Getting to 6000 points

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IanMcL
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Getting to 6000 points

Post by IanMcL » Mon Dec 06, 2021 7:19 pm

I have been showing 5761 loyalty points in the Teamcard.

I have been attending away matches but this has not increased.

However, on the buy your ticket area, it shows only 5000 points!

All thoughts welcome.

Rowls
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Re: Getting to 6000 points

Post by Rowls » Mon Dec 06, 2021 7:24 pm

You've evidently incurred some disloyalty points along the way too.

If you care to make a full confession here perhaps there's a chance the points panel will look on your indiscretions kindly.

beddie
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Re: Getting to 6000 points

Post by beddie » Mon Dec 06, 2021 7:29 pm

Ian, have you actually tried to buy the tickets you want on line?

bobinho
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Re: Getting to 6000 points

Post by bobinho » Mon Dec 06, 2021 7:30 pm

My thoughts are it's run by BFC.

My numbers are also different. Dunno if I have the energy required to attempt to get it sorted tbh...

jrgbfc
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Re: Getting to 6000 points

Post by jrgbfc » Mon Dec 06, 2021 7:33 pm

bobinho wrote:
Mon Dec 06, 2021 7:30 pm
My thoughts are it's run by BFC.

My numbers are also different. Dunno if I have the energy required to attempt to get it sorted tbh...
I had a similar issue, I mentioned it in the ticket office and they told me I had to sort it by email so I gave up. Not like it's hard to get away tickets these days anyway.

Local cricketer
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Re: Getting to 6000 points

Post by Local cricketer » Mon Dec 06, 2021 7:55 pm

I’d just be happy to get to 38 to be honest
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burnmark
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Re: Getting to 6000 points

Post by burnmark » Mon Dec 06, 2021 8:13 pm

IanMcL wrote:
Mon Dec 06, 2021 7:19 pm
I have been showing 5761 loyalty points in the Teamcard.

I have been attending away matches but this has not increased.

However, on the buy your ticket area, it shows only 5000 points!

All thoughts welcome.
Do you buy things from the club shop and use your season ticket to accumulate points? I only ask as a friend posed a similiar question last season and it worked out that his loyalty points on his Team Card were through buying things from the club shop and his ticket loyalty points were a different total.

GodIsADeeJay81
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Re: Getting to 6000 points

Post by GodIsADeeJay81 » Mon Dec 06, 2021 8:16 pm

Rowls wrote:
Mon Dec 06, 2021 7:24 pm
You've evidently incurred some disloyalty points along the way too.

If you care to make a full confession here perhaps there's a chance the points panel will look on your indiscretions kindly.
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IanMcL
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Re: Getting to 6000 points

Post by IanMcL » Tue Dec 07, 2021 1:34 am

burnmark wrote:
Mon Dec 06, 2021 8:13 pm
Do you buy things from the club shop and use your season ticket to accumulate points? I only ask as a friend posed a similiar question last season and it worked out that his loyalty points on his Team Card were through buying things from the club shop and his ticket loyalty points were a different total.
A reduced price training top and 3 pairs of socks (which developed holes, very swiftly!)
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IanMcL
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Re: Getting to 6000 points

Post by IanMcL » Tue Dec 07, 2021 1:36 am

beddie wrote:
Mon Dec 06, 2021 7:29 pm
Ian, have you actually tried to buy the tickets you want on line?
No problem getting tickets, at present. That day will come, when we win the cup!

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Re: Getting to 6000 points

Post by ClaretTony » Tue Dec 07, 2021 11:22 pm

IanMcL wrote:
Mon Dec 06, 2021 7:19 pm
I have been showing 5761 loyalty points in the Teamcard.

I have been attending away matches but this has not increased.

However, on the buy your ticket area, it shows only 5000 points!

All thoughts welcome.
TeamCard points and loyalty points are not the same thing.

Your TeamCard points won't increase with ticket purchases, only purchases in the club shop. Likewise only loyalty points increase with ticket purchases.

I've over 12,000 loyalty points but just 370 TeamCard points.

IanMcL
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Re: Getting to 6000 points

Post by IanMcL » Tue Dec 07, 2021 11:45 pm

That's the bit I don't get Tony!

I have almost 6000 points on the team card and all my ticket purchases are shown and yet when I try to buy a ticket they say 5000.

Why would I have 5961 loyalty rewards points?

ClaretTony
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Re: Getting to 6000 points

Post by ClaretTony » Wed Dec 08, 2021 1:07 am

IanMcL wrote:
Tue Dec 07, 2021 11:45 pm
That's the bit I don't get Tony!

I have almost 6000 points on the team card and all my ticket purchases are shown and yet when I try to buy a ticket they say 5000.

Why would I have 5961 loyalty rewards points?
TeamCard points are for retail. You don’t get TeamCard points for tickets.

burnmark
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Re: Getting to 6000 points

Post by burnmark » Wed Dec 08, 2021 7:21 am

Did you claim the refund back for the missed games through lockdown? I think they then became club shop credit and placed on team cards.

IanMcL
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Re: Getting to 6000 points

Post by IanMcL » Fri Dec 10, 2021 12:13 pm

ClaretTony wrote:
Wed Dec 08, 2021 1:07 am
TeamCard points are for retail. You don’t get TeamCard points for tickets.
Tony - on the app on my phone, I click TeamCard.
Up comes IanMczl, my email, then Pending Loyalty Points 0, Loyalty Rewards Balance 5961
That is a fixed banner.

Then underneath, it shows, Next game Bfc v WHU.
Ladt Game attended Bfc v CP.
That goes back to 2016.

Doesn't show my socks or shirt purchase!

Confused.

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Re: Getting to 6000 points

Post by ClaretTony » Fri Dec 10, 2021 1:23 pm

IanMcL wrote:
Fri Dec 10, 2021 12:13 pm
Tony - on the app on my phone, I click TeamCard.
Up comes IanMczl, my email, then Pending Loyalty Points 0, Loyalty Rewards Balance 5961
That is a fixed banner.

Then underneath, it shows, Next game Bfc v WHU.
Ladt Game attended Bfc v CP.
That goes back to 2016.

Doesn't show my socks or shirt purchase!

Confused.
Whatever it shows, TeamCard points you get on spend at the club shop, loyalty points are awarded for ticket purchases.

IanMcL
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Re: Getting to 6000 points

Post by IanMcL » Fri Dec 10, 2021 4:15 pm

ClaretTony wrote:
Fri Dec 10, 2021 1:23 pm
Whatever it shows, TeamCard points you get on spend at the club shop, loyalty points are awarded for ticket purchases.
That is what is weird!
I have virtually no purchases and yet have 5971 'Loyalty Reward Points' and yet when I try and purchase tickets, it shows 5000 points. How many points are socks worth!!!

Not going to get this sorted, in any way, methinks.

Appreciate all who contributed.

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Re: Getting to 6000 points

Post by IanMcL » Fri Dec 10, 2021 4:16 pm

burnmark wrote:
Wed Dec 08, 2021 7:21 am
Did you claim the refund back for the missed games through lockdown? I think they then became club shop credit and placed on team cards.
There may have been one ticket i purchased for my partner.

ClaretTony
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Re: Getting to 6000 points

Post by ClaretTony » Fri Dec 10, 2021 6:19 pm

IanMcL wrote:
Fri Dec 10, 2021 4:16 pm
There may have been one ticket i purchased for my partner.
If you had a season ticket in 2019/20 then 4/19ths of it were added as TeamCard points which you could claim back as money, keep as TeamCard points or donate to the youth department. You may have points there.

But, other than that, TeamCard points are awarded for shop sales and you can't use those points for anything other than future club shop purchases.

Using my example again, I currently have 370 TeamCard points. I'll use them to get my programme this Sunday which will leave me with 20 TeamCard points. I also have in excess of 12,000 loyalty points but they are used only for establishing at what point I can purchase away tickets.

IanMcL
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Re: Getting to 6000 points

Post by IanMcL » Fri Dec 10, 2021 9:09 pm

So are you saying that when you click on Teamcard on the app, it shows exactly as mine i.e. name email etc but 370 Loyalty Reward Points?

If that is the case, my 5961 becomes very strange!
Despite the early holes, they must be very good socks!

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Re: Getting to 6000 points

Post by ClaretTony » Fri Dec 10, 2021 10:35 pm

IanMcL wrote:
Fri Dec 10, 2021 9:09 pm
So are you saying that when you click on Teamcard on the app, it shows exactly as mine i.e. name email etc but 370 Loyalty Reward Points?

If that is the case, my 5961 becomes very strange!
Despite the early holes, they must be very good socks!
I can no longer get the TeamCard App but I can login to the TeamCard website and it shows I have 370 points which is worth £3.70. If you have 5,961 points then you have £59.61 to spend in the club shop. Did you not claim the refund from the 2019/20 season tickets? That would explain that.

Loyalty points are completely different and you need to login to the ticketing site to find out how many you have. I have over 12,000 but they have no monetary value whatsoever but place me in a category for buying away tickets. Those points are obtained by buying tickets (350 per season ticket and 10 per match ticket).

IanMcL
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Re: Getting to 6000 points

Post by IanMcL » Sat Dec 11, 2021 1:14 am

I have not claimed anything. Perhaps they paid me anyway! I pay by DD and as far as I know, that stopped for this season, owing to having a season in hand.

Other than that, I will just have to accept that I have 5000 points for ticket times and 5961 for spends!

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