ClaretsTV Subscriptions - charging when no games
Posted: Sat Dec 03, 2022 1:11 pm
I've signed up for monthly audio £4.50. I've also signed up for the one-off video when these games have been available in UK - and are not on Sky etc. When I've subscribed the service emails confirmation of the subscription. All that has worked fine.
We all know that BFC's last game was the 3-0 victory over Blackburn Rovers on Sunday 13th November. I watched that game on Sky.
We all know that BFC's next game is away at QPR on Sunday 11th November. I've got a ticket and will be at this game.
The game after is Middlesbrough on 17th December and then ManU in League Cup.
I was puzzled on 23rd November to receive a "no reply" email from ClaretsTV "Thank you for your payment - LIVE AUDIO Monthly Pass - UK 5 Sep 2022 to 5 Oct 2022." Then a couple of hours later: "Thank you... 17-Oct to 16-Nov." Then an hour later a 3rd "Thank you... 21-Nov to 21-Dec."
I started to wonder what was going on. 24th November there were two further emails: "Thank you...5-Oct to 4-Nov" and "Thank you...16-Nov to 16-Dec." On 25th November I received another "Thank you...4-Nov to 4-Dec."
Today I've checked by credit card statement. Yes, all 6 of the above charges, £4.50 a time (£27.00 total) have been charged to my credit card.
Anyone else had this experience? I've looked at my Clarets+ account today. I've got 3 active subscriptions still running for overlapping periods through December. Only the last of these covers the period when we play Middlesbrough and ManU.
Anyone know who I should contact to sort this out? I imagine this is all done by a billing service rather than the club itself.
Thanks.
We all know that BFC's last game was the 3-0 victory over Blackburn Rovers on Sunday 13th November. I watched that game on Sky.
We all know that BFC's next game is away at QPR on Sunday 11th November. I've got a ticket and will be at this game.
The game after is Middlesbrough on 17th December and then ManU in League Cup.
I was puzzled on 23rd November to receive a "no reply" email from ClaretsTV "Thank you for your payment - LIVE AUDIO Monthly Pass - UK 5 Sep 2022 to 5 Oct 2022." Then a couple of hours later: "Thank you... 17-Oct to 16-Nov." Then an hour later a 3rd "Thank you... 21-Nov to 21-Dec."
I started to wonder what was going on. 24th November there were two further emails: "Thank you...5-Oct to 4-Nov" and "Thank you...16-Nov to 16-Dec." On 25th November I received another "Thank you...4-Nov to 4-Dec."
Today I've checked by credit card statement. Yes, all 6 of the above charges, £4.50 a time (£27.00 total) have been charged to my credit card.
Anyone else had this experience? I've looked at my Clarets+ account today. I've got 3 active subscriptions still running for overlapping periods through December. Only the last of these covers the period when we play Middlesbrough and ManU.
Anyone know who I should contact to sort this out? I imagine this is all done by a billing service rather than the club itself.
Thanks.