2022/23: Wigan Athletic v Burnley – Ticket Information

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by wilks_bfc » Thu Aug 18, 2022 8:50 pm

Leisure wrote:
Thu Aug 18, 2022 7:48 pm
If they're not marked you can use them for any category.
Seems odd. What would stop adults buying a concession ticket?

Only curious as I got a u17 ticket and they can no longer go, but if an adult is able to use it then I can find somebody to use it

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Granny WeatherWax » Thu Aug 18, 2022 8:53 pm

Nowt stopping you, it’s up to the club to mark the tickets. If they haven’t they are all unclassified.
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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Leisure » Thu Aug 18, 2022 9:28 pm

wilks_bfc wrote:
Thu Aug 18, 2022 8:50 pm
Seems odd. What would stop adults buying a concession ticket?

Only curious as I got a u17 ticket and they can no longer go, but if an adult is able to use it then I can find somebody to use it
Nothing but when you buy the ticket you wouldn't know if the Club are going to mark it or not.
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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by wilks_bfc » Thu Aug 18, 2022 9:43 pm

Thanks all

It’s easier for me to find another adult (or even u12) to use it than an u17

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by claretonthecoast1882 » Fri Aug 19, 2022 12:22 pm

12 tickets ordered, none arrived

What time can you go the ground for a re print as I won't be doing it at half 2 on the day of the match :D

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by taio » Fri Aug 19, 2022 1:13 pm

claretonthecoast1882 wrote:
Fri Aug 19, 2022 12:22 pm
12 tickets ordered, none arrived

What time can you go the ground for a re print as I won't be doing it at half 2 on the day of the match :D
If it makes you feel better we haven't yet received ours either.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by claretonthecoast1882 » Fri Aug 19, 2022 1:15 pm

taio wrote:
Fri Aug 19, 2022 1:13 pm
If it makes you feel better we haven't yet received ours either.
Can I give you our seat details and you can pick ours up ? I can stay in the pub that way :D

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by the_magic_rat » Fri Aug 19, 2022 1:20 pm

Nor mine. I guess with 4.5k of tickets it will take a bit longer to post them all out.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by timel0veandtendayi » Fri Aug 19, 2022 1:21 pm

Nothing here either, though I usually only expect them on the Monday or Tuesday before a Saturday game. No panic, yet.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by pistol » Fri Aug 19, 2022 1:38 pm

Not got ours either

Can do without a few hundred or more Clarets queueing for re-prints when theres beer to be supped

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by JR1882 » Fri Aug 19, 2022 1:45 pm

I went to collect mine last week as I’m away until the game. Waited ages for someone to come out, fella behind me was waiting about 10 mins to see someone whilst a girl was walking around eating and ignoring him. For all the improvement in operations ALK have brought this isn’t one.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by lakedistrictclaret » Fri Aug 19, 2022 3:28 pm

No sign of mine yet.
In the good old days they used to arrive within two days of ordering online. Why is it different now?

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by wilks_bfc » Fri Aug 19, 2022 3:53 pm

lakedistrictclaret wrote:
Fri Aug 19, 2022 3:28 pm
No sign of mine yet.
In the good old days they used to arrive within two days of ordering online. Why is it different now?
We can’t send them out if we haven’t received them from the home team

I’m not sure why some have received and some haven’t though unless inadvertently selected “collect” rather than post

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Quickenthetempo » Fri Aug 19, 2022 3:58 pm

wilks_bfc wrote:
Fri Aug 19, 2022 3:53 pm
We can’t send them out if we haven’t received them from the home team

I’m not sure why some have received and some haven’t though unless inadvertently selected “collect” rather than post
I get the impression one staff does the posting on the Monday/Tuesday of the game.
But with it being a x2 crowd, posted some this week to get through on time.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by ClaretTony » Fri Aug 19, 2022 3:59 pm

wilks_bfc wrote:
Fri Aug 19, 2022 3:53 pm
We can’t send them out if we haven’t received them from the home team

I’m not sure why some have received and some haven’t though unless inadvertently selected “collect” rather than post
You couldnt' select "collect", the only option was "Post". I purchased mine on day one and today I've had to go down to the ticket office to collect them because I need to distribute them tomorrow and they had not been posted out. Same with the Shrewsbury tickets that I'll need in any case in four days time.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by ClaretTony » Fri Aug 19, 2022 4:01 pm

JR1882 wrote:
Fri Aug 19, 2022 1:45 pm
I went to collect mine last week as I’m away until the game. Waited ages for someone to come out, fella behind me was waiting about 10 mins to see someone whilst a girl was walking around eating and ignoring him. For all the improvement in operations ALK have brought this isn’t one.
Whatever improvements they've brought, this very definitely isn't one of them.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Granny WeatherWax » Fri Aug 19, 2022 4:02 pm

The ticket office is an absolute shambles at the moment, something needs to be done about it.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by wilks_bfc » Fri Aug 19, 2022 4:06 pm

ClaretTony wrote:
Fri Aug 19, 2022 3:59 pm
You couldnt' select "collect", the only option was "Post". I purchased mine on day one and today I've had to go down to the ticket office to collect them because I need to distribute them tomorrow and they had not been posted out. Same with the Shrewsbury tickets that I'll need in any case in four days time.

I couldn’t remember seeing the option or not but know it has been there before.

I would have been one of the last to purchase as had to wait until got to STH phase and they arrived yesterday so it seems to be a random approach to sending them

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Whitgord » Fri Aug 19, 2022 4:12 pm

I bought mine on day one of release and not received it yet.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by lakedistrictclaret » Fri Aug 19, 2022 4:29 pm

ClaretTony wrote:
Fri Aug 19, 2022 4:01 pm
Whatever improvements they've brought, this very definitely isn't one of them.
Total contrast with Lancashire County Cricket Club, whose ticket office is quick and efficient.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by the_magic_rat » Fri Aug 19, 2022 4:30 pm

JR1882 wrote:
Fri Aug 19, 2022 1:45 pm
I went to collect mine last week as I’m away until the game. Waited ages for someone to come out, fella behind me was waiting about 10 mins to see someone whilst a girl was walking around eating and ignoring him. For all the improvement in operations ALK have brought this isn’t one.
My experience too on a recent visit to the ticket office, I'm afraid.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by leedsdave » Fri Aug 19, 2022 4:39 pm

Whitgord wrote:
Fri Aug 19, 2022 4:12 pm
I bought mine on day one of release and not received it yet.
So did I. Ticket Office yesterday told me to expect them "in the next couple of days". Can't get through to them now. Will call in before the match tomorrow because I need to leave home before the post comes.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by claret wizard » Fri Aug 19, 2022 4:50 pm

I collected my tickets for Shrewsbury yesterday, I asked for my WIgan tickets as well. Told they had been posted the day before, so Wed. Not arrived yet. All seems a bit similar to Watford. Told that a ticket had been posted, didn't arrive on time, so had to go on the reprint queue, no worries, very effcient at Watford. However, the ticket never arrived, did it ever get sent out? Never had a ticket not arrive. Really, why are we messing around with paper tickets anyway? Should just be a barcode or a print at home for whatever game now.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by 1989_claret » Fri Aug 19, 2022 10:09 pm

Received one order out of two but not the other. The order I received was made on the Wednesday whereas the tickets purchased on the Monday (first day of sales) haven’t arrived yet!

Can’t be a mix up of addresses either as the ones I’ve received aren’t my tickets but I had them be delivered to me.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by lakedistrictclaret » Sat Aug 20, 2022 8:41 pm

Mine hasn't arrived yet.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by bodge » Sat Aug 20, 2022 8:43 pm

Got ours today.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by 2 Bee Holed » Sun Aug 21, 2022 5:21 pm

Leisure wrote:
Thu Aug 18, 2022 8:48 pm
It won't be a problem if your ticket hasn't been marked as U21.
My mistake then.
I'd assumed with the ticket having a qr code on it, that it was going to be scanned.
Therefore I'd expected it to tell the turnstile operator ( assuming it's manned)
Which price band the ticket was.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Quickenthetempo » Sun Aug 21, 2022 5:27 pm

2 Bee Holed wrote:
Sun Aug 21, 2022 5:21 pm
My mistake then.
I'd assumed with the ticket having a qr code on it, that it was going to be scanned.
Therefore I'd expected it to tell the turnstile operator ( assuming it's manned)
Which price band the ticket was.
If a family of four have ordered different age categories but there's no indication on the tickets which is which. Then there will be chaos if turnstile operators stop people coming in.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Leisure » Sun Aug 21, 2022 5:38 pm

2 Bee Holed wrote:
Sun Aug 21, 2022 5:21 pm
My mistake then.
I'd assumed with the ticket having a qr code on it, that it was going to be scanned.
Therefore I'd expected it to tell the turnstile operator ( assuming it's manned)
Which price band the ticket was.
The bar code doesn't carry category information.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Claretforever » Sun Aug 21, 2022 8:00 pm

Seeing this thread has just made me realise I haven’t got my ticket yet. Should I be worried?

Also, why couldn’t they just give me my ticket when I went down and paid for it?

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by ClaretTony » Sun Aug 21, 2022 8:07 pm

Quickenthetempo wrote:
Sun Aug 21, 2022 5:27 pm
If a family of four have ordered different age categories but there's no indication on the tickets which is which. Then there will be chaos if turnstile operators stop people coming in.
Huddersfield was the same - all tickets were the same so it doesn’t matter who uses which tickets.
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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by ClaretTony » Sun Aug 21, 2022 8:08 pm

Claretforever wrote:
Sun Aug 21, 2022 8:00 pm
Also, why couldn’t they just give me my ticket when I went down and paid for it?
That really does beggar belief

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Nori1958 » Sun Aug 21, 2022 9:03 pm

ClaretTony wrote:
Sun Aug 21, 2022 8:08 pm
That really does beggar belief
The club probably hadn't received the tickets when he paid, just like thay hadn't got them when we paid online.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by ClaretTony » Sun Aug 21, 2022 9:10 pm

Nori1958 wrote:
Sun Aug 21, 2022 9:03 pm
The club probably hadn't received the tickets when he paid, just like thay hadn't got them when we paid online.
They did have them.

We had a similar occurrence with Watford recently just days before the game.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by leedsdave » Mon Aug 22, 2022 12:32 am

I was told on Wednesday 10th of August by the ticket office that they had received the tickets the day before and were starting to post them out. Was told to ring again on Friday 19th if I hadn't received mine by then. Rang on Thursday to be told to expect it within two days. Tried again Friday but couldn't get through. Still haven't got my ticket. Shambles, considering I ordered and paid for it on the 1st of August. I will be straight onto the ticket office in the morning and every day until it arrives.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by 1989_claret » Mon Aug 22, 2022 11:50 am

1989_claret wrote:
Fri Aug 19, 2022 10:09 pm
Received one order out of two but not the other. The order I received was made on the Wednesday whereas the tickets purchased on the Monday (first day of sales) haven’t arrived yet!

Can’t be a mix up of addresses either as the ones I’ve received aren’t my tickets but I had them be delivered to me.
Ticket still not arrived... :roll:

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Jimmymaccer » Mon Aug 22, 2022 2:59 pm

I ordered 2 adults - got email confirmation with me as “lead customer”………

Envelope landed - just 1 ticket in it.

No answer on phone to ticket office.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by lakedistrictclaret » Mon Aug 22, 2022 3:11 pm

I've just received an e-mail from the ticket office saying the last lot of tickets were sent out at the back end of last week.

Mine still hasn't arrived.

They suggest contacting them on Thursday if it still hasn't arrived, to arrange reprint and collection at Wigan. This is despite me telling them in my e-mail that I was leaving very early on Thursday morning to go to the Old Trafford Test and would be going straight on to Wigan.

What are the ticket office staff at Wigan going to think if hundreds of Clarets turn up on Saturday for reprints? They're going to think we're tinpot.

Honestly, someone needs to go into our ticket office and give it a good shake-up.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Granny WeatherWax » Mon Aug 22, 2022 3:13 pm

lakedistrictclaret wrote:
Mon Aug 22, 2022 3:11 pm
I've just received an e-mail from the ticket office saying the last lot of tickets were sent out at the back end of last week.

Mine still hasn't arrived.

They suggest contacting them on Thursday if it still hasn't arrived, to arrange reprint and collection at Wigan. This is despite me telling them in my e-mail that I was leaving very early on Thursday morning to go to the Old Trafford Test and would be going straight on to Wigan.

What are the ticket office staff at Wigan going to think if hundreds of Clarets turn up on Saturday for reprints? They're going to think we're tinpot.

Honestly, someone needs to go into our ticket office and give it a good shake-up.
Exactly what happened at Watford, not hundreds, but the biggest queue ive ever seen of burnley fans having to pick up away tickets.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by claretonthecoast1882 » Mon Aug 22, 2022 3:24 pm

lakedistrictclaret wrote:
Mon Aug 22, 2022 3:11 pm
I've just received an e-mail from the ticket office saying the last lot of tickets were sent out at the back end of last week.

Mine still hasn't arrived.

They suggest contacting them on Thursday if it still hasn't arrived, to arrange reprint and collection at Wigan. This is despite me telling them in my e-mail that I was leaving very early on Thursday morning to go to the Old Trafford Test and would be going straight on to Wigan.

What are the ticket office staff at Wigan going to think if hundreds of Clarets turn up on Saturday for reprints? They're going to think we're tinpot.

Honestly, someone needs to go into our ticket office and give it a good shake-up.
Honestly, someone needs to go in our ticket office....


3 away games so far and 3 f**k ups for one of the most simple tasks you could get

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by jrgbfc » Mon Aug 22, 2022 4:16 pm

I've just been told my tickets have been posted out after I specifically told them I'd collect at the ticket office. Not only that because of the Clarets number I used 2 of them are getting posted to an address in Tamworth.
Starting to question if going to an away game is worth this much hassle. Leaving the pub early and queuing at Wigan's ticket office is not my idea of a fun away day.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by taio » Mon Aug 22, 2022 4:21 pm

Still haven't got ours despite being told by the ticket office they'd be sent out by Friday. Don't mind too much having to collect reprints at the ground as an one-off in exceptional circumstances like I did at Huddersfield, but it would be ridiculous if this happens more frequently than that because of the inconvenience it causes. Really poor and something has to change. The very least I would expect right now is some proactive communication.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Granny WeatherWax » Mon Aug 22, 2022 4:44 pm

Just checked with my mate and our 6 haven’t arrived yet.

Not fit for purpose the ticket office.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Lancasterclaret » Mon Aug 22, 2022 4:58 pm

Not Wigan related, but the story of my and my lads S/T tickets isn't great

- v Luton - didn't work, got in because so many where having other issues

- e-mail explaining the issue, but reply asking me for the code on the S/T (which I gave), then no answer so

- phoned club next day, who told me that there was no problem with my payment, and they couldn't understand why they didn't work, suggested that I bought them into the ticket office to check that they worked before the Hull game

- didn't work in the ticket office, and was told that I now had a different clarets number and they thought that my new S/T tickets had been posted out

- got into game, but clearly not ideal

- no sign of S/T tickets at home

- phoned club again, explained all of the above, very helpful lady said they would print out new ones and they would be available for collection before the Blackpool game

- got an e-mail reply saying that this had been done and the two S/Ts where available for collection

- turned up at ticket office on the morning of the Blackpool game to find no tickets had been left

- tickets printed out in front of me, and they worked

But bloody hell, it shouldn't be that hard should it?

(I was on holiday, so the "me" is the two people who used my S/T card while I was away, but they weren't happy, and I spent rather longer than I wanted to on holiday trying to sort it out)

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by JR1882 » Mon Aug 22, 2022 5:01 pm

Same Lancaster - got my lad and his mate their own tickets this year, didn’t work. Went to the office last week and they said “oh yeah someone will have just bought the seat before you bought the season ticket”. A heads up would have been nice, but that’s way too much to ask from that operation at present.

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Lancasterclaret » Mon Aug 22, 2022 5:07 pm

JR1882 wrote:
Mon Aug 22, 2022 5:01 pm
Same Lancaster - got my lad and his mate their own tickets this year, didn’t work. Went to the office last week and they said “oh yeah someone will have just bought the seat before you bought the season ticket”. A heads up would have been nice, but that’s way too much to ask from that operation at present.
Still don't know what happened, but at least me and my lad still have the same seats and I'm looking forward to my first game v Millwall next week

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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Somethingfishy » Mon Aug 22, 2022 5:20 pm

Jimmymaccer wrote:
Mon Aug 22, 2022 2:59 pm
I ordered 2 adults - got email confirmation with me as “lead customer”………

Envelope landed - just 1 ticket in it.

No answer on phone to ticket office.
The very same thing happened to me with the Shrewsbury preseason tickets. Ordered 2..got 1. To be fair I got through on the phone and was told they would be reprinted and to pick up from Shrewsbury..which was easy enough as it wasnt too busy and they have a dedicated office at the away end.
The fact the same problem is still happening is nothing short of laughable.

I still haven't received my Wigan tickets either. I have today ordered my PNE tickets and changed from post to collection in the hope i can prevent the worry of waiting and bypassing the postal shambles. Obviously not everyone can do that if they don't live local.

jollyjack
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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by jollyjack » Mon Aug 22, 2022 5:59 pm

Why cant they just issue a QR code via email like they do for home games?

Myk
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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Myk » Mon Aug 22, 2022 6:46 pm

jollyjack wrote:
Mon Aug 22, 2022 5:59 pm
Why cant they just issue a QR code via email like they do for home games?
Because I wouldn’t trust the club to send the correct details of who has bought which QR code generated over to the home team stadium. And then you still have to hope that the team we’re playing against even has a QR system in place to use it.

Kevwando
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Re: 2022/23: Wigan Athletic v Burnley – Ticket Information

Post by Kevwando » Tue Aug 23, 2022 11:13 am

Will the club allow us to collect the tickets from our ticket office today, to save us queuing up at Wigan?

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