No refund policy

[distortiondave]

If I've paid a company in full for the value of the goods I want, but I am yet to receive those goods, am I fine to cancel the order for those goods and get full reimbursement, regardless of the policy of the company from which I've bought said goods? Or have I entered a contract from which there is no escape?

[Cheshireclaret]

You'll probably be unsurprised to learn, there is no straight answer to this, but your immediate recourse should be the terms of the purchase you have made with the person / company from whom you have bought the goods.

I would say you don't have an automatic right to a full refund by statute though, based on the information you have provided thus far.

[IanMcL]

Was there a delivery promise, which has failed or more than 28 days, if not?

That might enable your credit card company to reverse the transaction.

[distortiondave]

You'll probably be unsurprised to learn, there is no straight answer to this, but your immediate recourse should be the terms of the purchase you have made with the person / company from whom you have bought the goods.

I would say you don't have an automatic right to a full refund by statute though, based on the information you have provided thus far.

I am indeed unsurprised to learn, but I did think that if person A has paid for object B, and that Person A has not received object B, then person A could expect full remuneration for monies pertaining to object B.

[Cheshireclaret]

I am indeed unsurprised to learn, but I did think that if person A has paid for object B, and that Person A has not received object B, then person A could expect full remuneration for monies pertaining to object B.

Not if it is simply a case of you having changed your mind, especially in the case of bespoke items. Again, it depends what the item is and who the retailer is and what the terms of the contract are. As pointed out above, if the retailer has not fulfilled the terms of the contract i.e. they have not delivered said item within a reasonable or agreed timescale, then you may have some recourse, but a change of mind will leave you bound by the terms of the purchase and at the behest of the retailer individual.

[distortiondave]

Big unreasonable time frame. 18 months or more. During which they've been paid in full!

[Cheshireclaret]

Big unreasonable time frame. 18 months or more. During which they've been paid in full!

That would suggest you will have a case then but it still depends on the terms of the contract and what promises they made. Without any more detail, it is difficult to advise you any further, but I would certainly call Visa for example, if you paid with a Credit or Debit card with their name on.

[dsr]

If the contract doesn't specify when the goods are to be delivered, then any decision-making tribunal would have to decide what was reasonable and also what was promised at the time. As for whether you would get your money back, there are other considerations beside strict legal liability!

[distortiondave]

Not if it is simply a case of you having changed your mind, especially in the case of bespoke items. Again, it depends what the item is and who the retailer is and what the terms of the contract are. As pointed out above, if the retailer has not fulfilled the terms of the contract i.e. they have not delivered said item within a reasonable or agreed timescale, then you may have some recourse, but a change of mind will leave you bound by the terms of the purchase and at the behest of the retailer individual.

the only reason I may have changed my mind is because of the time it's taking, not because of who or what delivers whatever it may be !

[2 Bee Holed]

Big unreasonable time frame. 18 months or more. During which they've been paid in full!

You are going to have to give us more!
E.g. Has the said company incurred expenses as part of this contract?
Did you sign up to additional t and c on placing your order?
Have you had some of the product? Eg 18 of the 19 matches on a season ticket?
On a holiday for example.....has your contract prevented the company from selling the product to somebody else?

We need more info.

[Rileybobs]

For the love of god, dd, what have you ordered?

[2 Bee Holed]

For the love of god, dd, what have you ordered?

A monthly subscription to shoot magazine.

[2 Bee Holed]

A £38 million super yacht?

[2 Bee Holed]

If he ever tells us, I just know we are going to be disappointed. My mind has just gone very very expensive.

[clarethomer]

Just look up the consumers rights act 2015.

If you don’t want to say what the item is on here the only other direction I could give you is lol to see if you have legal
cover on you car/home insurance. If you do- they should give you a better idea of your rights.

[Devils_Advocate]

Mr Pace is having a similar problem Wolfsburg regarding Wout Weghorst