That’s a good question given that we don’t know what’s going to be asked in any case.Sean Dyche's Watch wrote: ↑Sun May 16, 2021 9:50 amIs the lead applicant going to be able to complete the health questionnaire accurately for everyone in their group?
Liverpool game - Claiming tickets and ground entry
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Re: Liverpool game - ballot update F and F info.
Re: Liverpool game - claiming tickets.
Everything you need to know about claiming your match tickets for Burnley v Liverpool
The ballot for Liverpool tickets has now been completed. Email confirmations for those selected for the game have now been sent. Please ensure you check any additonal folders you may have (junkbox folder etc).
Successful applicants will also be able to see if they are eligible for the game in their online account.
If you have not received an email confirmation by 5pm, Friday May 14, unfortunately you were not picked from the random ballot.
Successful applicants will be able to log-in to tickets.burnleyfc.com from Sunday 16th May at 8:15pm to claim the full number of tickets you applied for in the ballot.
When you claim your tickets, you will also need to complete a mandatory health questionnaire which needs to be completed within 72 hours of the game as part of the online process.
Additional links to the new match code of conduct form will also be available ahead of your arrival at Turf Moor.
Supporters will have until 8:15pm on Tuesday 18th May to claim their tickets online.
The supporters account who applied must log back in to do this and you will only be offered the applied for amount of seats. The number of seats allocated will be as per your application and you will be able to select the appropraite people from your friends and family to check out.
Seats will be automatically allocated in the ballot, with any successful group tickets through Friends and Family sitting in close proximity to each other.
Please note: paper tickets are not being used for this fixture. You will therefore need to produce your e-ticket at Turf Moor on Wednesday evening.
All supporters Aged 16 and over will be required to show photo ID with their match ticket. This can be a drivers licence, national ID card, student ID, NHS ID, a bus pass, work ID or a passport.
CLAIM YOUR TICKETS HERE FROM 8:15PM SUNDAY, MAY 16
Accessible Stands/Disabled Supporters
Registered disabled supporters who usually sit in the accessible stands will receive a successful email. This will advise how to supply the matchday accessibility team with additional information about their needs.
Registered disabled supporters who usually sit in general admission seats will also receive a successful email, but will need to ensure that they have advised us of the details of their personal assistant in their application, or email our Supporter Liaison Officer, Anita Goodenough, on slo@burnleyfc.com to confirm who will attend with them.
SSO & LOGGING IN ISSUES
If any supporters who have been successful in the ticket ballot for Liverpool tickets has any issues logging in to their account, or SSO issues please use the SSO Support Form below.
You will be priortised over the next 48 hours to ensure you can receive your e-tickets.
SSO SUPPORT FORM
https://media-cdn.incrowdsports.com/a67 ... nowe:0:216
GENERAL INFO
All supporters attending the game will be asked to arrive at a dedicated time slot, to stagger the entrance prior to kick off. More info to be released in due course.
Please note, there will be no concession kiosks open at Turf Moor, but there will be food provision externally around the vicinity of the stadium.
The Clarets Store will be open until 8.15pm, and a printed matchday programme will be available to purchase from the store on matchday.
Once inside the stadium, supporters must head straight to their allocated seats and wear face masks.
At the end of the game, the manager, players and staff will embark on a traditional, end of season lap of appreciation.
NOTICE: The club has disappointingly been made aware of some supporters already offering to sell their FREE tickets if they are successful in the ballot. This is strictly forbidden. Anyone found selling/forwarding e-tickets may have their account suspended by the club, and anyone attempting to attend the game under another supporters details will be turned away from the stadium.
The ballot for Liverpool tickets has now been completed. Email confirmations for those selected for the game have now been sent. Please ensure you check any additonal folders you may have (junkbox folder etc).
Successful applicants will also be able to see if they are eligible for the game in their online account.
If you have not received an email confirmation by 5pm, Friday May 14, unfortunately you were not picked from the random ballot.
Successful applicants will be able to log-in to tickets.burnleyfc.com from Sunday 16th May at 8:15pm to claim the full number of tickets you applied for in the ballot.
When you claim your tickets, you will also need to complete a mandatory health questionnaire which needs to be completed within 72 hours of the game as part of the online process.
Additional links to the new match code of conduct form will also be available ahead of your arrival at Turf Moor.
Supporters will have until 8:15pm on Tuesday 18th May to claim their tickets online.
The supporters account who applied must log back in to do this and you will only be offered the applied for amount of seats. The number of seats allocated will be as per your application and you will be able to select the appropraite people from your friends and family to check out.
Seats will be automatically allocated in the ballot, with any successful group tickets through Friends and Family sitting in close proximity to each other.
Please note: paper tickets are not being used for this fixture. You will therefore need to produce your e-ticket at Turf Moor on Wednesday evening.
All supporters Aged 16 and over will be required to show photo ID with their match ticket. This can be a drivers licence, national ID card, student ID, NHS ID, a bus pass, work ID or a passport.
CLAIM YOUR TICKETS HERE FROM 8:15PM SUNDAY, MAY 16
Accessible Stands/Disabled Supporters
Registered disabled supporters who usually sit in the accessible stands will receive a successful email. This will advise how to supply the matchday accessibility team with additional information about their needs.
Registered disabled supporters who usually sit in general admission seats will also receive a successful email, but will need to ensure that they have advised us of the details of their personal assistant in their application, or email our Supporter Liaison Officer, Anita Goodenough, on slo@burnleyfc.com to confirm who will attend with them.
SSO & LOGGING IN ISSUES
If any supporters who have been successful in the ticket ballot for Liverpool tickets has any issues logging in to their account, or SSO issues please use the SSO Support Form below.
You will be priortised over the next 48 hours to ensure you can receive your e-tickets.
SSO SUPPORT FORM
https://media-cdn.incrowdsports.com/a67 ... nowe:0:216
GENERAL INFO
All supporters attending the game will be asked to arrive at a dedicated time slot, to stagger the entrance prior to kick off. More info to be released in due course.
Please note, there will be no concession kiosks open at Turf Moor, but there will be food provision externally around the vicinity of the stadium.
The Clarets Store will be open until 8.15pm, and a printed matchday programme will be available to purchase from the store on matchday.
Once inside the stadium, supporters must head straight to their allocated seats and wear face masks.
At the end of the game, the manager, players and staff will embark on a traditional, end of season lap of appreciation.
NOTICE: The club has disappointingly been made aware of some supporters already offering to sell their FREE tickets if they are successful in the ballot. This is strictly forbidden. Anyone found selling/forwarding e-tickets may have their account suspended by the club, and anyone attempting to attend the game under another supporters details will be turned away from the stadium.
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Re: Liverpool game - claiming tickets.
Disgraceful if that is the case. There are 1500 supporters that have missed out so how you can look to profiteer from this is beyond meLeisure wrote: ↑Sun May 16, 2021 2:58 pm
NOTICE: The club has disappointingly been made aware of some supporters already offering to sell their FREE tickets if they are successful in the ballot. This is strictly forbidden. Anyone found selling/forwarding e-tickets may have their account suspended by the club, and anyone attempting to attend the game under another supporters details will be turned away from the stadium.
Let's hope those people caught are told to take their ST business away too.
These 3 users liked this post: ClaretTony Leisure simonclaret
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Re: Liverpool game - claiming tickets.
I’ve a mate who never misses a game and he’s distraught at missing out, and then you read this. I believe proof of id will be required making tickets non transferable.clarethomer wrote: ↑Sun May 16, 2021 4:56 pmDisgraceful if that is the case. There are 1500 supporters that have missed out so how you can look to profiteer from this is beyond me
Let's hope those people caught are told to take their ST business away too.
Brilliant gesture from our club to make them free with a wish that those successful donate to charity but making them free does mean you will get this and others applying and then not using them. Maybe it would have been better to make a charge and then donate the money received for the tickets to charity.
Re: Liverpool game - Claiming tickets
There were posters on here saying they were entering the ballot with no intention of attending. They may or may not have got tickets, but what was the point of applying other than to pass the ticket on.
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Re: Liverpool game - Claiming tickets
Sad to hear that. I’m sure I’m not alone in being utterly gutted at missing out on getting to the Turf with my Dad. I guess it was bound to happen though.
Re: Liverpool game - claiming tickets.
Fully agree. But don't know just how they would think that they could get away with it seeing as you have to show ID to gain entry. Anyway, hope they get caught and banned.clarethomer wrote: ↑Sun May 16, 2021 4:56 pmDisgraceful if that is the case. There are 1500 supporters that have missed out so how you can look to profiteer from this is beyond me
Let's hope those people caught are told to take their ST business away too.
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Re: Liverpool game - Claiming tickets
I suppose it will depend on how carefully they check photo id against actual person. Will they have the time and inclination? I really hope anyone trying to abuse the system
is stopped and punished.
is stopped and punished.
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Re: Liverpool game - ballot update
A mere 220 for me but, seeing as I'm at a loose end on Wednesday, I'm going to make a day of it, maybe heading towards Pendle for a few hours' walking.
I did wonder if the distance might rule me out of the ballot but no, apparently not.
It will be interesting to see how long the BFC website crashes for tonight.
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Re: Liverpool game - claiming tickets.
How?
Last edited by Leisure on Sun May 16, 2021 6:10 pm, edited 1 time in total.
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Re: Liverpool game - Claiming tickets
They should have plenty of time to do the checks. I'm assuming three stands open, all lower tier ?
Re: Liverpool game - Claiming tickets
If there is a name on the ticket it will have to match with the ID, photo or not.
Re: Liverpool game - Claiming tickets
Would guess upper as well.evensteadiereddie wrote: ↑Sun May 16, 2021 6:10 pmThey should have plenty of time to do the checks. I'm assuming three stands open, all lower tier ?
Re: Liverpool game - Claiming tickets
You are not alone. My son is devastated we didn’t get the email. After over 12 months of lockdown we felt this was a little bit of normality. I’m not happy either to be honest. I know it was a ballot and ultimately a lottery but still hard to take. Those who were successful have a moral duty to attend and honour their application. If they don’t, shame on them.jedi_master wrote: ↑Sun May 16, 2021 5:51 pmSad to hear that. I’m sure I’m not alone in being utterly gutted at missing out on getting to the Turf with my Dad. I guess it was bound to happen though.
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Re: Liverpool game - Claiming tickets
It will be interesting to see how they're going to allocate our seats and what the number of stewards outside to check will be.
Again, I'm assuming the club will not want queues building up either inside or outside the ground. Will the food/drink kiosks be open ?
Again, I'm assuming the club will not want queues building up either inside or outside the ground. Will the food/drink kiosks be open ?
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Re: Liverpool game - claiming tickets.
All supporters Aged 16 and over will be required to show photo ID with their match ticket. This can be a drivers licence, national ID card, student ID, NHS ID, a bus pass, work ID or a passport.
This user liked this post: evensteadiereddie
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Re: Liverpool game - Claiming tickets
there will be no concession kiosks open at Turf Moor, but there will be food provision externally around the vicinity of the stadium.evensteadiereddie wrote: ↑Sun May 16, 2021 6:17 pmI'm assuming the club will not want queues building up either inside or outside the ground. Will the food/drink kiosks be open ?
Re: Liverpool game - claiming tickets.
This can be a drivers licence, national ID card, student ID, NHS ID, a bus pass, work ID or a passport. No mention of a bill or similar
Last edited by Leisure on Sun May 16, 2021 6:20 pm, edited 1 time in total.
Re: Liverpool game - claiming tickets.
That's why I said.. Unless it's photo IDSean Dyche's Watch wrote: ↑Sun May 16, 2021 6:17 pmAll supporters Aged 16 and over will be required to show photo ID with their match ticket. This can be a drivers licence, national ID card, student ID, NHS ID, a bus pass, work ID or a passport.
Re: Liverpool game - claiming tickets.
That's why I said.. Unless it's photo IDSean Dyche's Watch wrote: ↑Sun May 16, 2021 6:17 pmAll supporters Aged 16 and over will be required to show photo ID with their match ticket. This can be a drivers licence, national ID card, student ID, NHS ID, a bus pass, work ID or a passport.
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Re: Liverpool game - Claiming tickets
Food/drink available outside but not inside the ground.evensteadiereddie wrote: ↑Sun May 16, 2021 6:17 pmIt will be interesting to see how they're going to allocate our seats and what the number of stewards outside to check will be.
Again, I'm assuming the club will not want queues building up either inside or outside the ground. Will the food/drink kiosks be open ?
Re: Liverpool game - claiming tickets.
Sorry you've lost me
I replied to a post, which only mentioned that ID was required no mention of photo ID
you then asked how, and I said unless it was photo ID, you could do it as I described by using a bill or similar with a name and address on..... Obviously you Carnt do it that way if a photo is required
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Re: Liverpool game - Claiming tickets
I shall be taking my newly acquired Bus Pass for a trip out!
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Re: Liverpool game - Claiming tickets
I’ll be using mine to get there
This user liked this post: JohnMac
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Re: Liverpool game - claiming tickets.
Exactly, so it's not easy to do. Are we agreed?Grumps wrote: ↑Sun May 16, 2021 6:31 pmSorry you've lost me
I replied to a post, which only mentioned that ID was required no mention of photo ID
you then asked how, and I said unless it was photo ID, you could do it as I described by using a bill or similar with a name and address on..... Obviously you Carnt do it that way if a photo is required
Re: Liverpool game - claiming tickets.
All the links pointed out to me, say it is photo ID, including one you've posted.
If photo ID wasn't required, hypothetically speaking, then a bill or similar, with the ticket holders name and/or address would suffice
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Re: Liverpool game - Claiming tickets
All done and took less than two minutes. Our seats are very close to where our season ticket seats are (centre of the Longside upper) and we are sat together.
Cannot wait now!
Cannot wait now!
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Re: Liverpool game - Claiming tickets
Ticket claimed, and QR code received via email.
The club have allocated a seat as near to my season ticket seat as possible.
The club have allocated a seat as near to my season ticket seat as possible.
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Re: Liverpool game - Claiming tickets
I've just realised though, there's nothing advising what time I need to be arriving for, I understood it to be staggered arrival times?Sean Dyche's Watch wrote: ↑Sun May 16, 2021 8:23 pmTicket claimed, and QR code received via email.
The club have allocated a seat as near to my season ticket seat as possible.
This user liked this post: Leisure
Re: Liverpool game - claiming tickets.
To repeat - This can be a drivers licence, national ID card, student ID, NHS ID, a bus pass, work ID or a passport.
Not all those are necessarily photo ID!
Re: Liverpool game - Claiming tickets
QR code received via email.
It doesn't say if you have to print it or just have it on your phone.
Im in almost my usual seat in the Bob Lord.
It doesn't say if you have to print it or just have it on your phone.
Im in almost my usual seat in the Bob Lord.
Re: Liverpool game - Claiming tickets
No mention of bringing any ID on the email I got.
This user liked this post: Leisure
Re: Liverpool game - Claiming tickets
Mine all sorted too all very straightforward
Well done BFC
UTC
Well done BFC
UTC
Last edited by bfcbri on Sun May 16, 2021 8:36 pm, edited 1 time in total.
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Re: Liverpool game - Claiming tickets
No information on my email about what time I need to arrive by that is if they’re doing staggered entry.
Re: Liverpool game - Claiming tickets
When you claim your tickets, you will also need to complete a mandatory health questionnaire which needs to be completed within 72 hours of the game as part of the online process.
Were the 2 'No' boxes the questionnaire??
Were the 2 'No' boxes the questionnaire??
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Re: Liverpool game - Claiming tickets
Yeah I think so
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Re: Liverpool game - Claiming tickets
Looks like it, not the most rigorous and detailed health questionnaire I've ever completed!
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Re: Liverpool game - Claiming tickets
Am surprised there’s no mandatory negative result from a lateral flow test 24 hours before k/o. That’s what my colleagues who went onto Goodison had to do and prove back in December.
Not the most rigorous health questionnaire as has been said.
Not the most rigorous health questionnaire as has been said.
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Re: Liverpool game - Claiming tickets
I'm surprised too, but then I realised how easy it is to claim you have a negative result from a lateral flow test.Father Jack wrote: ↑Sun May 16, 2021 8:45 pmAm surprised there’s no mandatory negative result from a lateral flow test 24 hours before k/o. That’s what my colleagues who went onto Goodison had to do and prove back in December.
Not the most rigorous health questionnaire as has been said.
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Re: Liverpool game - Claiming tickets
Hahaha complimented by my bonus pension day Birthday next Saturday. Robbed of a year because of civil servant without an understanding of school leavers at 15 years old! Still 'I'm in the club' from Saturday, I made itclaretblue wrote: ↑Sun May 16, 2021 7:08 pmdon't you mean 'renewed' Bus Pass John?
Enjoy the match!
By the way this 'owd bugger' took 2 minutes to log in negotiate the various requirements and confirm his seat. Same Block and Seat No as my ST but 12 rows further up into the rarefied atmosphere
Last edited by JohnMac on Sun May 16, 2021 8:57 pm, edited 1 time in total.
Re: Liverpool game - Claiming tickets
For anyone who hasn’t received an email, it’s worth checking your account anyway. I had the “success” notice in my purchase history but none of the people on my application received an email to say we’d been successful. Just checked my account though and was able to confirm my tickets.
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Re: Liverpool game - Claiming tickets
Curiously, I'm 12 rows further down than my usual row! But a few seats along.JohnMac wrote: ↑Sun May 16, 2021 8:53 pmHahaha complimented by my bonus pension day Birthday next Saturday. Robbed of a year because of civil servant without an understanding of school leavers at 15 years old! Still 'I'm in the club' from Saturday, I made it
By the way this 'owd bugger' took 2 minutes to log in negotiate the various requirements and confirm his seat. Same Block and Seat No as my ST but 12 rows further up into the rarefied atmosphere