Re: Phase 2 renewals and Phase 3 update

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Claretblood
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Re: Re: Phase 2 renewals UPDATE

Post by Claretblood » Mon May 24, 2021 12:07 pm

Received email and letter saying we was being relocated due to ground improvements . Called in the ticket office Liverpool game to inquire , was told our seats have gone. We was in block 4 , block 5 and 6 are having the improvements 😡

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Re: Re: Phase 2 renewals UPDATE

Post by 2 Bee Holed » Mon May 24, 2021 12:09 pm

Leisure wrote:
Mon May 24, 2021 9:20 am
So you're paying a deposit for a seat but you don't know just which seat??

Leisure:

I have just paid £20 deposit for two seats.

Never mind, "you don't know which seat",
I don't even know which f**king stand!!!!!

Remind me how long they have had to think about all this, 14 mths?

Why do I often find myself banging my head on a wall, with BFC? :evil: :evil:

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Re: Re: Phase 2 renewals UPDATE

Post by Whitgord » Mon May 24, 2021 12:42 pm

I emailed ticket office and they have replied that my seat is still my seat. Yippee.

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Re: Re: Phase 2 renewals UPDATE

Post by Darthlaw » Mon May 24, 2021 12:45 pm

Had my seats confirmed as mine too (for now).

(wipes brow smiley)

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Re: Re: Phase 2 renewals UPDATE

Post by 2 Bee Holed » Mon May 24, 2021 12:55 pm

Darthlaw wrote:
Mon May 24, 2021 12:45 pm
Had my seats confirmed as mine too (for now).

(wipes brow smiley)
How do you know? Do you have to email the club?

Only 4000 emails for them to do if that's the case. :D

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Re: Re: Phase 2 renewals UPDATE

Post by Darthlaw » Mon May 24, 2021 12:55 pm

Yeah, I emailed.

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Re: Phase 2 renewals UPDATE

Post by arise_sir_charge » Mon May 24, 2021 1:05 pm

Surely it’s as simple as your £10 is securing your season ticket seat?

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Re: Phase 2 renewals UPDATE

Post by 2 Bee Holed » Mon May 24, 2021 1:12 pm

arise_sir_charge wrote:
Mon May 24, 2021 1:05 pm
Surely it’s as simple as your £10 is securing your season ticket seat?
You would have thought so. But no message I received or the confirmation email for my deposit mentions the seat or even the stand. I assume that's why people are emailing the ticket office.

But hey let's make this as complicated as possible.

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Re: Phase 2 renewals UPDATE

Post by redwasp » Mon May 24, 2021 2:39 pm

I've just been down to the ticket office. There were a couple of guys in, one was getting a bit worked up about losing his seat and having a shouting match with the staff. But a nice young girl came and sorted me out in a couple of minutes with no problems.

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Re: Phase 2 renewals UPDATE

Post by Jambounchained » Mon May 24, 2021 2:40 pm

Well I’ve managed to pay me season ticket deposit (finally).

Had to pay it from my debit card rather than my credit card because that wouldn’t work for some reason unbeknown to myself.

No idea what seat I might get though, there’s absolutely nothing on my account which mentions my previous seat.

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Re: Phase 2 renewals

Post by standishclarets » Mon May 24, 2021 3:14 pm

Leisure wrote:
Fri May 21, 2021 5:37 pm
Can I suggest that you try to have a word with Elaine in the Ticket Office. Whilst that email may be factually correct, she has always been prepared to try to address individual issues.
Thanks very much for the info. Couldn't do it last Friday as I needed to speak to my daughter over the weekend (we have seats together) to discuss. So, I've tried this morning and afternoon to speak to her but just have to leave a message on the answerphone. No doubt busy with phase 2 :(

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Re: Re: Phase 2 renewals UPDATE

Post by Brucefanclaret » Mon May 24, 2021 3:17 pm

Did ours by phone this morning. Helpful young woman said our usual seats were reserved for us.
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Re: Re: Phase 2 renewals UPDATE

Post by claretblue » Mon May 24, 2021 4:00 pm

Brucefanclaret wrote:
Mon May 24, 2021 3:17 pm
Did ours by phone this morning. Helpful young woman said our usual seats were reserved for us.
you got through Bruce! :o
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Re: Phase 2 renewals UPDATE

Post by Conroysleftfoot » Mon May 24, 2021 4:26 pm

Just wanted to give the Club praise for their quick response to a query I had about the phase 2 renewals. I emailed them earlier this afternoon and received a response within minutes. Great customer service.
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Re: Phase 2 renewals UPDATE

Post by 2 Bee Holed » Mon May 24, 2021 4:43 pm

Conroysleftfoot wrote:
Mon May 24, 2021 4:26 pm
Just wanted to give the Club praise for their quick response to a query I had about the phase 2 renewals. I emailed them earlier this afternoon and received a response within minutes. Great customer service.
Yes my reply only took 10 minutes. As per the advice above, I asked them to confirm which seats my 2x £10 deposits (which I had just paid) were for. Gave them both clarets numbers and both adjacent seat numbers and block in CFS. Both as per my 19/20 STs.

The reply was. "We can confirm we have received your deposits."

So, no further forward. :roll:

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Re: Re: Phase 2 renewals- ends on 15th June

Post by Leisure » Tue May 25, 2021 10:11 am

In the article on the Club website, an end date for Phase 2 renewals is now showing as 15th June.

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Re: Re: Phase 2 renewals- ends on 15th June

Post by 2 Bee Holed » Tue May 25, 2021 11:50 am

Leisure wrote:
Tue May 25, 2021 10:11 am
In the article on the Club website, an end date for Phase 2 renewals is now showing as 15th June.
Leisure. Did you find out if they will at least guarantee the stand?
Or even the price bracket?
Despite my having paid £10, I know I can only afford the CFS./ Lowest price.

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Re: Re: Phase 2 renewals- ends on 15th June

Post by Rileybobs » Tue May 25, 2021 12:18 pm

2 Bee Holed wrote:
Tue May 25, 2021 11:50 am
Leisure. Did you find out if they will at least guarantee the stand?
Or even the price bracket?
Despite my having paid £10, I know I can only afford the CFS./ Lowest price.
You're renewing the same seat aren't you? It seems that a small number of people's previous seat is no longer available but I thought those people had been contacted?

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Re: Re: Phase 2 renewals- ends on 15th June

Post by Darthlaw » Tue May 25, 2021 12:20 pm

Leisure wrote:
Tue May 25, 2021 10:11 am
In the article on the Club website, an end date for Phase 2 renewals is now showing as 15th June.
I think this is when they are expecting to know capacity restrictions for next season... 3 Days before the England v Scotland game at Wembley.

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Re: Re: Phase 2 renewals- ends on 15th June

Post by Leisure » Tue May 25, 2021 12:30 pm

2 Bee Holed wrote:
Tue May 25, 2021 11:50 am
Leisure. Did you find out if they will at least guarantee the stand?
Or even the price bracket?
Despite my having paid £10, I know I can only afford the CFS./ Lowest price.
I can only assume that if you haven't received either a letter or phone call from the Club informing you that your seat(s) has been re-allocated to someone else, then you will have your same seat. But I'm not clear and can't find out why the Club wouldn't/couldn't have just stated this to then avoid all the questions/concerns etc from fans?. Another case of the club not seeming to have any understanding of the need to clearly communicate with their fans and to keep to a promise/commitment!

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Re: Re: Phase 2 renewals- ends on 15th June

Post by Claret Till I Die » Tue May 25, 2021 12:37 pm

Leisure wrote:
Tue May 25, 2021 12:30 pm
Another case of the club not seeming to have any understanding of the need to clearly communicate with their fans and to keep to a promise/commitment!
The club or individuals?

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Re: Phase 2 renewals - ends on 15th June

Post by clarethomer » Tue May 25, 2021 12:41 pm

You would assume that they have written out to all fans impacted by the ground improvements and seats being lost.

You would then think they would give people time to receive this and have a clear contact for what they need to do on the back of this.

You would then hope that they would pop a communication on the website which explains the changes and state which seats have been impacted and that if you haven't received your letter, who you need to contact. You would also ask your local media outlets, your social media team to share the information.

Not exactly hard is it.

The next step - say given the fans a couple of week beyond to send up a follow up letter/comm to people who have not been in touch and continue chasing until everyone has been contacted or at least had several attempts.

You don't offer seats that belong to others which could be claimed under phase 2 and you offer the option of a seat not occupied, or for them to come back once phase 2 has closed so you can know what other seats have not been taken. They get the priority before any other seat swaps.

Its logical, its sensible.
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Re: Re: Phase 2 renewals- ends on 15th June

Post by Leisure » Tue May 25, 2021 1:03 pm

Claret Till I Die wrote:
Tue May 25, 2021 12:37 pm
The club or individuals?
Without knowing the responsibility/decision making structure within the club, I can't really say. But ultimately the Club is responsible for what it's employees do on its behalf.

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Re: Phase 2 renewals - ends on 15th June

Post by Leisure » Tue May 25, 2021 1:06 pm

clarethomer wrote:
Tue May 25, 2021 12:41 pm
You would assume that they have written out to all fans impacted by the ground improvements and seats being lost.

You would then think they would give people time to receive this and have a clear contact for what they need to do on the back of this.

You would then hope that they would pop a communication on the website which explains the changes and state which seats have been impacted and that if you haven't received your letter, who you need to contact. You would also ask your local media outlets, your social media team to share the information.

Not exactly hard is it.

The next step - say given the fans a couple of week beyond to send up a follow up letter/comm to people who have not been in touch and continue chasing until everyone has been contacted or at least had several attempts.

You don't offer seats that belong to others which could be claimed under phase 2 and you offer the option of a seat not occupied, or for them to come back once phase 2 has closed so you can know what other seats have not been taken. They get the priority before any other seat swaps.

Its logical, its sensible.
I fully concur with all this and it's really disappointing that the Club obviously don't.

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Re: Phase 2 renewals - ends on 15th June

Post by Darthlaw » Tue May 25, 2021 1:07 pm

clarethomer wrote:
Tue May 25, 2021 12:41 pm
Its logical, its sensible.
This is the bit where the wheels come off at BFC.

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Re: Re: Phase 2 renewals - ends on 15th June

Post by Claretblood » Tue May 25, 2021 1:19 pm

This is the email we received today from BFC..
Due to the ground improvements the affected supports that had paid for their seat for the upcoming season had priority to relocate. They had the choice to sit in a seat that had not been paid for otherwise known as a phase 2 seat or a completely vacant seat all together. Regarding your seats we can offer you to move to any vacant seat in the stadium.

Kind regards,
The Ticket Office ( They wasn’t interested in the prove of statements what they stated on there website that season ticket holder’s from 19/20 season that there seats would be safe till June 21. They just kept making excuses to cover there own arse . It a absolute shambles by BFC how they delt with this, retracting statements!! As if people haven’t enough to deal with due to the pandemic. This is very poor from BFC, it would of been more sensible to offer vacant seats first and then see who renews in phase 2. It’s not Rocket Science! !!!

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Re: Re: Phase 2 renewals - ends on 15th June

Post by Leisure » Tue May 25, 2021 1:22 pm

Claretblood wrote:
Tue May 25, 2021 1:19 pm
This is the email we received today from BFC..
Due to the ground improvements the affected supports that had paid for their seat for the upcoming season had priority to relocate. They had the choice to sit in a seat that had not been paid for otherwise known as a phase 2 seat or a completely vacant seat all together. Regarding your seats we can offer you to move to any vacant seat in the stadium.

Kind regards,
The Ticket Office ( They wasn’t interested in the prove of statements what they stated on there website that season ticket holder’s from 19/20 season that there seats would be safe till June 21. They just kept making excuses to cover there own arse . It a absolute shambles by BFC how they delt with this, retracting statements!! As if people haven’t enough to deal with due to the pandemic. This is very poor from BFC, it would of been more sensible to offer vacant seats first and then see who renews in phase 2. It’s not Rocket Science! !!!
Disappointing for you. Had you paid the £10 deposit before receiving the letter or not? I wonder if the offer of you taking any vacant seats means that you can also take those of a Phase 2 person who hasn't got around to paying their £10 yet?

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Re: Re: Phase 2 renewals - ends on 15th June

Post by Rileybobs » Tue May 25, 2021 1:31 pm

I’m not defending the club on this because in my opinion giving away the seats of those in Phase 2 is really poor, although the club have attempted to prioritise the ‘current’ season ticket holders. But I can understand why they haven’t made a statement to thousands of fans that their seat might be gone when in reality it affects more like a hundred. They appear to have contacted those people personally.

Also, whilst the ticketing threads on here have been invaluable to people, in this instance it seems to have whipped up a sense of panic amongst those in phase 2 and has not doubt led to a bombardment of needless emails and calls to the ticket office which probably doesn’t help matters.
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Re: Re: Phase 2 renewals - ends on 15th June

Post by Leisure » Tue May 25, 2021 1:37 pm

Claretblood wrote:
Tue May 25, 2021 1:19 pm
This is the email we received today from BFC..
Due to the ground improvements the affected supports that had paid for their seat for the upcoming season had priority to relocate. They had the choice to sit in a seat that had not been paid for otherwise known as a phase 2 seat or a completely vacant seat all together. Regarding your seats we can offer you to move to any vacant seat in the stadium.

Kind regards,
The Ticket Office ( They wasn’t interested in the prove of statements what they stated on there website that season ticket holder’s from 19/20 season that there seats would be safe till June 21. They just kept making excuses to cover there own arse . It a absolute shambles by BFC how they delt with this, retracting statements!! As if people haven’t enough to deal with due to the pandemic. This is very poor from BFC, it would of been more sensible to offer vacant seats first and then see who renews in phase 2. It’s not Rocket Science! !!!
I was still being told as recently as 19th April that seats were being held for those renewing in Phase 2, even though the Club must have known about the situation of the 132 displaced ST holders.

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Re: Re: Phase 2 renewals - ends on 15th June

Post by Leisure » Tue May 25, 2021 1:41 pm

Rileybobs wrote:
Tue May 25, 2021 1:31 pm
I’m not defending the club on this because in my opinion giving away the seats of those in Phase 2 is really poor, although the club have attempted to prioritise the ‘current’ season ticket holders. But I can understand why they haven’t made a statement to thousands of fans that their seat might be gone when in reality it affects more like a hundred. They appear to have contacted those people personally.

Also, whilst the ticketing threads on here have been invaluable to people, in this instance it seems to have whipped up a sense of panic amongst those in phase 2 and has not doubt led to a bombardment of needless emails and calls to the ticket office which probably doesn’t help matters.
Which the Club could have avoided by communicating with fans and not just those who have been notified that their seat has gone. People are even now renewing but don't know what seat(s) they have. That can't be right!

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Re: Re: Phase 2 renewals - ends on 15th June

Post by Darthlaw » Tue May 25, 2021 1:53 pm

Rileybobs wrote:
Tue May 25, 2021 1:31 pm
I’m not defending the club on this because in my opinion giving away the seats of those in Phase 2 is really poor, although the club have attempted to prioritise the ‘current’ season ticket holders. But I can understand why they haven’t made a statement to thousands of fans that their seat might be gone when in reality it affects more like a hundred. They appear to have contacted those people personally.

Also, whilst the ticketing threads on here have been invaluable to people, in this instance it seems to have whipped up a sense of panic amongst those in phase 2 and has not doubt led to a bombardment of needless emails and calls to the ticket office which probably doesn’t help matters.
Worth noting that:
1. They notified phase 1 people who had been affected by the corporate extension. They have not contacted Phase 2 fans displaced by the aforementioned, who have only found out by asking. Some may still not even be aware that this is the case.

2. The simple way to avoid panic is communicate with your customers clearly. Certainly promising fans their seats are safe, before removing all traces of this promise then folk finding out by accident the original promise is not being honoured is likely to 'whip up panic'. Particularly when it's found out through other mediums.

It's really not rocket science but placing the blame on ticketing threads on here seems very misplaced.
Last edited by Darthlaw on Tue May 25, 2021 1:55 pm, edited 1 time in total.

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Re: Re: Phase 2 renewals - ends on 15th June

Post by Rileybobs » Tue May 25, 2021 1:55 pm

Leisure wrote:
Tue May 25, 2021 1:41 pm
Which the Club could have avoided by communicating with fans and not just those who have been notified that their seat has gone. People are even now renewing but don't know what seat(s) they have. That can't be right!
If the club had have communicated then they would have had 5000 calls from people asking if their seat is safe.

People aren't renewing now, they are placing a small deposit to register their intention to renew. Once people in the affected seats have registered this interest then they are contacted by the club (that's my understanding of this), at which point I presume they can get their £10 back should they not wish to renew.
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Re: Re: Phase 2 renewals - ends on 15th June

Post by Claretblood » Tue May 25, 2021 1:58 pm

Been today and we had to choose 3 new seats, which on the ground plan said vacant and paid our deposits.
Our arguments were a waste of breath and our loyalty counted for nothing. Why they have already upset 132 and wanted to upset more is beyond belief.

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Re: Re: Phase 2 renewals - ends on 15th June

Post by Rileybobs » Tue May 25, 2021 2:02 pm

Darthlaw wrote:
Tue May 25, 2021 1:53 pm
Worth noting that:
1. They notified phase 1 people who had been affected by the corporate extension. They have not contacted Phase 2 fans displaced by the aforementioned, who have only found out by asking. Some may still not even be aware that this is the case.

2. The simple way to avoid panic is communicate with your customers clearly. Certainly promising fans their seats are safe, before removing all traces of this promise then folk finding out by accident the original promise is not being honoured is likely to 'whip up panic'. Particularly when it's found out through other mediums.

It's really not rocket science but placing the blame on ticketing threads on here seems very misplaced.
1.)But by all intents and purposes Phase 2 fans aren't current season ticket holders. Some of them will have no intention to renew. So from a business perspective I can see why the club has waited for these fans to commit before letting them know that they're previous seat is no longer available - just to reiterate I don't agree with the Phase 2 fans losing their seat.

2.) Yes, the club's communication is very poor. I have no arguments with that. But the broken promise, which I don't agree with, is in part due to the exceptional circumstances which we find ourselves in.

I'm not placing any blame on the ticketing threads, I'm saying in this instance it is clearly causing panic amongst fans who have no need to panic. I know this is very emotive topic for some people but these are just my honest views.
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Re: Re: Phase 2 renewals - ends on 15th June

Post by Darthlaw » Tue May 25, 2021 2:16 pm

Rileybobs wrote:
Tue May 25, 2021 2:02 pm
2.) Yes, the club's communication is very poor. I have no arguments with that. But the broken promise, which I don't agree with, is in part due to the exceptional circumstances which we find ourselves in.
A promise which was made (and repeated) both prior to and after the announcement of the 'phased' season ticket renewals. It is still live on their website, currently under their FAQ's:
Burnley FC wrote:The seat we reserved for you will be released on the 24th May if you choose not to renew in Phase 2. This means it will be available for another supporter to select when seats go on general sale.
Obviously this was made when Phase 2 was expected to be May 17th - 24th but I'm wondering what exceptional circumstances have arisen in that period to suggest that their current live statement/promise no longer applies?

Given the reality of the above statement still being on the website and the reality being quite different, I think its fully understandable for some fans to be panicked.

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Re: Re: Phase 2 renewals - ends on 15th June

Post by dsr » Tue May 25, 2021 3:17 pm

Claretblood wrote:
Tue May 25, 2021 1:19 pm
This is the email we received today from BFC..
Due to the ground improvements the affected supports that had paid for their seat for the upcoming season had priority to relocate. They had the choice to sit in a seat that had not been paid for otherwise known as a phase 2 seat or a completely vacant seat all together. Regarding your seats we can offer you to move to any vacant seat in the stadium.

Kind regards,
The Ticket Office ( They wasn’t interested in the prove of statements what they stated on there website that season ticket holder’s from 19/20 season that there seats would be safe till June 21. They just kept making excuses to cover there own arse . It a absolute shambles by BFC how they delt with this, retracting statements!! As if people haven’t enough to deal with due to the pandemic. This is very poor from BFC, it would of been more sensible to offer vacant seats first and then see who renews in phase 2. It’s not Rocket Science! !!!
One thing I would like to know. When displaced season ticket holders were given the opportunity to sit in any vacant seat, were they told at the time that they would be displacing another season ticket holder? I bet they weren't.

I can't believe the club deliberately allowed displaced phase one-rs to oust phase two-ers from their seats. I think it was just another cock-up - they allowed people to choose from the unsold seats and forgot that 4,0000 of them were already promised. And now they're covering their backsides once again and pretending that nothing's wrong.

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Re: Re: Phase 2 renewals - ends on 15th June

Post by Rileybobs » Tue May 25, 2021 3:24 pm

Darthlaw wrote:
Tue May 25, 2021 2:16 pm
A promise which was made (and repeated) both prior to and after the announcement of the 'phased' season ticket renewals. It is still live on their website, currently under their FAQ's:


Obviously this was made when Phase 2 was expected to be May 17th - 24th but I'm wondering what exceptional circumstances have arisen in that period to suggest that their current live statement/promise no longer applies?

Given the reality of the above statement still being on the website and the reality being quite different, I think its fully understandable for some fans to be panicked.
You're criticising the club for keeping that statement on the website whilst simultaneously criticising them for removing the statement from elsewhere on the website.

The exceptional circumstances are the relatively small number of people who are being displaced from the JML due to the corporate expansion and have selected a seat which has yet to be renewed by someone in Phase 2. The T&C's of the season ticket allow for the club to make your seat unavailable, so I would suggest that it's a change of circumstance that has led to the terms changing rather than a broken promise. Because the significant majority of people are still able to renew their previous seat. Perhaps the club should have been more vague with their wording in the first place, although they would then be criticised for that too.

Like I say, what they've done is pretty crappy, but some of the accusations are overboard, in my opinion.

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Re: Re: Phase 2 renewals - ends on 15th June

Post by dsr » Tue May 25, 2021 3:55 pm

Rileybobs wrote:
Tue May 25, 2021 3:24 pm
You're criticising the club for keeping that statement on the website whilst simultaneously criticising them for removing the statement from elsewhere on the website.

The exceptional circumstances are the relatively small number of people who are being displaced from the JML due to the corporate expansion and have selected a seat which has yet to be renewed by someone in Phase 2. The T&C's of the season ticket allow for the club to make your seat unavailable, so I would suggest that it's a change of circumstance that has led to the terms changing rather than a broken promise. Because the significant majority of people are still able to renew their previous seat. Perhaps the club should have been more vague with their wording in the first place, although they would then be criticised for that too.

Like I say, what they've done is pretty crappy, but some of the accusations are overboard, in my opinion.
I think people generally understood, and have done for over a century, that the T&Cs allow them to be moved if for whatever reason their seats aren't available any more. That has happened to me - I was moved out of the Cricket Field Stand when it became away supporters only. These things happen.

What should not happen is being moved from your seat just because the club has decided another season ticket holder has more rights than you. They shouldn't get round that by making vague promises, or by making promises and then removing them from the website - they should get round it by not doing it.

Are Frank Teasdale and Bernard Rothwell running the club again?

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Re: Re: Phase 2 renewals - ends on 15th June

Post by Rileybobs » Tue May 25, 2021 4:06 pm

dsr wrote:
Tue May 25, 2021 3:55 pm
What should not happen is being moved from your seat just because the club has decided another season ticket holder has more rights than you. They shouldn't get round that by making vague promises, or by making promises and then removing them from the website - they should get round it by not doing it.
Like I say I wholeheartedly disagree with what the club has done. But the fact is that people who have lost their seat are not season ticket holders. So the club has decided that season ticket holders have more rights than the people who didn't renew. I actually agree with this in principle although definitely not to the extent that those in Phase 2 are losing their seats to re-accommodate season ticket holders.

I'm just trying to bring a bit of balance here because a lot of the accusations are based on false premises or misinformation (as your point about ST holders above), which I don't think is helpful.

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Re: Re: Phase 2 renewals - ends on 15th June

Post by Darthlaw » Tue May 25, 2021 4:08 pm

Rileybobs wrote:
Tue May 25, 2021 3:24 pm
You're criticising the club for keeping that statement on the website whilst simultaneously criticising them for removing the statement from elsewhere on the website.
As I've said previously this page where the statement is, isn't easily found, thus why I think it was missed when they were sweeping away previous mentions of phase 2 seat retention.

More to the point I'm criticising the club for making a promise, then not sticking to it. The fact they've cocked up in their arse covering is secondary.
Rileybobs wrote:
Tue May 25, 2021 3:24 pm
The exceptional circumstances are the relatively small number of people who are being displaced from the JML due to the corporate expansion
And the club weren't aware of this in April, when they made the statement that phase 2 folks seats were safe? This isn't something which was unforeseeable, is it?
Rileybobs wrote:
Tue May 25, 2021 3:24 pm
Perhaps the club should have been more vague with their wording in the first place
It's an option. Better than clearly stating one action, then pursuing another.

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Re: Phase 2 renewals - ends on 15th June

Post by Culmclaret » Tue May 25, 2021 4:12 pm

Acknowledging that some people have had poor service and a rough deal, I was pleasantly surprised at how straightforward it was for me. I had been about to renew for 20/21 (I always leave it to the last minute) when sales were suspended last March and was a little apprehensive, as despite the guidance, the site said that a 20/21 season ticket was a requirement for purchase. When I emailed following confirmation of the payment of my deposit, the ticket office confirmed within five minutes that my deposit was for the seat I had had in 19/20.
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Re: Phase 2 renewals - ends on 15th June

Post by Leisure » Tue May 25, 2021 4:21 pm

Culmclaret wrote:
Tue May 25, 2021 4:12 pm
and was a little apprehensive, as despite the guidance, the site said that a 20/21 season ticket was a requirement for purchase.
Great that you got sorted with your seat but where did you see the above?

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Re: Re: Phase 2 renewals - ends on 15th June

Post by Culmclaret » Tue May 25, 2021 4:24 pm

When I got into the ordering part of the site there was a message which said that you cannot purchase this product (ie the £10 deposit) unless you purchased a 20/21 season ticket. I ignored that, pressed on, and it was not a problem. I am guessing that it was a hangover from The Phase 1 process which had not been edited out.

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Re: Re: Phase 2 renewals - ends on 15th June

Post by dsr » Tue May 25, 2021 4:29 pm

Rileybobs wrote:
Tue May 25, 2021 4:06 pm
Like I say I wholeheartedly disagree with what the club has done. But the fact is that people who have lost their seat are not season ticket holders. So the club has decided that season ticket holders have more rights than the people who didn't renew. I actually agree with this in principle although definitely not to the extent that those in Phase 2 are losing their seats to re-accommodate season ticket holders.

I'm just trying to bring a bit of balance here because a lot of the accusations are based on false premises or misinformation (as your point about ST holders above), which I don't think is helpful.
That argument could be used for any season, as an excuse to remove season ticket holders from their seats. They could announce that season ticket holders have a month to renew their own seats, and then after a fortnight declare that those who haven't renewed aren't season ticket holders and have lost their rights to their own seats. That is what they have done here, albeit over a longer timescale.
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Re: Phase 2 renewals - ends on 15th June

Post by arise_sir_charge » Tue May 25, 2021 5:07 pm

If they have given phase two seats to the 132 without seeing if the phase two people intended to renew them then that is an utter shambles.

They have upset 132 people, why risk making that 264 (more if you consider adjacent friends and family etc), surely that’s not the route they have taken? It defies logic!

If it is there is every chance my seat will have gone as it’s prime half way line at the top of the JH stand.

Surely they have it better thought out than that.

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Re: Re: Phase 2 renewals - ends on 15th June

Post by Rileybobs » Tue May 25, 2021 5:26 pm

Darthlaw wrote:
Tue May 25, 2021 4:08 pm
As I've said previously this page where the statement is, isn't easily found, thus why I think it was missed when they were sweeping away previous mentions of phase 2 seat retention.

More to the point I'm criticising the club for making a promise, then not sticking to it. The fact they've cocked up in their arse covering is secondary.



And the club weren't aware of this in April, when they made the statement that phase 2 folks seats were safe? This isn't something which was unforeseeable, is it?



It's an option. Better than clearly stating one action, then pursuing another.
See, this is where I’m disagreeing. I don’t think the club have broken a promise. They’ve made an oversight. A very ill-judged one no doubt. But if I’m off to the shop and I tell the missus I’ll pick a bottle of milk up and forget, I haven’t broken a promise.

I also don’t think they’re covering their arse as loads of people remember what they’ve read and have saved emails and screenshots. They’re doing what any business would do in removing the out of date and incorrect information from the website.

This whole incident casts the club in a very poor light, but in my opinion it just dilutes the obvious wrongdoing by suggesting ‘broken promises’ and ‘arse covering’.

Anyway, I guess we’re not going to agree so no need to go round in circles.

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Re: Re: Phase 2 renewals - ends on 15th June

Post by Rileybobs » Tue May 25, 2021 5:28 pm

dsr wrote:
Tue May 25, 2021 4:29 pm
That argument could be used for any season, as an excuse to remove season ticket holders from their seats. They could announce that season ticket holders have a month to renew their own seats, and then after a fortnight declare that those who haven't renewed aren't season ticket holders and have lost their rights to their own seats. That is what they have done here, albeit over a longer timescale.
They’re not doing anything to remove ST holders from their seats though. They are just prioritising the people who have paid for a ST above those who haven’t. In this circumstance I believe that is wrong, but it is a fact.

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Re: Re: Phase 2 renewals - ends on 15th June

Post by dsr » Tue May 25, 2021 5:35 pm

It still doesn't answer what I asked earlier. When the 132 displaced by hospitality were asked to choose a new seat from among those occupied by phase two people, did they know they were displacing someone who already had that seat reserved for them? Or did they think they were occupying an empty seat?

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Re: Re: Phase 2 renewals- ends on 15th June

Post by claretblue » Tue May 25, 2021 5:38 pm

Leisure wrote:
Tue May 25, 2021 12:30 pm
I can only assume that if you haven't received either a letter or phone call from the Club informing you that your seat(s) has been re-allocated to someone else, then you will have your same seat. But I'm not clear and can't find out why the Club wouldn't/couldn't have just stated this to then avoid all the questions/concerns etc from fans?. Another case of the club not seeming to have any understanding of the need to clearly communicate with their fans and to keep to a promise/commitment!
I have sent several emails (yet to receive a reply) and left many messages on answer machine (yet to receive a reply).

I got through to the ticket office this afternoon to explain I've paid 2 x £10 deposits for 2 friends who sit alongside me in JH (upper)

Lady confirmed that their seat were retained for them and I tried to explain the anxiety fans are experiencing from the comments of some fans who have had their seats 'taken from them' by other fans being re-located!

Their didn't seem to be an understanding of uncertainty this situation has created.

Although I'm mightily relieved that I'll continue to be next to my friends much of this anxiety could have been avoided by a statement from the club!

UTC

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Re: Re: Phase 2 renewals - ends on 15th June

Post by Leisure » Tue May 25, 2021 5:40 pm

Rileybobs wrote:
Tue May 25, 2021 5:26 pm
See, this is where I’m disagreeing. I don’t think the club have broken a promise. They’ve made an oversight. A very ill-judged one no doubt. But if I’m off to the shop and I tell the missus I’ll pick a bottle of milk up and forget, I haven’t broken a promise.
What a crazy comparison! You forgot, OK but you're not telling me that the Club just forgot that it had made a promise/commitment that Phase 2 renewers would have their seats reserved until June! Or are you?

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