rules. ;)

Steve-Harpers-perm
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Re: And so it begins.

Post by Steve-Harpers-perm » Sat May 08, 2021 11:40 am

Zlatan wrote:
Sat May 08, 2021 9:56 am
I had no problems at all, who do I moan to?


;)
Same here just like when renewing season tickets. Bloody disgrace it worked.
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Bosscat
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Re: And so it begins.

Post by Bosscat » Sat May 08, 2021 11:42 am

Got an email confirming
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No problems at all F&F so me and my Bro in the ballot 👍🙂👍

Claretforshaw
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Re: And so it begins.

Post by Claretforshaw » Sat May 08, 2021 12:04 pm

martin_p wrote:
Sat May 08, 2021 9:55 am
You should have a screen confirming you’re in the ballot and an email as well.
Thank you Martin, I didn't complete the free payment box properly, but all sorted now and email confirmation received.

clansman
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Re: And so it begins.

Post by clansman » Sat May 08, 2021 12:05 pm

I sorted mine. Problem was I followed link from a tweet by mr pace. Once I started again and went straight to bcc site and my account it worked.
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Sproggy
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Re: And so it begins.

Post by Sproggy » Sat May 08, 2021 12:36 pm

Worked fine for me. No issues.

Leisure
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Re: And so it begins.

Post by Leisure » Sat May 08, 2021 12:50 pm

Info from the club for those either getting messages about multiple applications or struggling to login -

Yes we are aware of this issue – its with the support team looking for a fix.
Please direct them to complete the SSO support form on the ballot story (half way down) and they will be replied to in turn – and if they do that they will be entered into the ballot manually if they are eligible. If its not fixed before the ballot deadline – which im sure it will – they will be entered manually by us.
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Juan Tanamera
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Re: And so it begins.

Post by Juan Tanamera » Sat May 08, 2021 1:01 pm

Took me about 90 seconds to complete.
I should get an extra ticket for being a clever ****. :D
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ewanrob
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Re: And so it begins.

Post by ewanrob » Sat May 08, 2021 3:16 pm

I'm my sons carer, he pays for his ticket I get mine free as his assistant. Tried getting tickets for us both thru my account, computer says no.....no idea if I can get around it.

Dark Cloud
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Re: And so it begins.

Post by Dark Cloud » Sat May 08, 2021 3:41 pm

I've just bought a deck chair and some cans and filled a thermos and I'm off to sit outside the ticket office. By the time the tickets are being dished out the line will probably reach the cricket ground gates, but hopefully I'll be near the front!

Leisure
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Re: And so it begins.

Post by Leisure » Sat May 08, 2021 4:08 pm

ewanrob wrote:
Sat May 08, 2021 3:16 pm
I'm my sons carer, he pays for his ticket I get mine free as his assistant. Tried getting tickets for us both thru my account, computer says no.....no idea if I can get around it.
Suggest that you contact the Ticket Office or complete the SSO support form on the article yesterday on the club website.

bfcmik
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Re: And so it begins.

Post by bfcmik » Sat May 08, 2021 4:29 pm

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Sean Dyche's Watch
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Re: And so it begins.

Post by Sean Dyche's Watch » Sat May 08, 2021 5:47 pm

bfcmik wrote:
Sat May 08, 2021 4:29 pm
ballot email.JPG
Your application reference number suggests there's been around 1400 applications made since 9.00am today.

Leisure
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Re: And so it begins.

Post by Leisure » Sat May 08, 2021 6:49 pm

Sean Dyche's Watch wrote:
Sat May 08, 2021 5:47 pm
Your application reference number suggests there's been around 1400 applications made since 9.00am today.
And if most people have applied for at least 2 seats then almost 3000 applications.

Bosscat
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Re: And so it begins.

Post by Bosscat » Sat May 08, 2021 7:05 pm

Sean Dyche's Watch wrote:
Sat May 08, 2021 5:47 pm
Your application reference number suggests there's been around 1400 applications made since 9.00am today.
Its 440 after ours 🙂

yorkyclaret
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Re: And so it begins.

Post by yorkyclaret » Sat May 08, 2021 7:30 pm

Can anyone translate this? In order to purchase your selected product, Liverpool FC-Ballot Application, other products need to have been processed to meet the eligibility criteria. You must have Season Ticket 2021-2022. You will need to reallocate these items to another customer and update your basket.

Leisure
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Re: And so it begins.

Post by Leisure » Sat May 08, 2021 7:36 pm

yorkyclaret wrote:
Sat May 08, 2021 7:30 pm
Can anyone translate this? In order to purchase your selected product, Liverpool FC-Ballot Application, other products need to have been processed to meet the eligibility criteria. You must have Season Ticket 2021-2022. You will need to reallocate these items to another customer and update your basket.
Possibly saying that you're not an existing season ticket holder. Are you?

yorkyclaret
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Re: And so it begins.

Post by yorkyclaret » Sat May 08, 2021 7:53 pm

Yes I am.

Leisure
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Re: And so it begins.

Post by Leisure » Sat May 08, 2021 7:56 pm

yorkyclaret wrote:
Sat May 08, 2021 7:53 pm
Yes I am.
OK, Try emailing the SLO - slo@burnleyfc.com

yorkyclaret
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Re: And so it begins.

Post by yorkyclaret » Sat May 08, 2021 8:09 pm

Thanks, will give it another try tomorrow, my first try it said I was only allowed one and I already had 37!

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