Help required please - Clarets account

[The Hung Juror]

Can someone please remind me how to update an old Clarets account to the new site.

Did mine sometime ago, but did not do the kids.

The new site specifically asks for email and password, but my kids don't have an email registered on their old accounts. They both have Clarets numbers, but now it only lets you put in an email addresses.

Being told I've been successful in the ballot, but like others its only showing 1 ticket when i applied for 3.

Thanks for any help.

[wilks_bfc]

Have you tried inputting the clarets number?

Know it says “email address” but I’m sure others have been to access using the number

[The Hung Juror]

Yes, I've tried that and you could do that previously. It gave you the option of either putting in an email address or Clarets number.

If you put your Clarets number in, you just get "Email field contains an invalid Email address".

Thanks anyway.

[ClaretTony]

I’d just keep them in friends and family for now

[steve1264b]

How many of us have been issued with new clarets numbers so have no loyalty points!!!

Ive been to the ticket office, was told i was one of several accounts who haven't transferred properly, they took all my details and said it would be sorted.

[SalisburyClaret]

Yes, I've tried that and you could do that previously. It gave you the option of either putting in an email address or Clarets number.

If you put your Clarets number in, you just get "Email field contains an invalid Email address".

Thanks anyway.

I had exactly the same, emailed the club and it was sorted ( took a week for the response)

[SouthLondonexile]

Just out of interest - did the club email you to say you had been successful in the ballot?
If so I think the club should also inform those who have been unsuccessful in the ballot.
STOP PRESS - . Just read the club website about the ticket ballot, everyone who has been successful will be informed by 5pm today.

[Leisure]

Just out of interest - did the club email you to say you had been successful in the ballot?
If so I think the club should also inform those who have been unsuccessful in the ballot.
STOP PRESS - . Just read the club website about the ticket ballot, everyone who has been successful will be informed by 5pm today.

And those unsuccessful will not be notified.

[ClaretTony]

Just out of interest - did the club email you to say you had been successful in the ballot?
If so I think the club should also inform those who have been unsuccessful in the ballot.
STOP PRESS - . Just read the club website about the ticket ballot, everyone who has been successful will be informed by 5pm today.

They did make it clear that those unsuccessful wouldn’t receive any notification

[The Hung Juror]

Thanks for your comments.

[Leisure]

Thanks for your comments.

If you can't sort it, email either slo@burnleyfc.com or ticketoffice@burnleyfc.com