Help needed - Computer issue

This Forum is the main messageboard to discuss all things Claret and Blue and beyond
Post Reply
IanMcL
Posts: 30123
Joined: Fri Jan 22, 2016 5:27 pm
Been Liked: 6340 times
Has Liked: 8651 times

Help needed - Computer issue

Post by IanMcL » Sat Oct 01, 2022 1:45 am

My computer runs Windows 10 and uses Microsoft Edge as browser. This uses Bing as a search engine.

Recently, there was a couple of updates. After the 2nd, I could not access the Internet, although the network was connected.

I have restored to earlier point without success. I have also reset the computer without success!

It says Network connected and which i open Edge, I can search. However when I click on any search result, I just get a message saying, Hmmm...can access that or words to that effect.

All thoughts welcome. Stuck, ad I can't use the Internet to do anything on the computer. Even seek support!

Thanks in advance.
This user liked this post: Top Claret

superdimitri
Posts: 4936
Joined: Fri Jan 22, 2016 6:04 pm
Been Liked: 1005 times
Has Liked: 725 times

Re: Help needed - Computer issue

Post by superdimitri » Sat Oct 01, 2022 1:55 am

Try following these steps:
https://www.windowscentral.com/how-rega ... windows-10

If you have a specific problem with a step, state what step it is and the problem you notice.
This user liked this post: IanMcL

Hipper
Posts: 5681
Joined: Fri Jan 22, 2016 1:33 pm
Been Liked: 1175 times
Has Liked: 918 times

Re: Help needed - Computer issue

Post by Hipper » Sat Oct 01, 2022 9:02 am

I'm on Windows 10 (64 bit) using Edge but my search engine is Ecosia, which actually uses Bing. My last update was the 14th September. I use Windows Defender Antivirus which updates definitions daily. My search still works fine.

There's an optional 'Quality Update' from 14th September which is optional and not installed (KB5017380).

Have you tried typing 'Google' or some other search engine into the Bing search box, or instead of using the search box use the address bar at the top.

Alternatively, if you have perhaps Google say in your Favourites, or History, you might access it there.

If you can this will at least allow you to search the internet.

Duffer_
Posts: 2309
Joined: Thu Jan 21, 2016 9:45 am
Been Liked: 792 times
Has Liked: 1353 times

Re: Help needed - Computer issue

Post by Duffer_ » Sat Oct 01, 2022 9:52 am

Ian - you really should switch to Escocia. It runs much faster and for longer, is more refined, and delivers better results than InglaterraVista.

IanMcL
Posts: 30123
Joined: Fri Jan 22, 2016 5:27 pm
Been Liked: 6340 times
Has Liked: 8651 times

Re: Help needed - Computer issue

Post by IanMcL » Sat Oct 01, 2022 2:02 pm

Thanks SuperD will try tonight (when football day is done)

Yes tried Google from the edge but it just goes, like everything else, to a Bing page saying Hmmm...etc.

Not heard of Escocia.. sounds very Scottish!๐Ÿ˜

Will happily explore that, should I ever get access!

conyoviejo
Posts: 5829
Joined: Thu Jan 21, 2016 12:38 pm
Been Liked: 2491 times
Has Liked: 1477 times
Location: On the high seas chasing Pirates

Re: Help needed - Computer issue

Post by conyoviejo » Sat Oct 01, 2022 2:31 pm

Thank goodness I don't need a computer.
This user liked this post: jen1066

MancunianClaret
Posts: 463
Joined: Tue Jul 05, 2022 2:46 pm
Been Liked: 175 times
Has Liked: 322 times

Re: Help needed - Computer issue

Post by MancunianClaret » Sat Oct 01, 2022 2:36 pm

* Open command prompt
* Type ping 8.8.8.8
* Copy/paste the results here

I would also recommend using a different browser than Edge. Chrome or Firefox are much better options.

IanMcL
Posts: 30123
Joined: Fri Jan 22, 2016 5:27 pm
Been Liked: 6340 times
Has Liked: 8651 times

Re: Help needed - Computer issue

Post by IanMcL » Sat Oct 01, 2022 5:03 pm

MancunianClaret wrote: โ†‘
Sat Oct 01, 2022 2:36 pm
* Open command prompt
* Type ping 8.8.8.8
* Copy/paste the results here

I would also recommend using a different browser than Edge. Chrome or Firefox are much better options.
How do you get to command? :oops:

MancunianClaret
Posts: 463
Joined: Tue Jul 05, 2022 2:46 pm
Been Liked: 175 times
Has Liked: 322 times

Re: Help needed - Computer issue

Post by MancunianClaret » Sat Oct 01, 2022 5:21 pm

IanMcL wrote: โ†‘
Sat Oct 01, 2022 5:03 pm
How do you get to command? :oops:
* Press Windows Key + R at the same time
* Type cmd
* Hit Enter

IanMcL
Posts: 30123
Joined: Fri Jan 22, 2016 5:27 pm
Been Liked: 6340 times
Has Liked: 8651 times

Re: Help needed - Computer issue

Post by IanMcL » Sat Oct 01, 2022 5:22 pm

Thanks

IanMcL
Posts: 30123
Joined: Fri Jan 22, 2016 5:27 pm
Been Liked: 6340 times
Has Liked: 8651 times

Re: Help needed - Computer issue

Post by IanMcL » Sat Oct 01, 2022 5:30 pm

I did Ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Request timed out.

Then ended with Ping statistics for 8.8.8.8
Packets sent = 4, Received = 0, Lost = 4 (100%)

IanMcL
Posts: 30123
Joined: Fri Jan 22, 2016 5:27 pm
Been Liked: 6340 times
Has Liked: 8651 times

Re: Help needed - Computer issue

Post by IanMcL » Sat Oct 01, 2022 5:49 pm

superdimitri wrote: โ†‘
Sat Oct 01, 2022 1:55 am
Try following these steps:
https://www.windowscentral.com/how-rega ... windows-10

If you have a specific problem with a step, state what step it is and the problem you notice.
Yippee!

It seemed to be ok but suggested there might be an issue with the router. Reboot router and the world opened up!

Will try that Escocia later.

Thanks all. VERY MUCH APPRECIATED
This user liked this post: superdimitri

Duffer_
Posts: 2309
Joined: Thu Jan 21, 2016 9:45 am
Been Liked: 792 times
Has Liked: 1353 times

Re: Help needed - Computer issue

Post by Duffer_ » Sat Oct 01, 2022 6:24 pm

IanMcL wrote: โ†‘
Sat Oct 01, 2022 5:49 pm
Yippee!

It seemed to be ok but suggested there might be an issue with the router. Reboot router and the world opened up!

Will try that Escocia later.

Thanks all. VERY MUCH APPRECIATED
Glad you're sorted and apologies but Escocia isn't a real search engine - Ecosia is though. Your hunch was right, Escocia is 'Scotland' in Spanish and you can probably guess what Inglaterra(Vista) is now ;)
This user liked this post: IanMcL

MancunianClaret
Posts: 463
Joined: Tue Jul 05, 2022 2:46 pm
Been Liked: 175 times
Has Liked: 322 times

Re: Help needed - Computer issue

Post by MancunianClaret » Sun Oct 02, 2022 7:40 am

IanMcL wrote: โ†‘
Sat Oct 01, 2022 5:30 pm
I did Ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Request timed out.

Then ended with Ping statistics for 8.8.8.8
Packets sent = 4, Received = 0, Lost = 4 (100%)
Seems you have it sorted now, but this indicates your computer wasn't reaching the internet at all - so yes, rebooting the router would have been the next step!
This user liked this post: IanMcL

MancunianClaret
Posts: 463
Joined: Tue Jul 05, 2022 2:46 pm
Been Liked: 175 times
Has Liked: 322 times

Re: Help needed - Computer issue

Post by MancunianClaret » Sun Oct 02, 2022 7:41 am

If you try the same thing again (ping), you will see the difference now. 8.8.8.8 is the first "address" your computer uses when trying to communicate with the outside world.
This user liked this post: IanMcL

IanMcL
Posts: 30123
Joined: Fri Jan 22, 2016 5:27 pm
Been Liked: 6340 times
Has Liked: 8651 times

Re: Help needed - Computer issue

Post by IanMcL » Sun Oct 02, 2022 1:05 pm

What an amazing place this is!

Bosscat
Posts: 25359
Joined: Mon Oct 01, 2018 9:51 am
Been Liked: 8426 times
Has Liked: 18093 times

Re: Help needed - Computer issue

Post by Bosscat » Sun Oct 02, 2022 1:12 pm

IanMcL wrote: โ†‘
Sun Oct 02, 2022 1:05 pm
What an amazing place this is!
Not always Ian ๐Ÿ˜

IanMcL
Posts: 30123
Joined: Fri Jan 22, 2016 5:27 pm
Been Liked: 6340 times
Has Liked: 8651 times

Re: Help needed - Computer issue

Post by IanMcL » Sun Oct 02, 2022 3:58 pm

Bosscat wrote: โ†‘
Sun Oct 02, 2022 1:12 pm
Not always Ian ๐Ÿ˜
Understand that too. However. Zwhen anyone asks for help, help comes.
This user liked this post: Bosscat

peter_nobles_fringe
Posts: 96
Joined: Thu Jan 21, 2016 9:19 am
Been Liked: 21 times
Has Liked: 1 time

Re: Help needed - Computer issue

Post by peter_nobles_fringe » Mon Oct 03, 2022 10:36 am

MancunianClaret wrote: โ†‘
Sun Oct 02, 2022 7:41 am
If you try the same thing again (ping), you will see the difference now. 8.8.8.8 is the first "address" your computer uses when trying to communicate with the outside world.
8.8.8.8 is the DNS server address for google converts the name ie BBC.com into a valid site IP address there are many DNS servers you can use

MancunianClaret
Posts: 463
Joined: Tue Jul 05, 2022 2:46 pm
Been Liked: 175 times
Has Liked: 322 times

Re: Help needed - Computer issue

Post by MancunianClaret » Mon Oct 03, 2022 12:05 pm

peter_nobles_fringe wrote: โ†‘
Mon Oct 03, 2022 10:36 am
That's correct. Slightly simplified my explanation above for better understanding. Vast majority of devices use Google DNS these days. I'm a network engineer by trade. ;)

IanMcL
Posts: 30123
Joined: Fri Jan 22, 2016 5:27 pm
Been Liked: 6340 times
Has Liked: 8651 times

Re: Help needed - Computer issue

Post by IanMcL » Mon Oct 03, 2022 6:05 pm

Bit weird. Had to reboot router again, last evening.

MancunianClaret
Posts: 463
Joined: Tue Jul 05, 2022 2:46 pm
Been Liked: 175 times
Has Liked: 322 times

Re: Help needed - Computer issue

Post by MancunianClaret » Mon Oct 03, 2022 6:43 pm

Could just be coincidence. See how it goes for a few days!

Post Reply