Re: Phase 2 renewals and Phase 3 update

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Rileybobs
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Re: Re: Phase 2 renewals UPDATE

Post by Rileybobs » Sun May 23, 2021 1:08 pm

Leisure wrote:
Sun May 23, 2021 1:06 pm
But it's not just 100 or 132 or it may even be less, it's also affecting the family/friends etc of those who have been told that their seat is longer available for them to renew. But what seems ironic is that some of those 132 who felt angry/annoyed/upset etc that they had had their seat taken off them, have now caused the same feelings to those whose seats they have now taken. I do wonder if they realise that their new seats were someone else's! But either way, I can imagine that they'll possibly find out when they occupy it at the 1st game!
Yeah, it’s hardly conducive to a good relationship with the people you sit around is it.
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Re: Phase 2 renewals UPDATE

Post by agreenwood » Sun May 23, 2021 1:19 pm

Just dug out this email of 26 October last year, after I enquired about my seat:

“Hi

Your seats are safe. The club have extended the reservations of season tickets to the 21/22 season. This would mean that you will have the option to renew your season ticket seat during the 21/22 season, without the risk of losing it.

Kind regards

Ticketing Team
Burnley Football Club”

I’ll be sharing that email with them if it transpires than any of my family’s seats have been flogged already.
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Re: Re: Phase 2 renewals UPDATE

Post by Brucefanclaret » Sun May 23, 2021 1:23 pm

How do people know their seats have been sold to someone else? Thought Phase 2 didn’t start til tomorrow? Will ticket office be open to
personal callers tomorrow?

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Re: Re: Phase 2 renewals UPDATE

Post by Leisure » Sun May 23, 2021 1:34 pm

Brucefanclaret wrote:
Sun May 23, 2021 1:23 pm
How do people know their seats have been sold to someone else? Thought Phase 2 didn’t start til tomorrow? Will ticket office be open to
personal callers tomorrow?
I understand that you would have already had either an email or a phone call if your seat had been given to someone else. I would expect the TO to be open. Ticket Office ticketoffice@burnleyfc.com 01282 446800 (option 2 or 3) Monday - Friday, 10am to 4pm.
Last edited by Leisure on Sun May 23, 2021 2:02 pm, edited 1 time in total.

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Re: Re: Phase 2 renewals UPDATE

Post by Brucefanclaret » Sun May 23, 2021 1:40 pm

Leisure wrote:
Sun May 23, 2021 1:34 pm
I understand that you would have already had either an email or a phone call if your seat had been given to someone else. I would expect the TO to be open.
Thanks, Leisure - sighs of relief here, but fingers still crossed! Think I’ll take a trip over there tomorrow and talk to the staff in person - they have always been really helpful in the past.
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Re: Re: Phase 2 renewals UPDATE

Post by Goody1975 » Sun May 23, 2021 1:46 pm

Leisure wrote:
Sun May 23, 2021 1:34 pm
I understand that you would have already had either an email or a phone call if your seat had been given to someone else.
Would you put your house on that being the case Leisure?

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Re: Re: Phase 2 renewals UPDATE

Post by Rileybobs » Sun May 23, 2021 1:47 pm

Goody1975 wrote:
Sun May 23, 2021 1:46 pm
Would you put your house on that being the case Leisure?
Leisure lives in a coach.
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Re: Re: Phase 2 renewals UPDATE

Post by Leisure » Sun May 23, 2021 1:47 pm

Goody1975 wrote:
Sun May 23, 2021 1:46 pm
Would you put your house on that being the case Leisure?
No.

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Re: Re: Phase 2 renewals UPDATE

Post by Goody1975 » Sun May 23, 2021 1:48 pm

Rileybobs wrote:
Sun May 23, 2021 1:47 pm
Leisure lives in a coach.
:lol:

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Re: Re: Phase 2 renewals UPDATE

Post by Leisure » Sun May 23, 2021 2:00 pm

Rileybobs wrote:
Sun May 23, 2021 1:47 pm
Leisure lives in a coach.
But it's been stationary for that long the wheels have probably seized up! ;)
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Re: Re: Phase 2 renewals UPDATE

Post by Rombald » Sun May 23, 2021 2:14 pm

Leisure wrote:
Sun May 23, 2021 1:06 pm
But it's not just 100 or 132 or it may even be less, it's also affecting the family/friends etc of those who have been told that their seat is longer available for them to renew. But what seems ironic is that some of those 132 who felt angry/annoyed/upset etc that they had had their seat taken off them, have now caused the same feelings to those whose seats they have now taken. I do wonder if they realise that their new seats were someone else's! But either way, I can imagine that they'll possibly find out when they occupy it at the 1st game!
This almost reads that it's the fault of the 132 that they may be taking seats, completely unbeknown to them, from phase 2. It's a complete mess, but surely blaming those moved isn't the correct message.
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Re: Re: Phase 2 renewals UPDATE

Post by Goody1975 » Sun May 23, 2021 2:29 pm

Rombald wrote:
Sun May 23, 2021 2:14 pm
This almost reads that it's the fault of the 132 that they may be taking seats, completely unbeknown to them, from phase 2. It's a complete mess, but surely blaming those moved isn't the correct message.
I don't think it is at all.

It is putting the blame squarely at the feet of the club, I think the point that is being made is that it almost definitely won't have been made clear to the 132 that they MAY be taking a seat of a Phase Two supporter.

That when they take their 'new' seat on the opening game they may be sat with the friends and family of said previous occupant to a less than warm welcome.

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Re: Re: Phase 2 renewals UPDATE

Post by Leisure » Sun May 23, 2021 2:36 pm

Rombald wrote:
Sun May 23, 2021 2:14 pm
This almost reads that it's the fault of the 132 that they may be taking seats, completely unbeknown to them, from phase 2. It's a complete mess, but surely blaming those moved isn't the correct message.
Nonsense! I never said, nor intended to say, that there was any blame on any of the 132. What I am saying it that allowing those fans to take seats which other fans were told would be reserved for them, is to me just compounding the problem. Now, instead of 132 fans being upset due to having to move, there's the potential for another 132+ being similarly upset! They may not even be aware that their new seats were 'reserved' for Phase 2 renewers.

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Re: Phase 2 renewals UPDATE

Post by beddie » Sun May 23, 2021 3:03 pm

As I mentioned earlier we’ve been given 3 seats (we were in the 132) and as much as I don’t like them I’m conscious that they may have been season ticket holders now in phase 2. We were certainly never told that was the case, to be honest if we find they were and are faced with some annoyances from people around us that will do it for me I’ll be seeking 3 refunds and letting the powers that be know exactly what they’ve done. Hopefully things will be calm but time will tell.

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Re: Phase 2 renewals UPDATE

Post by Leisure » Sun May 23, 2021 3:19 pm

beddie wrote:
Sun May 23, 2021 3:03 pm
As I mentioned earlier we’ve been given 3 seats (we were in the 132) and as much as I don’t like them I’m conscious that they may have been season ticket holders now in phase 2. We were certainly never told that was the case, to be honest if we find they were and are faced with some annoyances from people around us that will do it for me I’ll be seeking 3 refunds and letting the powers that be know exactly what they’ve done. Hopefully things will be calm but time will tell.
Thanks for clarifying. So other than the 10000 seats already taken by Phase 1 fans, were you just given carte blanche to choose from the rest of the seats?

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Re: Phase 2 renewals UPDATE

Post by Goody1975 » Sun May 23, 2021 3:24 pm

beddie wrote:
Sun May 23, 2021 3:03 pm
As I mentioned earlier we’ve been given 3 seats (we were in the 132) and as much as I don’t like them I’m conscious that they may have been season ticket holders now in phase 2. We were certainly never told that was the case, to be honest if we find they were and are faced with some annoyances from people around us that will do it for me I’ll be seeking 3 refunds and letting the powers that be know exactly what they’ve done. Hopefully things will be calm but time will tell.
It isn't your fault Beddie at all. We have one in our group of seven who has renewed in the same way for the past 25+ years.

He always buys his ticket in full in the last week of the window, that is his choice and the club didn't seem to mind when they were rattling the buckets in the mid 2000's. Now they have an almost full ground, the fans (and many of them long standing) are being treated very shoddily.

What the club fail to grasp is that going on the game is less about the spectacle on the pitch but the whole matchday experience and that includes meeting up with friends and family and the time outside the ninety minutes. You take away the 'people' element' of the day and you dilute everything.

The club have already done this to Phase Two renewals, they then did it to the 132 displaced fans and they have returned to do it again the some Phase Two fans and the people they sit with.

It leaves a very sour taste.

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Re: Phase 2 renewals UPDATE

Post by davetheclaret » Sun May 23, 2021 7:58 pm

Goody1975 wrote:
Sun May 23, 2021 3:24 pm
It isn't your fault Beddie at all. We have one in our group of seven who has renewed in the same way for the past 25+ years.

He always buys his ticket in full in the last week of the window, that is his choice and the club didn't seem to mind when they were rattling the buckets in the mid 2000's. Now they have an almost full ground, the fans (and many of them long standing) are being treated very shoddily.

What the club fail to grasp is that going on the game is less about the spectacle on the pitch but the whole matchday experience and that includes meeting up with friends and family and the time outside the ninety minutes. You take away the 'people' element' of the day and you dilute everything.

The club have already done this to Phase Two renewals, they then did it to the 132 displaced fans and they have returned to do it again the some Phase Two fans and the people they sit with.

It leaves a very sour taste.
This is so true, not only has this upset me being one of the supporters who has lost his seat, but also some fans around me. I fear for the 80 year old man who has been going for years sitting with his friends, but is now left in a position that he might just never go again, and that's not right at all.

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Re: Phase 2 renewals UPDATE

Post by Leisure » Sun May 23, 2021 8:19 pm

davetheclaret wrote:
Sun May 23, 2021 7:58 pm
This is so true, not only has this upset me being one of the supporters who has lost his seat, but also some fans around me. I fear for the 80 year old man who has been going for years sitting with his friends, but is now left in a position that he might just never go again, and that's not right at all.
Not sure just who the 80 year old is but if it's either Minimoog or his friend, I'm led to believe that they have been sorted now by the Ticket Office.

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Re: Re: Phase 2 renewals UPDATE

Post by Minimoog » Sun May 23, 2021 8:32 pm

Steady on.....I'm only 54 😐🤣
My mates not much older but is very old school when it comes to paying cash only and not much for
social media, so unless the ticket office send him a letter which they did, he would not have had a clue about what was going on.
But thanks to Elaine in the ticket office he has got lucky this time.........
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Re: Re: Phase 2 renewals UPDATE

Post by Leisure » Sun May 23, 2021 8:37 pm

Minimoog wrote:
Sun May 23, 2021 8:32 pm
Steady on.....I'm only 54 😐🤣
My mates not much older but is very old school when it comes to paying cash only and not much for
social media, so unless the ticket office send him a letter which they did, he would not have had a clue about what was going on.
But thanks to Elaine in the ticket office he has got lucky this time.........
Apologies but I did say 'if it was you or your friend' ! :D
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Re: Re: Phase 2 renewals UPDATE

Post by Minimoog » Sun May 23, 2021 8:43 pm

No worries, but following Burnley can put years on you.
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Re: Re: Phase 2 renewals UPDATE

Post by Leisure » Sun May 23, 2021 8:45 pm

Minimoog wrote:
Sun May 23, 2021 8:43 pm
No worries, but following Burnley can put years on you.
You don't need to tell me! ;)
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Re: Phase 2 renewals UPDATE

Post by davetheclaret » Sun May 23, 2021 8:53 pm

Leisure wrote:
Sun May 23, 2021 8:19 pm
Not sure just who the 80 year old is but if it's either Minimoog or his friend, I'm led to believe that they have been sorted now by the Ticket Office.


That's my point none of us do, but there could others out there maybe not 80, but people who maybe are on their own all week and the chance to sit with people they have made friends with over the years is taken from them, things like this can really change a persons life, i've seen things like this really change people, i always looked upon Burnley as a caring club, now im not so sure.
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Re: Phase 2 renewals UPDATE

Post by Coeus » Mon May 24, 2021 8:12 am

My ticketing account has option to pay deposit amount but when on page it’s just a red bar with a cross in it. Appreciate it’s early in the day but interested to know if anyone else has issue so I can try and sort as soon as possible rather than wait

Thanks in advance.

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Re: Phase 2 renewals UPDATE

Post by Darthlaw » Mon May 24, 2021 8:35 am

Coeus wrote:
Mon May 24, 2021 8:12 am
My ticketing account has option to pay deposit amount but when on page it’s just a red bar with a cross in it. Appreciate it’s early in the day but interested to know if anyone else has issue so I can try and sort as soon as possible rather than wait

Thanks in advance.
Ability to purchase goes live at 10am.

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Re: Phase 2 renewals UPDATE

Post by claretblue » Mon May 24, 2021 8:37 am

Coeus wrote:
Mon May 24, 2021 8:12 am
My ticketing account has option to pay deposit amount but when on page it’s just a red bar with a cross in it. Appreciate it’s early in the day but interested to know if anyone else has issue so I can try and sort as soon as possible rather than wait

Thanks in advance.
think I read todays deposit procedure doesn't commence until 10:00 am

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Re: Re: Phase 2 renewals UPDATE

Post by Claretblood » Mon May 24, 2021 8:39 am

I think it starts at 10 am

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Re: Phase 2 renewals UPDATE

Post by Coeus » Mon May 24, 2021 8:43 am

Thank you

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Re: Re: Phase 2 renewals UPDATE

Post by Darthlaw » Mon May 24, 2021 9:05 am

It's gone live, I've just managed to purchase mine.

No mention of seats, just ST deposit.

Disappointingly, I've not been able to use my OnAccount balance, which has my refund from 19/20 on it. Maybe one day I'll be able to use it... :lol:

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Re: Re: Phase 2 renewals UPDATE

Post by Leisure » Mon May 24, 2021 9:20 am

Darthlaw wrote:
Mon May 24, 2021 9:05 am
It's gone live, I've just managed to purchase mine.

No mention of seats, just ST deposit.

Disappointingly, I've not been able to use my OnAccount balance, which has my refund from 19/20 on it. Maybe one day I'll be able to use it... :lol:
So you're paying a deposit for a seat but you don't know just which seat??

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Re: Re: Phase 2 renewals UPDATE

Post by Whitgord » Mon May 24, 2021 9:23 am

Same as Darthlaw. Paid deposit ok. No mention of which seat. Couldn’t use “on account” money. Couldn’t use saved debit card. Used card manually. Let’s hope it’s worked.

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Re: Re: Phase 2 renewals UPDATE

Post by Whitgord » Mon May 24, 2021 9:24 am

Received email with confirmation of payment. No mention of which seat.

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Re: Re: Phase 2 renewals UPDATE

Post by agreenwood » Mon May 24, 2021 9:27 am

Has anyone managed to pay a deposit for family members?

It’s only letting me pay a deposit for one ticket?!?!?

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Re: Re: Phase 2 renewals UPDATE

Post by agreenwood » Mon May 24, 2021 9:29 am

Ignore me - figured it out

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Re: Re: Phase 2 renewals UPDATE

Post by Darthlaw » Mon May 24, 2021 9:31 am

Screenshot 2021-05-24 at 09.32.09.png
Leisure wrote:
Mon May 24, 2021 9:20 am
So you're paying a deposit for a seat but you don't know just which seat??
I'm paying deposit for a Season Ticket. No mentions of seats whatsoever.
Last edited by Darthlaw on Mon May 24, 2021 9:33 am, edited 1 time in total.

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Re: Re: Phase 2 renewals UPDATE

Post by Aclaret » Mon May 24, 2021 9:32 am

Leisure wrote:
Mon May 24, 2021 9:20 am
So you're paying a deposit for a seat but you don't know just which seat??
Me & 2 mates who sit together just done ours, no mention of seat no's, just presumed we would be in " our" seats.......have we slipped up and should have booked under family & friends ?
In my 55th year of going on, can't believe it's come to this and might not get a ticket.....ah well !

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Re: Re: Phase 2 renewals UPDATE

Post by agreenwood » Mon May 24, 2021 9:35 am

I’ve just paid for my family’s tickets. The name & FAN number shows up on the receipt, but not the seat number.

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Re: Re: Phase 2 renewals UPDATE

Post by Whitgord » Mon May 24, 2021 9:38 am

I presume we now just wait until government decide how many can be let in the ground next season. Pretty miffed that I have no idea if I will get my old seat again.

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Re: Phase 2 renewals UPDATE

Post by Sheedyclaret » Mon May 24, 2021 10:14 am

How do you deposit on multiple tickets?

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Re: Re: Phase 2 renewals UPDATE

Post by Down_Rover » Mon May 24, 2021 10:19 am

I have just paid the deposit for my daughters ticket, again no mention of seat or stand.

She took the refund earlier because she is likely to be on a masters course and was unlikely to get to many games next season. As the course is in Leeds she now has paid the deposit.

But my son and I have renewed our old seats and her ticket could be anywhere

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Re: Phase 2 renewals UPDATE

Post by claretblue » Mon May 24, 2021 10:27 am

Sheedyclaret wrote:
Mon May 24, 2021 10:14 am
How do you deposit on multiple tickets?
think you need each ticket 'holder' to be one of your 'friends + family'

Then enter the number of deposits you wish to pay then drop down the page and include each friend + family member then proceed to check out
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Re: Re: Phase 2 renewals UPDATE

Post by ClaretMov » Mon May 24, 2021 10:43 am

I'm not paying a deposit for a "no seat number" season ticket, you could end up in a different stand for a lot more money, sat in area you don't like with a shite view, what a way to run the club, if they don't sort this out and I miss my normal seat or the early bird price then that will be 5 season's tickets sales and a couple of grand they will have missed out on plus all what we spend on match days, I've missed out on not going last season like everybody else and that was the first time in almost 40 season's, but if they can't tell me what seat or stand I'm in yet still want me to pay a deposit then I think it's time to call it a day.

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Re: Re: Phase 2 renewals UPDATE

Post by beeholeclaret » Mon May 24, 2021 10:50 am

My problem is trying to login to my ticketing account. Ive tried everything over last few weeks. I created a link a few weeks ago and was able to view my payment history etc and discovered they owe me £94 from 2019-20 season. However system will not allow me to log on. I clicked on "forgotten password" but it says email address not recognised even though they have sent an email to me. Ive created a new account but it wont link and says i already have an account. Wasted 3 hours this morning simply trying to pay my £10 deposit. When I had the access problems 3 weeks ago I emailed them and was told there was no problem on my account!! Also that my £94 would have to be used to buy something in the club shop despite never receiving any confirmation of options of refund etc. I am seriously considering not bothering with a season ticket after the stress this has caused. Anyone else having access problems?

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Re: Re: Phase 2 renewals UPDATE

Post by Darthlaw » Mon May 24, 2021 10:58 am

ClaretMov wrote:
Mon May 24, 2021 10:43 am
I'm not paying a deposit for a "no seat number" season ticket, you could end up in a different stand for a lot more money, sat in area you don't like with a shite view, what a way to run the club, if they don't sort this out and I miss my normal seat or the early bird price then that will be 5 season's tickets sales and a couple of grand they will have missed out on plus all what we spend on match days, I've missed out on not going last season like everybody else and that was the first time in almost 40 season's, but if they can't tell me what seat or stand I'm in yet still want me to pay a deposit then I think it's time to call it a day.
I think, in fairness, this is just about making the payment process for BFC easier. Realistically, I think you will get the seat you last held but the club are making a dogs dinner of communicating this (massive shock).

The £10 is refundable, so if all else fails and they try to move you somewhere else it's a polite 'no thankyou, give me my deposit back'.

The fact Leisure has asked a fairly direct 'is the deposit for a seat or your seat and had no response, is quite concerning though.

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Re: Re: Phase 2 renewals UPDATE

Post by Targetman » Mon May 24, 2021 11:06 am

ClaretMov wrote:
Mon May 24, 2021 10:43 am
I'm not paying a deposit for a "no seat number" season ticket, you could end up in a different stand for a lot more money, sat in area you don't like with a shite view, what a way to run the club, if they don't sort this out and I miss my normal seat or the early bird price then that will be 5 season's tickets sales and a couple of grand they will have missed out on plus all what we spend on match days, I've missed out on not going last season like everybody else and that was the first time in almost 40 season's, but if they can't tell me what seat or stand I'm in yet still want me to pay a deposit then I think it's time to call it a day.

You probably wont get your normal seat if you dont pay the £10 deposit. It would seem that the best thing to do would be to pay the deposit and if when the time comes you dont get your normal seat ask for a refund on your £10.

Nothing lost doing it that way.

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Re: Re: Phase 2 renewals UPDATE

Post by Whitgord » Mon May 24, 2021 11:16 am

^^^Well except for not getting your normal seat!

Leisure
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Re: Re: Phase 2 renewals UPDATE

Post by Leisure » Mon May 24, 2021 11:18 am

beeholeclaret wrote:
Mon May 24, 2021 10:50 am
My problem is trying to login to my ticketing account. Ive tried everything over last few weeks. I created a link a few weeks ago and was able to view my payment history etc and discovered they owe me £94 from 2019-20 season. However system will not allow me to log on. I clicked on "forgotten password" but it says email address not recognised even though they have sent an email to me. Ive created a new account but it wont link and says i already have an account. Wasted 3 hours this morning simply trying to pay my £10 deposit. When I had the access problems 3 weeks ago I emailed them and was told there was no problem on my account!! Also that my £94 would have to be used to buy something in the club shop despite never receiving any confirmation of options of refund etc. I am seriously considering not bothering with a season ticket after the stress this has caused. Anyone else having access problems?
Suggest that you Email the SLO and ask for assistance - slo@burnleyfc.com

ClaretMov
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Re: Re: Phase 2 renewals UPDATE

Post by ClaretMov » Mon May 24, 2021 11:20 am

Just emailed the club and in less than two minutes got a response, they told me the £10 deposit is for the seats I have in my name and they are safe, Thank god for that, hissy fit now over 😆

I Said after reading fans forums etc a lot of fans are asking the same question and maybe the club should issue a statement with this information to stop fans worrying
These 4 users liked this post: Darthlaw Sheedyclaret Aclaret Leisure

Claretblood
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Re: Re: Phase 2 renewals UPDATE

Post by Claretblood » Mon May 24, 2021 11:39 am

Our seats have been resold vey poor BFC .
Off to the ticket office 😡

Terrybfc
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Re: Re: Phase 2 renewals UPDATE

Post by Terrybfc » Mon May 24, 2021 11:51 am

Claretblood wrote:
Mon May 24, 2021 11:39 am
Our seats have been resold vey poor BFC .
Off to the ticket office 😡
How were you informed? Was it by phone, email or even when you tried to pay the deposit online? Absolutely shocking from the club to allow this to happen
This user liked this post: claretblue

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